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Can't sign into windows live hotmail or reset password

This is a discussion on Can't sign into windows live hotmail or reset password within the Windows XP Support forums, part of the Tech Support Forum category. Hi there, I'm actually trying to solve a problem my grandfather is having with his windows live hotmail. He has


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Old 03-08-2009, 10:10 AM   #1
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Hi there,

I'm actually trying to solve a problem my grandfather is having with his windows live hotmail.

He has not made any changes to his computer and for some reason started having trouble signing into windows live hotmail. When he puts in his password he gets this error message: You've tried to sign in too many times with an incorrect e-mail address or password.

He has tried to reset his password but it's not accepting any of his "secret question" answers.

He can't have reset instructions sent to him because the email on file is his hotmail email and he of course can't sign in to that account.

I have sent an email to hotmail support through the HELP website with no response.

If anyone has any suggestion for how we can fix this I would greatly appreciate it.

Thank-you.
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Old 03-08-2009, 10:18 AM   #2
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welcome

this forum does not help with password issues

sorry
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Old 04-14-2009, 06:02 PM   #3
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I have been having the same exact issue with my hotmail account this week.

I changed nothing and it will not allow me to log in. Same error and doesn't except my answers and my same email is listed for the reset link. There must be a problem with hotmail. I read they had some issues earlier this week.

I haven't contacted them yet. I know for fact it isn't on my end. Tell him he isn't crazy!!!

Hope to get back in soon.
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