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My computer immediately enters standby

This is a discussion on My computer immediately enters standby within the Resolved HJT Threads forums, part of the Tech Support Forum category. Hello, I have a huge problem with my computer at home. My son was on facebook playing one of the


 
 
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Old 02-14-2010, 10:28 AM   #1
 
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Hello,

I have a huge problem with my computer at home. My son was on facebook playing one of the games and he clicked on a gift. Something popped up (he doesn't remember what) and now my computer is doing crazy things. First the keyboard locked up...then we restarted and before any of the bios stuff or loading windows a screen popped up covered in symbols like smiley faces and hearts. Then everything started loading and the computer immediately entered standby mode.

I restarted in safe mode and ran avg and malware bytes, they found nothing. Do you have any suggestions?

Thanks for your time,
summrgrl90
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Old 02-16-2010, 02:20 AM   #2
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Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:
Having problems with spyware and pop-ups? First Steps
link at the top of each page.

Please follow our pre-posting process outlined here:

https://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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