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Firefox closes = bluescreen error? (Moved for the mozilla/Firefox Forum)

This is a discussion on Firefox closes = bluescreen error? (Moved for the mozilla/Firefox Forum) within the Windows XP Support forums, part of the Tech Support Forum category. Firefox has been freezing up on me, and when I close it down, I get a bluescreen error. It also


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Old 12-19-2008, 02:41 PM   #1
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Firefox has been freezing up on me, and when I close it down, I get a bluescreen error. It also happens a lot of the time when I close Firefox down normally. This was happening before I updated to the latest version of FF. I am running Windows XP, and have recently started using ZoneAlarm and Avast on my system.
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Old 12-19-2008, 02:44 PM   #2
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Hi,

Can you give us the error in full that you are getting. Also, I would check and make sure that ZoneAlarm and Avast are allowing FF to connect to the internet.

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Old 12-19-2008, 02:49 PM   #3
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It is the evil blue screen of death. The whole computer restarts, and it says they my computer has had a critical error, and had to shutdown to save itself. I have done the Microsoft troubleshooting for this error, but it hasn't helped. I have configured ZoneAlarm and Avast to work with FF.
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Old 12-19-2008, 04:06 PM   #4
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Hi,

I will move you to the Microsoft XP forum then. I don't have any ideas on how to fix a BSOD. Hope things work out for you.

Cheers!
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Old 12-21-2008, 08:04 PM   #5
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bump :)
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Old 12-24-2008, 06:42 AM   #6
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Here is my error code:

BCCode:1000000a

BCP1:00000014

BCP2:00000002

BCP3:00000000

BCP4:804F1600

OSVer:5_1_2600

SP:3_0

Product:256_1
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Old 12-30-2008, 02:12 PM   #7
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bump :)
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Old 12-30-2008, 03:23 PM   #8
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I just send one of the Managers a PM. I hope that they will help you out.

cheers!
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Old 01-01-2009, 12:11 PM   #9
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If IE is working fine, go and download the newest FireFox install. Then, uninstall FF and reinstall using the new download.
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