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Auto Restart possible problems with windows live messenger

This is a discussion on Auto Restart possible problems with windows live messenger within the Windows XP Support forums, part of the Tech Support Forum category. Hi I am new to this and have a problem. I have a Sony Vaio laptop. It has been fine


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Old 02-11-2007, 11:31 AM   #1
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Hi I am new to this and have a problem. I have a Sony Vaio laptop. It has been fine with no problems untill recently. When sign into Windows Live messenger after a few minutes a blue screen is briefly displayed with some error coding and then my laptop restarts.
The microsoft error report displays this:

Problem caused by Device Driver

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

More information

--------------------------------------------------------------------------------


Problem report summary

Problem type
Windows stop error (a message appears on a blue screen with error code information)

Solution available?
No

What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to be restarted

Cause
Unknown

Computer symptoms
A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible


I am unsure what to do any help or advise would be hugely appreciated!!
Regards
Sean
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Old 02-11-2007, 01:08 PM   #2
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https://support.microsoft.com/kb/307128



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Old 02-11-2007, 01:32 PM   #3
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ok i will give this a try and keep in touch to say if it works.

Thanks
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