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This is a discussion on Need help removing malware from computer within the Resolved HJT Threads forums, part of the Tech Support Forum category. Hello! I am using an HP envy 27 running windows 10. Currently, whenever I open a browser (IE, chrome, firefox,


 
 
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Old 03-06-2016, 11:51 PM   #1
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Hello!
I am using an HP envy 27 running windows 10.

Currently, whenever I open a browser (IE, chrome, firefox, edge) it opens to www-mysearch.com. Through google searches, I was able to find some walkthroughs for how to remove the malware, but I got stuck on the first step--ADWCleaner. I'm able to run it & open the log, but once I start the cleaning process, it freezes & I have to force restart my computer. Using the log from ADWCleaner, I was able to remove all but one of the issues. The only one I can't find is a registry: HKCU\Software\Classes\CLSID\{17EF1FFB-0545-4C9A-BE64-78FF53338475}
I've searched the registries and can't seem to find it. Can someone please help me so I can remove this malware? Thank you!

(required attachments included)
Attached Files
File Type: txt attach.txt (18.7 KB, 30 views)
File Type: txt dds.txt (41.7 KB, 42 views)
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Old 03-07-2016, 12:40 AM   #2
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Hello oops-a-doodle,

My name is Tolga and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.
First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Please download to and run all requested tools from your Desktop.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My native language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

Now, let's get started, shall we?

Please download Farbar Recovery Scan Tool and save it to your desktop.

Double-click FRST64 to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.
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Old 03-07-2016, 07:33 AM   #3
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Hello Tolga,

Here are the requested files
Attached Files
File Type: txt Addition.txt (139.0 KB, 23 views)
File Type: txt FRST.txt (77.0 KB, 16 views)
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Old 03-07-2016, 11:45 PM   #4
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Hello oops-a-doodle,

Thanks for the logs.

I see you have P2P software (µTorrent) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

A reference for the risk of these programs is here

I would strongly recommend that you uninstall it. You can do so via Control Panel >> Programs and Features

========================================================

Download attached fixlist.txt file and save it to the Desktop.

NOTE: Both FRST64.exe and the fixlist.txt must be in the same location or the fix will not work.

Double-click FRST.exe to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after the restart.
When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please post the Fixlog.txt log in your reply.

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Attached Files
File Type: txt fixlist.txt (7.0 KB, 19 views)
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Old 03-08-2016, 12:50 PM   #5
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As soon as I remove the malware, I'll uninstall uTorrent. Forgot I had it on my computer.

Here's the fixlog.txt
Attached Files
File Type: txt Fixlog.txt (10.9 KB, 19 views)
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Old 03-08-2016, 10:48 PM   #6
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Hello oops-a-doodle, Thanks for the logs. Log looks nice. Now, please do the below steps.

STEP 1

Launch Malwarebytes Anti-Malware

On the Dashboard, click the Scan Now button.
A check for database updates will be performed.
After the update check completes, a Threat Scan will begin.
When the scan is complete, if there have been detections, click Remove Selected to allow MBAM to clean what was detected.
In most cases, a restart will be required and a prompt will be shown.
Wait for the prompt to restart the computer to appear, then click on Yes.

Posting the Malwarebytes log:

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click Export.
Click Text file (*.txt)
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named File Saved should appear stating "Your file has been successfully exported".
Click Ok
Attach that saved log to your next reply.

STEP 2

Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
Click the blue Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
Click on Advanced Settings
Make sure that the option Remove found threats is unticked.
Ensure these options are ticked
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
Click Start
Wait for the scan to finish
When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
Close the ESET online scan, and let me know how things are now.
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Old 03-09-2016, 11:34 AM   #7
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I've attached the Malwarebytes scan results.

