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can't update anti-virus programs, connect to these sites...

This is a discussion on can't update anti-virus programs, connect to these sites... within the Resolved HJT Threads forums, part of the Tech Support Forum category. Hello there! I'm new in here. I have several problems with my system (Vostro 1500) which is running windows XP


 
 
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Old 05-15-2009, 09:42 AM   #1
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Hello there!
I'm new in here. I have several problems with my system (Vostro 1500) which is running windows XP SP2.

1- I can't connect to any update source of my anti-virus programs (kaspersky internet security 7.0) or any other.

2- I can't browse any anti-virus sites such as kaspersky or symantic...

3- Although I can browse some other sites like google or etc. but after some
period of times my laptop's working I also can't open even those sites like google. then when I restart my laptop and retry to connect to these sites i can do this. but still can't browse anti-virus sites.

I searched through internet for this problem and found something about this such as a rootkit name "Seneka" might cause this problem. but this didn't work for me. and I'm very confused now.
Please Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

With Best Regards
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Old 05-15-2009, 09:59 AM   #2
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Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:
Having problems with spyware and pop-ups? First Steps
link at the top of each page.

Please follow our pre-posting process outlined here:

https://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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