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This is a discussion on Windows XP reinstall help within the Windows XP Support forums, part of the Tech Support Forum category. Hi, all, This is gonna sound weird, but bear with me. My computer (Compaq Presario Sr1303WM with Windows XP Home


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Old 10-14-2009, 10:58 PM   #1
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Hi, all,

This is gonna sound weird, but bear with me.

My computer (Compaq Presario Sr1303WM with Windows XP Home SP2) has bad clusters on the hard drive and now only boots in safe mode, so I want to replace it. (The hard drive, not the computer.) I bought a new hard drive, I know how to handle the hardware surgery, BUT...

My computer didn't come with an XP CD when I bought it. I bought an XP CD, but now that it's arrived, I can see that it's an SP3 CD and my CoA on my computer is, obviously, for the SP2 version my computer came with.

Before I do ANYTHING, I wanted to ask if my CoA will still work with the SP3 CD, or if I'll have to try and find an SP2 CD from eBay.

Thanks in advance for any info you can provide!
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Old 10-15-2009, 05:07 AM   #2
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What is CoA?
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Old 10-15-2009, 05:22 AM   #3
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Hello Heatherly

When you bought a new XP installation CD it should have its own Product key supplied with it. That is the key you need to use when you install that XP CD on the new hard drive.

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Old 10-15-2009, 04:39 PM   #4
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The XP-SP3 CD was purchased used and didn't come with its own key. I wasn't too worried about that, since I still had my original key, but then it was SP3 instead of SP2 and now I'm concerned.

So the key I already have won't work?
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Old 10-15-2009, 05:25 PM   #5
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Is the cd youy purchased an OEM version? The Product Key is not tied to the Service Pack level . . but is tied to the Version ( OEM, Retail or Upgrade ) and the gender ( H0ome, Pro or MCE )
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Old 10-15-2009, 11:42 PM   #6
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No, it's a retail version. Is that beneficially different from OEM?
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Old 10-16-2009, 07:46 AM   #7
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The Key on the sticker will only work on a OEM version
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Old 10-16-2009, 05:16 PM   #8
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oh no! you should have contacted HP at 1-800-952-7689 (be ready to give the serial number of your PC). The HP XP CD is only like 10 or 20 bucks!
I wrote an elaborate post to explain that here
https://www.techsupportforum.com/2139410-post4.html

If you want to use the OEM CD, you could use the key on the sticker on your PC, but you have to call Microsoft anytime you want to activate it (rather inconvenient). I'd go for the HP CD instead.
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