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(Another) unable to install Windows XP Service Pack 2

This is a discussion on (Another) unable to install Windows XP Service Pack 2 within the Windows XP Support forums, part of the Tech Support Forum category. Hi All, I have tried several times to install XP SP2 on a laptop by using automatic (and manual) updates


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Old 01-08-2010, 10:23 AM   #1
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Hi All, I have tried several times to install XP SP2 on a laptop by using automatic (and manual) updates and by downloading the full installer from the Microsoft network site below but it gets it gets stuck while 'checking product key', there is no other error message. I am able to downloads all the files and start the install but it always reaches the product key point and doesn't go past that, I have left the computer on for up to 24 hours with no success. I scanned the computer using windows defender and didn't found any viruses.

Details are: HP Compac NC 6000 laptop
Windows XP Professional version 2002 (SP1)
Intel pentium M 1600 MHz 1.59 GHz 512 RAM

I searched the forum and confirmed the version of the Windows Installer is 3.1.4000.2435, the computer works fine (slow due to only SP 1) otherwise. Any advice would be appreciated, thank you!
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Old 01-08-2010, 10:26 AM   #2
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1) Please go into the CMD prompt.

2) Then type cd \windows\inf and make sure we are in that directory.

3) Then type ren oem*.inf oem*.old, it will go back to the prompt after giving you some error (Do not worry about it)

4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt after giving you some error (Do not worry about it)

5) Then goto start - run - type c:\windows\inf and you will see the files in the folder.

6) Then find the file by name INFCACHE.1 and take a backup of it to desktop (by copying it to desktop) and delete the INFCACHE.1 from c:\windows\inf.

7) Close all windows and reboot the computer to safe mode and start the installation of SP2 and it should go fine.
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