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Windows Defender "Can't Install Updates"

This is a discussion on Windows Defender "Can't Install Updates" within the Windows XP Support forums, part of the Tech Support Forum category. Been getting an error message lately when attempting to update "Windows Defender". A little balloon appears from my task bar


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Old 04-09-2007, 03:45 AM   #1
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Been getting an error message lately when attempting to update "Windows Defender". A little balloon appears from my task bar that says "Windows Defender cannot install updates". The following error message appears within the software window "Error found: Code 0x80070643"

Any idea's?
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Old 04-09-2007, 04:01 AM   #2
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Have you used a registry cleaner? It appears, according to other users who had this problem that this problem is generic to windows not the program itself. I will continue to look for a soultion as all other issues with this error code is based around other programs. Will keep looking.
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Old 04-09-2007, 04:08 AM   #3
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Hi there. You might find this article helpful.
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Old 04-09-2007, 04:23 AM   #4
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Thats what i was looking for.
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Old 04-09-2007, 05:32 AM   #5
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That all seems to difficult and a bit extensive for what would seem to be an easy fix. I'm not that tech savvy and will probably just ignore it.
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Old 04-09-2007, 06:43 AM   #6
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That all seems to difficult and a bit extensive for what would seem to be an easy fix. I'm not that tech savvy and will probably just ignore it.
Depending on how long you have had this problem another easier fix is what I did through a group policy on our domain (Because I didnt want to go to each machine)

Just do the simplest.

Uninstall windows defender through add-remove programs then go to https://www.microsoft.com/download and re-download and install.
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Old 04-09-2007, 07:06 AM   #7
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Depending on how long you have had this problem another easier fix is what I did through a group policy on our domain (Because I didnt want to go to each machine)

Just do the simplest.

Uninstall windows defender through add-remove programs then go to https://www.microsoft.com/download and re-download and install.

Tried that twice and it didn't work.
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Old 04-09-2007, 07:07 AM   #8
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Hi there. You might find this article helpful.

Try this then :P
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Old 04-09-2007, 09:33 AM   #9
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OK. Let's try something a bit at a time. See how you get on with this.

First, click Start then Run then type Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} in the box and then click OK. You can copy and paste this rather than typing it all out. That way you are less likely to make typos.
Second, open Windows Defender. To do this, click Start, All Programs, and then click Windows Defender.
Third, click the Help options arrow next to the Windows Defender Help icon. Click About Windows Defender, and then click Check for Updates.

If that fails we can try something else.
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Old 04-09-2007, 03:28 PM   #10
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Didn't work. The first step you mentioned returned a window that said "This action is only valid for products that are currently installed".
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Old 04-09-2007, 05:37 PM   #11
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OK. Let's try something else. In Windows Explorer, navigate to the folder where Defender is. Find the file AS_Sigs.msi and run it by double clicking. Try checking for updates again.
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Old 04-09-2007, 05:43 PM   #12
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OK. Let's try something else. In Windows Explorer, navigate to the folder where Defender is. Find the file AS_Sigs.msi and run it by double clicking. Try checking for updates again.

Navigated to "C:\Program Files\Windows Defender" and there is no file there under the name you mention.
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Old 04-09-2007, 06:05 PM   #13
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Try searching for it using Start>search
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Old 04-09-2007, 06:23 PM   #14
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Try searching for it using Start>search

0 files found
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Old 04-09-2007, 06:30 PM   #15
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I'm a bit stumped now because that is the installation file for Defender.
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Old 04-09-2007, 06:36 PM   #16
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Seems odd as I've uninstalled and reinstalled a couple times.
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Old 04-09-2007, 06:38 PM   #17
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Do you have any other anti-spyware software, such as SpyBot or AdAware?
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Old 04-09-2007, 06:41 PM   #18
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Yes I have spybot. Gotta hit the sack. Gotta work early in the morning. I will check back in the morning. I appreciate the help.
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Old 04-09-2007, 06:44 PM   #19
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Same here, and I'm 5 hours ahead of you. Catch you tomorrow. Goodnight (or rather morning).
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Old 04-10-2007, 03:51 AM   #20
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Good morning! Any other suggestions you might have would be greatly appreciated. Should I just bail on Windows Defender and rely on Spybot?
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