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Need info on how to remove program

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Old 10-29-2016, 08:39 AM   #1
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OS: Windows XP 3.0

I hope this is the right place for this question. It doesn't seem to be browser-related, more of an XP issue, I think.

I've been using MediaImpressions 2.0 to download photos from my Pentax digital camera to my computer. I'm no longer able to call up the program by clicking on it in the Start menu or the quick-launch on the desktop. The program is still listed when I go to Add and Remove Programs in the Control Panel. However, when I tried to remove it (with the idea of reloading it from the disc supplied with the camera), I get the message "An installation support file could not be created. The system cannot find the file specified".

I've had no luck trying to use the disc to reinstall MI 2.0, which I'm assuming is because it's still listed in Add and Remove Programs. Can anyone advise me how to go about removing it so I can try reinstalling it?

Thanks for any suggestions you can offer.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3293 Mb
Graphics Card:
Hard Drives: C: Total - 476929 MB, Free - 446743 MB;
Motherboard: MSI, G41M-P23 (MS-7592)
Antivirus: Avast Antivirus, Updated: Yes, On-Demand Scanner: Enabled
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Old 10-29-2016, 09:49 AM   #2
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OS: Windows10. In the past CP/M, DOS, Windows 95, 2000, 98SE, ME, Vista & Windows 7

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Start in Safe Mode. Find the folder ArcSoft MediaImpression 2.0 and delete it and its contents. Go into the Registry and [HKEY_LOCAL_MACHINE-SOFTWARE-Microsoft-windows-CurrentVersion-Uninstall] everything connected with ArcSoft MediaImpression 2.0

Make sure you back up the Registry key first: https://support.microsoft.com/en-us/kb/322756

The stability of an OS is in direct proportion to the stability of the user.
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Old 10-29-2016, 10:03 AM   #3
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Thanks for your advice, Corday. I've managed to delete and reinstall the Media Impressions 2.0 program. All is well.
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