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lost internet connectivity after blue screen

This is a discussion on lost internet connectivity after blue screen within the Windows XP Support forums, part of the Tech Support Forum category. After a blue screen, I got a glimpse of the problem...a driver failed..but I was unable to get the full


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Old 10-27-2006, 11:28 PM   #1
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After a blue screen, I got a glimpse of the problem...a driver failed..but I was unable to get the full message; in XP, is there log that traps all the startup/crash messages (like in UNIX)? If so, I would like to read the crash; is there a utility to read a crash or is it a text file?

I believe the Broadcom 440x driver may be the problem; I'd like to simply replace the driver with a new one and see if connectivity is restored; I've gone to Broadcom's web site but cannot find a replacement; the current driver is "bcm4sbxp.sys" Ver 3.60.00; how can I find a replacement?

What I've done thus far is:

run ipconfig...it shows an IP address
run SBC Yahoo troubleshooter which comes back after a few minutes and indicates it has trouble with the internet connection (big help that is !)
run "netshell" utility to reset the TCP/IP stack ...

I still have no internet connection.
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Old 10-29-2006, 01:08 AM   #2
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Hi martino

System errors are usually trapped in the system event logs. You can view these with the Event Viewer tool = go to Start/Control Panel/Administrative Tools/Event Viewer. You can reach these tools in Safe Mode, when the system won't successfully boot normally.

If your Broadcom Network component is integrated onto your motherboard, you should be able to download a fresh driver by visiting the website of the motherboard manufacturer.

If the problem persists after reinstalling your Broadcom drivers - have you recently suffered from a virus attack? If yes - scan again as thoroughly as possible - in Safe Mode if necessary, and if a severe infection is present, try following the 5-Step Security Checklist over in the Security forums here at Tech Support Forums https://www.techsupportforum.com/showthread.php?t=15968

If the system proves clean, and a new driver doesn't help, try using the WinsockXPfix utility as a quick-fix --- https://www.majorgeeks.com/WinSock_XP_Fix_d4372.html --- the program will offer to make backups before it changes things - this is a smart step to take.

Best of luck
. . . Gary
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