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internet options doesn't work properly

This is a discussion on internet options doesn't work properly within the Windows XP Support forums, part of the Tech Support Forum category. Hi all, great site So, here's the problem. Whenever I open the "internet options" in the control panel and lets


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Old 08-20-2009, 09:09 AM   #1
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Hi all, great site

So, here's the problem.
Whenever I open the "internet options" in the control panel and lets say delete cookies or files and then try to click "ok" nothing's happening. I get the clock and nothing's changing after hours . The window freezes and after a while it says "not responding".

What do I do?!
Thanks
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Old 08-20-2009, 09:23 AM   #2
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Background please, Operating system?, computer brand and model?, had any virus or malware lately?
If you havent ran a scan, I suggest going to filehippo.com and download Malwarebytes free and run it.
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Old 08-20-2009, 09:43 PM   #3
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ok,
the operaing system is windows XP professional version 2002, service pack 3,
it is an acer laptop, model: 4730/Z4330 series.

After posting the thread I downloaded and installed AVG 8.5 free edition and ran a scan. It found about 1000 cookies and 6 infections: trojan horse generic 10.JDI (4 times), trojan horse IRC/BackDoor.SdBot4.HLX and one that just says "Virus found Corrupted". C:\WINDOWS\system32\drivers\2619acaa.sys was infected.
The result for all 6 infections was "Moved to virus vault".
This might also be important to know, I can't find rundll32.exe.

I hope this is enough information for now.
Thanks,
Pierre
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Old 08-21-2009, 05:03 AM   #4
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Two things, malware/spyware is best removed by using a program like Malwarebytes free. I still suggest a scan with that.
You are infected or were with some nasty stuff. Best you post what youve done so far here https://www.techsupportforum.com/f50/
and sit tight till a specialist in virus/spyware steps in.
Removal of these nasties can damage a file in the Windows system, so then we can deal with other issues.
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Old 08-21-2009, 05:08 AM   #5
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Hello Dazzley

I`m sorry, but we cannot help you with malware removal in this forum.

Please read “Virus/Trojan/Spyware Removal Help “ and follow the instructions very carefully; then, post all the requested logs and information in the Virus Help Forum
If you cannot complete any step, just miss it out and do what you can, but be sure to include this information in your post.
Please ensure that you create a new thread in the Virus Help Forum; not back here in this one.

Please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

.
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Old 08-23-2009, 06:52 AM   #6
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As it turns out it doesn't seem to be a virus problem.

The rundll32.exe can't be gone because I can still find a rundll32 (application). I think the reason why the internet options in the control panel don't work is because the file doesn't exist.
In the internet options folder I click on settings and it says that its current location is C:\Documents and Settings\acer\LocalSettings\Temporary Internet Files\. However, the whole Local Settings folder is nowhere to be found. I don't know how that can be other than me deleting in. The reason I think it was deleted is that I can find the historyeditbox and the temp folder in C:\Documents and Settings\acer\Recent.

So my question is if I can somehow get the local settings folder back and if not what I can do instead?
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Old 08-23-2009, 09:52 AM   #7
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"Local Settings" is usually a hidden folder.
You have to go into Win Explorer/Tools/Folder Options/View
Check "Show hidden files and folders"
Uncheck "Hide Protected Operating System Files"
Ignore the warning
Apply

You should find the "Local" folder then.

.
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Old 08-23-2009, 04:53 PM   #8
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wow, that was unexpected
However, something's still wrong with the control panel.
Every time I open "internet options" and for example delete all offline content and then click "ok" or "apply" nothing happens. The picture freezes and when I try to close the window I get this window: "End program - rundll32.exe"
This program is not responding...
I don't see how this can still be a virus problem because whatever was the problem so far kept me from installing antivirus programs. But with Malwarebytes free I could get rid of it and in the meantime I scanned my computer with avira personal and AVG several times without finding anything.
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Old 08-24-2009, 03:57 AM   #9
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rundll32.exe is sometimes targeted by malware. The genuine version should be in
C:\WINDOWS\system32

https://www.howtogeek.com/howto/windo...is-it-running/

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