Go Back   Tech Support Forum > Microsoft Support > Windows XP Support

User Tag List

Windows XP SP2, black screen and hang after bootup

This is a discussion on Windows XP SP2, black screen and hang after bootup within the Windows XP Support forums, part of the Tech Support Forum category. I'm fixing a relative's computer, it's a VAIO desktop computer, specs here : https://esupport.sony.com/US/perl/mod...l?mdl=PCVRX560 I understand no hardware has been


Closed Thread
 
Thread Tools Search this Thread
Old 11-17-2008, 08:11 PM   #1
Registered Member
 
Join Date: Jul 2008
Posts: 38
OS: WinXP Pro SP1



I'm fixing a relative's computer, it's a VAIO desktop computer, specs here :
https://esupport.sony.com/US/perl/mod...l?mdl=PCVRX560

I understand no hardware has been added/removed, so the specs should be fairly accurate.

The problem in question is this :
PC starts up normally, goes to screen with Windows logo and loading bar, the bar freezes for a moment, then unfreezes, the screen transitions into a black screen , and it hangs there, as in, the CPU stops working completely and it doesn't respond to anything.

I've tried the bootup menu, but the only option that works is safe mode. Using that, I've tried system restore (many times, from dates of 1 week ago to 1 month ago), but Windows XP still hangs up while booting.

The owner of the PC is not very computer-literate, so getting specific details of what went wrong from him would be too hard. I've tried looking around in Safe Mode, but there's not much to see. No suspicious running processes (obviously) and no suspicious entries running at Startup either.

Is there anything else I could check/do from Safe Mode to solve this problem without resorting to reinstalling the O.S.?
hojo is offline  
Sponsored Links
Advertisement
 
Old 11-17-2008, 09:33 PM   #2
Guest
 
Join Date: Oct 2008
Posts: 16
OS:



you could use a certified xp cd and bring the recovery console to a command prompt and from there tell it to fixmbr (fix master boot record) but this is for advanced users as you can completely screw up the computer...otherwise i would say get what info off you can in safe mode and reformat and start from scratch...cause it sounds like one of the windows boot sectors has failed...
tinytimmy5765 is offline  
Old 11-17-2008, 09:41 PM   #3
Registered Member
 
Join Date: Jul 2008
Posts: 38
OS: WinXP Pro SP1



How bad exactly can I get screwed?
The PC has only one drive but two partitions, is there a risk of losing data from both partitions by using that command?
hojo is offline  
Sponsored Links
Advertisement
 
Old 11-17-2008, 09:54 PM   #4
Guest
 
Join Date: Oct 2008
Posts: 16
OS:



honestly, other than wiping all info off c:/ i dont know...i have used it a few times and the only problem i had was wiping c:/....so read up on it before you do that to make sure you do it right....
tinytimmy5765 is offline  
Old 11-17-2008, 10:18 PM   #5
Registered Member
 
Join Date: Jul 2008
Posts: 38
OS: WinXP Pro SP1



I'll consider it as a last solution, I guess.
Also, to further narrow the problem I should say it's not an user account problem. I was unsure since the PC only has one account, but I made an extra one through Safe-Mode and the PC still hangs in the black screen, which shows up after the windows logo but BEFORE the user login screen.
hojo is offline  
Old 11-18-2008, 10:00 PM   #6
Registered Member
 
Join Date: Jul 2008
Posts: 38
OS: WinXP Pro SP1



After backuping all the important data, I tried fixmbr today (and fixboot afterwards, just to be sure). I didn't lose any data, but it didn't fix a thing either, basically, I'm still at the same point : Windows logo, and hang at black screen afterwards. No login screen, no error message, nothing.

I'm also still able to access Safe Mode, and just to be sure, I deleted the only user account available and made a new one (trying to exhaust all possibilities here...), but still, no cigar.

I really have no clue what could be wrong. Anyone wanna suggest something else before I format the thing?
hojo is offline  
Old 11-18-2008, 11:44 PM   #7
TSF Enthusiast
 
Join Date: Oct 2008
Location: Chicago, IL.
Posts: 4,586
OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate

My System


Try this one: Use cd (im assuming home editon) put it in cdrom and press enter

to boot from cd.

Recovery console, type in: bootcfg /repair (notice 1 space between bootcfg and slash)

Recovery console, type in: chkdsk

heres 2 suggestions try these.
Riskyone101 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 03:20 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts