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Word Document causing computer to switch off

This is a discussion on Word Document causing computer to switch off within the Windows XP Support forums, part of the Tech Support Forum category. My computer works fine except for one "infected" Word. It's a file of perhaps 20 pages length containing data that


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Old 07-11-2008, 08:37 AM   #1
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Evil

My computer works fine except for one "infected" Word. It's a file of perhaps 20 pages length containing data that I update on a daily basis. After a while when I'm using this file the computer crashes completely - all power is lost instantly. I've tried copying the data into a new blank Word file but that doesn't work. Crashes don't happen instantaneously, but the do occur repeatedly. Any suggestions about how I can "clean" this file? My AVG virus checker doesn't find it.

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Old 07-11-2008, 09:13 AM   #2
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https://housecall.trendmicro.com/
Try this to double check
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Old 07-12-2008, 12:23 PM   #3
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Quote:
Originally Posted by hitech View Post
https://housecall.trendmicro.com/
Try this to double check
I tried Housecall and it gave the file the all clear.
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Old 07-12-2008, 12:31 PM   #4
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Welcome to TSF....

What version of word are you using?
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Old 07-12-2008, 12:50 PM   #5
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Word 2000 (9.0.3821 SR-1)
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Old 07-12-2008, 12:54 PM   #6
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is it the same word that originally created the document. Maybe search for and delete normal.dot file. be sure to search hidden files. then try again.
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Old 07-12-2008, 12:56 PM   #7
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Here is an article on normal.dot Please to read it and then locate the file normal.dot file and delete the file, then reboot the computer and try the document again.

https://office.microsoft.com/en-us/wo...210281033.aspx
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Old 07-12-2008, 01:59 PM   #8
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Most Ms office Word versions have a detect and repair under help. You will need your cd.
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Old 07-19-2008, 01:32 AM   #9
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Many thanks for the advice on Normal.dot and repair under Help. I'll try them.

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