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Audio Issues Following Broken Graphics card and PC Crash

This is a discussion on Audio Issues Following Broken Graphics card and PC Crash within the Windows XP Support forums, part of the Tech Support Forum category. Hi - here are my PC details, ************************************************* PC was purchased from PC World in Jan 2007 Advent T9307 SYSTEM

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Old 07-27-2008, 12:34 PM   #1
Join Date: Jul 2008
Posts: 2

Hi - here are my PC details,


PC was purchased from PC World in Jan 2007
Advent T9307

Enclosure Type: Desktop

Processor Type:
Pentium 4 560
1.87 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Operating System:
Windows XP Media Center Edition Service Pack 2 (build 2600)

Main Circuit Board
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 11/17/2006

Memory Modules
2048 Megabytes Installed Memory
Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB

Local Drive Volumes
c: (NTFS on drive 0) 314.34 GB 5.10 GB free

NVIDIA GeForce 8600 GT [Display adapter]
Samsung SyncMaster [Monitor] (23.0"vis, s/n H9XQ102010, January 2008)

ASUSTeK Virtual Capture Device
VIA High Definition Audio - VIA VT3310(UAA)

Other Devices
Asus Video3D Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (5x)

Hard Disk Capacity: 320GB
Optical Drive 1: Multi-Format Dual layer DVD Re-Writer Drive
Plug In removable: No
Sound Card: 8 Channel Onboard
Graphics Memory: 256mb
Graphics Description: ATI Radeon X1600SE
8-in-1 Media Card Reader
6 USB Connections
19" AL1713 TFT Monitor
22" Samsung SyncMaster 2232 BW LCD Monitor


A couple of days ago I was gaming on my PC when both of my monitor screens froze. At the time I was also using Ventrilo Chat and this just kept repeating the last 5 secs of someones comment who i was talking to. I could do nothing with the PC and had to hold down the main power button on the front of the base unit to turn off.

I tried to turn on again and could hear the system booting up (beeps etc and fan going) and could see power was going to the unit. However, I had no views on either of my two screens. To turn off I had to press the power button again - I knew the system had booted because the system did not turn straight away on the pressing of the button.

I then began my investigation - I tried to change my monitors around on the back ports of the graphics card to see if that made a difference but it didn't. I focused my attention on the graphics card because I didn't have any screens. I disconnected my VGA lead from the graphics card and attached it to the onboard graphics port that had a screwed cover on. The monitor had a screen and I was back online. This told me there was an issue with my original graphics card - ATI Radeon X1600SE. I purchased a new graphics card, installed the drivers from the manufacturers disc and plugged it in - NVIDIA GeForce 8600 GT. Both my screens were up and running and I had resolved the issue.

However, now I had no sound. I researched on google and checked the following things,
1) Checked my speakers - Unplugged and plugged back in.
2) Made sure the connections were in the right place and not damaged.
3) Made sure they were plugged in and there was power.
4) Checked my speakers were on and had power to them.
5) Checked the volume control and that they were not muted.
6) Checked in Device Manager that there weren't any issues, i.e exclamation marks next to the devices.

All seemed fine but I couldn't hear any sounds. I went into the accessories>entertainment section and tried recording a sound. I could see it recording (waves) but when i played back I could not hear anything.

I tried to play music in Winamp but no sound even though the play time was rolling.

I have spent around three hours on this today and whilst googling the issues I finally came across a post on this website where somebody had the same PC and same issues but they had gone down a different path of power supply, connections etc..


I am sure they had the same issues but there was no finish to the post and I am hoping somebody can help me. I am thinking I might need to update my audio drivers but am a bit lost as to where I would get them and how I know which ones are correct.

My current setup for speakers is Altec 5:1 surround sound system. I can disconnect this and still there is no sound so the issue is somewhere on the PC. I appreciate any help and hope that i have described the issue clearly and supplied enough detail for you guys to help.

I look forward to your response and thank you in advance for your time in reading this.

Best Regards
DtM2000 is offline  
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Old 07-28-2008, 12:43 PM   #2
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Join Date: Jan 2008
Location: San Diego, CA
Posts: 928
OS: WinXP Pro SP3

What does Device Manager show under Sound, video and game controllers?

In should show your actual sound card. Example: SoundMAX Integrated Digital HD Audio Driver

If it shows the generic Windows compatible device, your correct sound card drivers are NOT installed.

Windows will install generic drivers for cards/chipsets it recognizes, and New Hardware Wizard nor Update drivers work because Windows does not see "new" hardware.

For sound cards, you likely need to run an actual setup from the CD for your PC (for on-board sound card) or the CD that came with your PCI sound card. This will install both drivers and supporting control utilities.
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Old 07-29-2008, 01:04 PM   #3
Join Date: Jul 2008
Posts: 2

Hi and thankyou for your answer,

I have been into devmgmt.msc and checked to see if my soundcard is there and it is. There isn't an exclamation mark and when I check the properties it states the device is enabled and working.

I have the installation CD and have installed the drivers directly from there but still no sound.

This is driving me nuts and I am so lost :( Anything else I can check?

Once again, thank you for your reply and help!
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