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dialup crashes computer (BSOD)

This is a discussion on dialup crashes computer (BSOD) within the Windows XP Support forums, part of the Tech Support Forum category. i am working on an XP PC and it seems to run ok most of the time. but, when i


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Old 06-12-2006, 12:00 PM   #1
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i am working on an XP PC and it seems to run ok most of the time. but, when i dialup, the computer crashes to a blue screen of death which references HSP_DP.sys.

i have swapped out the modem with a known good modem and this problem continues.

i have noticed that the video adapter has some issues and i tend to believe that these issues are causing some sort of conflict that is causing the computer to crash when dialing up.
among the issues i have noticed....
in device manager, it says the display adapter can't be started....but it IS started. AND... when i look at the display properties, the video adapter is capable of 32-bit, but under advanced>adapter, the adapter name, vender etc isn't listed.

this PC is some sort of homebuilt job with SiS integrated components. i recently upgraded this machine from xp home to xp pro and during the upgrade, i was asked for the original disk for the display drivers. i opted to skip that part and installed downloaded drivers after the upgrade.

is it possible to go in the registry and delete the enum listing under local_machine, like with 98/me, and let the system find and reinstall all the drivers again?

or is there something else i should try first.

much thanks
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Old 06-12-2006, 12:40 PM   #2
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see if this helps
https://www.file.net/process/hsf_dp.sys.html



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Old 06-13-2006, 11:12 PM   #3
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sorry to take up bandwidth.
i managed to fix the problem.

i found a different version of the video driver and installed it and
whatever the conflict was with the modem was remedied.


Thanks for the help!
Resolved.
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Old 06-14-2006, 11:54 AM   #4
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thanks for posting back



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Old 06-14-2006, 01:04 PM   #5
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