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"Microsoft Visual C++ Runtime Library" error message when I use AOL

This is a discussion on "Microsoft Visual C++ Runtime Library" error message when I use AOL within the Windows XP Support forums, part of the Tech Support Forum category. I get this error message all the time including tonight. "Microsoft Visual C++ Runtime Library" "Runtime Error! "Program: C:\Program Files/


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Old 05-26-2006, 06:45 PM   #1
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I get this error message all the time including tonight.

"Microsoft Visual C++ Runtime Library"
"Runtime Error!
"Program: C:\Program Files/ America Online/waol.exe
"R6025"
" - pure virtual function call"

The message pops up out of nowhere. It has a red X in the corner. I always get it when I'm using AOL (8.0). I get the error message, AOL freezes, as well as magnifier, which I usually have open. When I click OK, AOL closes and magnifier stays frozen. I click control+alt+delete, go to processes, and end the task of waol.exe. Then magnifier usually goes back to normal. I always lose everything that's open in AOL. This is very frustrating. I tried increasing the virtual memory, but that obviously hasn't helped. This actually happened a little while ago and I don't want to click OK because I would be losing some very important information that would be a huge hassle to redo. Please, can anyone help me? I don't want this to happen anymore. Thanks.
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Old 05-27-2006, 03:28 AM   #2
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welcome
first check for malware/virus infections
your internet access could be broken
i would also reinstall aol--
uninstall all versions from your add/remove software in the control panel first.
your account, screen names, and mail will still be there when your done.
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Old 05-27-2006, 07:12 AM   #3
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Thank you. I don't think it's a virus because I scan for those. It could be some sort of glitch in my internet connection. Although, wouldn't that kick me off AOL instead of just freezing/disabling it? I'm still able to use Internet Explorer. I was hoping there would be a way to resolve this without actually closing AOL since I was in the middle of something important. In Task Manager, AOL is still Running, it doesn't say Not Responding. Is there a way I can get rid of the error message without shutting down AOL? If not, I'll reinstall it like you suggest. Thanks.
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Old 05-30-2006, 07:47 AM   #4
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I'm about to give up and close AOL. This is my last ditch effort to find out how to fix it without losing everything I was working on. Can anybody help?
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Old 05-31-2006, 07:32 AM   #5
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Another clue to what possibly may be wrong... I was checking my mail at aol.com and I got the same message. I clicked okay before I bothered to read if it was exactly the same, but it was the same error message. Can this help identify the problem?
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