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This is a discussion on Laptop is Infected within the Resolved HJT Threads forums, part of the Tech Support Forum category. Hi, I am trying to get my friend's laptop running back to normal again. She stated that it was taking


 
 
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Old 09-11-2016, 04:06 AM   #1
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Hi,
I am trying to get my friend's laptop running back to normal again. She stated that it was taking forever to startup. Below is what I've done so far:

1. I restored the unit to the earliest date available.
2. I did a disk cleanup. Removed over 1 GB of files
3. Downloaded McAfee Stinger and ran the program. It found and repaired some infections but could not repair them all.
4. Downloaded the Microsoft Malicious Software Removal Program. I ran the program and it found quite a bit of items and removed or repaired them.
5. Installed Malwarebytes. It found a ton of items. I deleted all items found.
6. Installed Microsoft Security Essentials (MSE). I did a quick scan and it found over a dozen items that were quarantined and deleted.
7. Removed several questionable programs like zombie and others.
8. I ran a Full scan with MSE and it keeps reported 3 items: WinOptimizer, EoRezo and Hadsruda!bit. When I click on the "Clean" button MSE starts to clean the items but it freezes at around 75% and never completes the cleaning process.
9. I ran the McAfee Stinger a second time. It did not find any items.
10. I ran Malwarebytes again. No item to report.

Current status of system: It is starting up quite fast, but still has the issue with MSE. Any help in getting this system back to normal is appreciated. Thanks.
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Old 09-11-2016, 04:44 AM   #2
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*Correction to item #10. The Malwarebytes scan did find threats. A total of 2,662 items were found. Most were potentially unwanted items, but some were malware named Trojan WinNetwork, Trojan.FakeMs an RogueMultiple. Thanks
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Old 09-11-2016, 12:16 PM   #3
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Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Please download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Scan
  • Once the Scan is done, select Clean
  • Once done it will ask to reboot, please allow the reboot.
  • On reboot, a log will be produced. It can also be found at C:\AdwCleaner\AdwCleaner[C#].txt
  • Please copy/paste the contents of the log in your next reply.
------------------------------------------------------

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to the disclaimer.
  • Make sure the Addition.txt button is ticked.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.
------------------------------------------------------
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Old 09-11-2016, 12:54 PM   #4
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Hi,

I have attached the scan log. Thanks for your assistance.
Attached Files
File Type: txt AdwCleaner[S0].txt (11.8 KB, 14 views)
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Old 09-11-2016, 01:21 PM   #5
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You're welcome. And the FRST logs?
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Old 09-11-2016, 05:03 PM   #6
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Sorry about that. I was in a hurry to go to my sister's house to watch the game. I have attached the files requested. Thanks.
Attached Files
File Type: txt FRST.txt (96.2 KB, 13 views)
File Type: txt Addition.txt (38.7 KB, 10 views)
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Old 09-12-2016, 01:12 PM   #7
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Hello again, Eddie57.

------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

If there are any personal files, pics, etc. on your computer you cannot live without, back them up now just as a precaution.

https://windows.microsoft.com/en-us/w...#1TC=windows-7

Also, if you haven't done so already, create a system repair disc. It's really easy and quick.

How To Create a Windows 7 System Repair Disc [Easy]

------------------------------------------------------

Please uninstall the following via Start->(or Computer)->Control Panel->(Programs)->Programs and Features if it still exists:

iLivid<<Please read this

------------------------------------------------------

Please uninstall the following via Start->(or Computer)->Control Panel->(Programs)->Programs and Features if they still exist:

Torch<<Please read this

------------------------------------------------------
  • Open Notepad (Start > All Programs > Accessories > Notepad).
  • Please copy all the text in the codebox below. (To do this highlight the contents of the box, right-click on it and select Copy. Right-click in the open Notepad and select Paste).
  • Save it as fixlist.txt next to FRST64.exe
  • If asked to change 'Encoding:' to 'Unicode:', please agree and save it.

    NOTE: Both FRST64.exe and the fixlist.txt must be in the same location or the fix will not work.