Results of the ESET scan:

C:\ProgramData\KMSAuto\bin\TunMirror.exe a variant of MSIL/HackTool.TunMirror.A potentially unsafe application
C:\ProgramData\KMSAuto\bin\TunMirror2.exe a variant of MSIL/HackTool.TunMirror.A potentially unsafe application
C:\Users\All Users\KMSAuto\bin\TunMirror.exe a variant of MSIL/HackTool.TunMirror.A potentially unsafe application
C:\Users\All Users\KMSAuto\bin\TunMirror2.exe a variant of MSIL/HackTool.TunMirror.A potentially unsafe application
C:\Windows\SECOH-QAD.exe Win64/HackKMS.C potentially unsafe application
Attached Files
File Type: txt mbam-log-2016-03-09 (07-08-43).txt (1.9 KB, 23 views)
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Old 03-10-2016, 12:07 AM   #8
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Hello oops-a-doodle,

You're using my old version of MBAM.

Quote:
Malwarebytes Anti-Malware 1.80.1.1011
It should be version 2.2.0.1024. Let's perform a clean uninstall and reinstall. Then, scan again. Please do the following.

Download and run "mbam-clean.exe" from here: https://downloads.malwarebytes.org/file/mbam_clean
It will ask to restart your computer, please allow it to do so (this is very important)
Save the file to your desktop then double-click it to begin installation.

=========================================================

If there is no problem, Please download Malwarebytes Anti-Malware and save it to your desktop. And run according to the instructions I gave My post #6

=========================================================

Finally, How is the machine behaving now? What problems do you still have?
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Old 03-11-2016, 08:57 AM   #9
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Here is the MBAM log.

The computer seems to be running okay now; I haven't noticed any problems thus far. It's no longer opening to the my-search page when I open an internet browser.
Attached Files
File Type: txt mbam-log-2016-03-11.txt (1.0 KB, 19 views)
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Old 03-11-2016, 02:31 PM   #10
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Hello oops-a-doodle,
Quote:
The computer seems to be running okay now
I'm glad to hear that.

Your reports are clear. Let's remove all tools and logs that we use.

CLEAN UP

Please download delfix to your desktop.

  • Close all other programs and start delfix.
  • Right-click on delfix.exe and select " Run as administrator " to run it.
  • Ensure Remove disinfection tools is ticked. Also tick: Create registry backup, Purge system restore
  • Click Run
  • delfix will now delete all found traces of our removal process.

Note: The program will run for a few moments and then notepad will open with a log. No need to post this log.

=========================================================

MICROSOFT UPDATES

It is very important that you get all of the critical updates for your Operating System. Another essential is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help keep your computer from becoming vulnerable. It is best if you have these set to download automatically.

Turn on Automatic Updates in Windows 10

------------------------------------------------------

Make sure you backup your system, so possible reformatting in the future isn't necessary:

Backup and Restore - Microsoft Windows

------------------------------------------------------

PREVENTION

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware, or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop

    WOT has an add-on available for IE, Firefox, and Chrome.
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows 10 here

Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.
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Old 03-12-2016, 10:23 PM   #11
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Awesome! thank you so much!
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Old 03-14-2016, 12:33 AM   #12
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Hello oops-a-doodle,
You're welcome! Thank you for your patience and cooperation.
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Old 03-14-2016, 08:29 AM   #13
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Hi again, sorry to bother you. Whenever I open google chrome now, it still opens to the mysearch page. should I uninstall and reinstall?
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Old 03-15-2016, 12:21 AM   #14
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Hello oops-a-doodle,

No. You don't bother me.

Weird, the reports looked clean. First try the following.

Launch Chrome and in the upper right corner, click the rectangular box that has 3 lines in it and select Settings.
In the tab that opens, scroll down until you see 'Appearance'
Place a check in the box next to 'Show Homepage'
Type in your preferred Home Page.

Please let me know for the result.
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Old 03-17-2016, 01:08 PM   #15
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I uninstalled chrome & reinstalled it. It seems to be running okay now. That was the only browser giving me an issue. Edge, IE, & Firefox all opened to google when I opened it.

Thank you!
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Old 03-18-2016, 12:59 AM   #16
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You're Welcome! I'm glad the problem is solved.
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