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This is a discussion on Window update problems within the Windows XP Support forums, part of the Tech Support Forum category. I’m trying to install service pack 2. I’ve done everything advised with ad-ware When I try to update windows from


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Old 10-26-2006, 04:25 AM   #1
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I’m trying to install service pack 2.

I’ve done everything advised with ad-ware

When I try to update windows from the Microsoft Update website, it tells me that:

Files that are required for windows to run properly have been replaced by unrecognised versions.

To maintain system stability Windows must restore the original version.

The network location from which the files should be copied C://Windows\Servicepackfiles\i386/controls.man is not available

Please insert KB900725 Source Files

It gives a Retry option which results in the same pop up.

It gives a cancel option which when I select asks me if I want to keep the unrecognised files.

If I select No, it goes back to the original pop up.

If I select Yes, the install carries on

It later also asks for KB908531 Source Files,

KB921398 Source Files

KB923191 Source Files

For which I do the same

When I restart the machine, Windows begins to start but then reboot to a screen saying that Windows did not start properly, I can get into Windows with Safe Mode and restore the system.

This led to a problem that when I open Excel, Windows Installer wants to configure Office XP Standard and asks for the disk, which I don’t have. My computer only came with a Windows XP disk. Excel


Please help.
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Old 10-26-2006, 05:27 AM   #2
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https://v4.windowsupdate.microsoft.com/troubleshoot/
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Old 10-28-2006, 10:39 AM   #3
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Thanks for the reply but none of those problems sounded similar to mine and so the solutions did not apply.
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Old 10-29-2006, 03:38 AM   #4
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Have you got your original Windows CD? If so, stick it in the drive, and go into command mode (click Start/Run and enter cmd then OK) Enter sfc /scannow. When it finishes you may have to reboot two or three times. I can't guarantee this, but it worked for me.
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Old 10-29-2006, 04:16 AM   #5
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Where did you aquire the operating system? Is it store bought?
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