    Code:
    start
    createrestorepoint:
    FirewallRules: [{83B71836-8859-4AC7-9757-C3CDDD213E52}] => (Allow) C:\Users\guerrero\AppData\Local\iLivid\iLivid.exe
    FirewallRules: [{F5990078-1A5D-4DFC-89EE-DBF2D7FE11BD}] => (Allow) C:\Users\guerrero\AppData\Local\iLivid\iLivid.exe
    FirewallRules: [{9E1C08AA-067A-4099-9B95-ACC90FC53E1F}] => (Allow) C:\Users\guerrero\AppData\Local\Torch\Application\torch.exe
    FirewallRules: [{04D852DA-CAD9-4587-AC14-6AA4D3C3B2B9}] => (Allow) C:\Users\guerrero\AppData\Local\Torch\Plugins\Hola\hola_plugin.exe
    FirewallRules: [{15B135EA-5DC8-4FD6-BFF3-6132648F28A0}] => (Allow) C:\Users\guerrero\AppData\Local\Torch\Plugins\Hola\hola_plugin_x64.exe
    (TorchMedia Inc.) C:\Users\guerrero\AppData\Local\Torch\Update\TorchCrashHandler.exe
    HKLM-x32\...\Run: [] => [X]
    HKU\S-1-5-21-750571747-3905602894-2936952009-1000\...\MountPoints2: {c3aaf492-da26-11e3-8b2e-00269eaa4f32} - F:\HTC_Sync_Manager_PC.exe
    CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
    SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
    SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
    SearchScopes: HKU\S-1-5-21-750571747-3905602894-2936952009-1000 -> DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = 
    SearchScopes: HKU\S-1-5-21-750571747-3905602894-2936952009-1000 -> {CEFC0001-D36C-4DA8-9C3C-CF9D0E15399C} URL = hxxp://www.ask.com/web?q={searchterms}&l=dis&o=ushpl
    BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} -> No File
    Toolbar: HKU\S-1-5-21-750571747-3905602894-2936952009-1000 -> No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} -  No File
    FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
    FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
    R2 TorchCrashHandler; C:\Users\guerrero\AppData\Local\Torch\Update\TorchCrashHandler.exe [1216520 2014-07-09] (TorchMedia Inc.) <==== ATTENTION
    S2 globalUpdate; C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe /svc [X] <==== ATTENTION
    S3 globalUpdatem; C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe /medsvc [X] <==== ATTENTION
    S3 RSUSBSTOR; System32\Drivers\RtsUStor.sys [X]
    S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [X]
    S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [X]
    2016-09-11 18:51 - 2014-06-10 03:14 - 00000000 ____D C:\ProgramData\TorchCrashHandler
    2016-09-11 18:51 - 2009-07-14 00:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
    2016-09-11 14:37 - 2014-06-10 03:14 - 00000000 ____D C:\Users\guerrero\AppData\Local\Torch
    2016-09-11 08:19 - 2014-06-10 03:14 - 00001194 _____ C:\Users\guerrero\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Torch.lnk
    2016-09-11 07:27 - 2014-06-10 03:15 - 00001011 _____ C:\Users\guerrero\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
    2016-09-11 07:19 - 2014-06-10 03:14 - 00001343 _____ C:\Users\guerrero\Desktop\Torch.lnk
    2016-09-10 10:10 - 2014-12-03 20:23 - 00000000 ____D C:\ProgramData\Optimizer
    C:\ProgramData\SMRResults501.dat
    C:\Program Files (x86)\Optimizer Pro 3.11
    C:\Users\guerrero\AppData\Local\iLivid
    C:\Program Files (x86)\fst_us_90
    C:\Windows\pss\MyPC Backup.lnk
    Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\fst_us_90" /f
    Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\iLivid" /f
    Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Optimizer Pro" /f
    Reg: reg delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Users^guerrero^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^MyPC Backup.lnk" /f
    EmptyTemp:
    end
  • Double-click FRST64 to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
  • Click the Fix button just once, and wait.
  • If you receive a message that a reboot is required, please make sure you allow it to restart normally.
  • The tool will complete its run after the restart.
  • When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please post the Fixlog.txt log in your reply.

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

------------------------------------------------------
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Old 09-12-2016, 06:48 PM   #8
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Hi, I have attached the fixlog as requested. Thanks.
Attached Files
File Type: txt Fixlog.txt (9.1 KB, 9 views)
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Old 09-13-2016, 12:17 PM   #9
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Hello again, Eddie57. You're very welcome. How is the machine behaving?

Please download ComboFix and Save it to your Desktop.

------------------------------------------------------

CCleaner

We do not recommend the use of registry cleaners, or the registry cleaner feature of CCleaner. Our colleague miekiemoes has an excellent writeup here

------------------------------------------------------
  • Launch Malwarebytes' Anti-Malware
  • On the Dashboard, click the Scan Now button.
  • A check for database updates will be performed.
  • After the update check completes, a Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Remove Selected to allow MBAM to clean what was detected.
  • In most cases, a restart will be required and a prompt will be shown.
  • Wait for the prompt to restart the computer to appear, then click on Yes
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs
  • Double-click on the Scan Log which shows the Date and Time of the scan just performed.
  • Click Export
  • Click Text file (*.txt)
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named File Saved should appear stating "Your file has been successfully exported".
  • Click Ok
  • Post that saved log in your next reply.
------------------------------------------------------

Uninstall the following via the Programs and Features Panel (Start->(Settings)->Control Panel->Programs->Programs and Features):

Java(TM) 6 Update 14 (64-bit)
Java(TM) 6 Update 14


These are all outdated, and security risks by having them installed still. Reboot your computer once all those Java components are removed.

Going forward, Java will overwrite existing installs, so removing older versions should not be required after this.

Go here and follow the prompts to install the latest Java > java.com: Java + You

Make sure you untick the box next to whatever free program they prompt you to install, unless you want it.
  • After the install is complete, go back to your Control Panel and click the Java icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button.
    • There are two options checked in the window to clear the cache - Leave BOTH Checked
      • Cached Applications and Applets
      • Trace and Log Files
    • Click OK on Delete Temporary Files Window.
      Note: This deletes ALL the Downloaded Cached Applications and Applets from the CACHE
    • Click OK to leave the Temporary Files Window.
    • Click OK to leave the Java Control Panel.
------------------------------------------------------

Please run this online scan to help look for remnants. Ensure your external and/or USB drives are inserted during the scan.

Go here and click 'SCAN NOW' under 'ESET Online Scanner' to check for remnants.
  • You will be prompted to download and install esetonlinescanner_enu.exe. Click on the link and save the file to a convenient location.
  • Double-click on esetonlinescanner_enu.exe to install and a new window will open. Follow the prompts.
  • Turn off the real-time scanner of any existing antivirus program before performing the online scan. Here's how
  • At the bottom of the Terms of use window, tick the option Download latest version of ESET Online Scanner then click Accept
  • When/if prompted by UAC, 'Do you want to allow this app to make changes to your PC?', please choose Yes
  • Tick the option Enable detection of potentially unwanted applications
  • Click on Advanced settings
  • Make sure that the option Clean threats automatically is unticked.
  • Ensure these options are ticked:
    • Enable detection of potentially unsafe applications
    • Enable detection of suspicious applications
    • Scan archives
    • Enable Anti-Stealth technology
  • Click Scan
  • Wait for the scan to finish.
  • When the scan is done, if it shows a screen that says Threats found, click Save to text file... then name it and save it to your desktop.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Please copy/paste the contents of the log in your next reply.
  • To close ESET Online Scanner, select Do not clean then Finish
------------------------------------------------------

Please post the following in your next reply:

MBAM log
ESET report
report on system behavior
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Old 09-13-2016, 08:00 PM   #10
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Hi ChemistI have attached the MBAM log

For the ESET report, it did not find any threats

The system seems to be operating well. Before to when it would shut down it would say that it needed to do a "force shut down" because of a program being open. It doesn't say that message anymore.

Thankyou.
Attached Files
File Type: txt Malwarebytes Scan Log 9.13.2016.txt (1.1 KB, 12 views)
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Old 09-14-2016, 10:48 AM   #11
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Hello again, Eddie57. You're very welcome. Does Security Essentials complete a scan now?

Let me know and I will give you some final instructions.

------------------------------------------------------
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Old 09-14-2016, 06:30 PM   #12
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Quote:
Originally Posted by chemist View Post
Hello again, Eddie57. You're very welcome. Does Security Essentials complete a scan now?

Let me know and I will give you some final instructions.

------------------------------------------------------
I scanned the system with Microsoft Security Essentials and it worked perfectly. No infections found. Laptop is 1000 percent better that it was a few days ago. Thanks again.
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Old 09-14-2016, 08:17 PM   #13
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You're welcome!

Congratulations. Well done! Your logs appear clean. You should be good to go.

Please re-enable your antivirus program and any other antispyware programs disabled earlier if you haven't already.
  • Run AdwCleaner and select Uninstall
  • Confirm by clicking Yes
------------------------------------------------------

Press the Windows "logo" key and "R" key then copy/paste the following single-line command into the Run box and click OK:

cmd /c rd /s /q "C:\FRST"

A DOS window will open and close again, this is normal.

------------------------------------------------------

You can safely delete any tools downloaded or any logs, files, and any shortcuts on your desktop that were created during this fix.

Keep MBAM, update and run a Scan('Threat Scan' by default, or 'Scan Now' under the Dashboard tab) weekly.

Empty your Recycle Bin if it does not do so automatically.

------------------------------------------------------

Please read this and, if possible, contribute as much as you can:

Help BleepingComputer Defend Freedom of Speech

------------------------------------------------------

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

------------------------------------------------------

Make sure you backup your system, so possible reformatting in the future isn't necessary:

https://windows.microsoft.com/en-US/w...up-and-restore

------------------------------------------------------

SPYWARE PREVENTION
In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read this well written article: To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware, or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an add-on available for IE, Firefox, and Chrome.
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows 7 here
Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.
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Old 09-15-2016, 03:47 PM   #14
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Hi Chemist,

Thank you very much for all your help. Great job and very well detailed on how to accomplish the tasks. You made it very easy for me. Best regards, Eddie
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Old 09-16-2016, 04:14 AM   #15
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You're very welcome, Eddie57! Glad to have helped.
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