"Your computer is infected!" Message & Spyaxe

[bgh10788]

A pop up comes constantly in my task bar that says:
Your computer is infected!
Dangerous malware infection was detected on your PC
The system will now download and install most efficient
antimalware program to prevent data loss and your private
information theft.
Click here to protect your computer from the biggest malware
threats.

(I copied it exactly, no grammer errors on my end)

Then my hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 9:34:01 PM, on 1/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\mssearchnet.exe
C:\WINDOWS\system32\nvctrl.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\AOL\1133595674\ee\AOLSoftware.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
c:\program files\common files\aol\1133595674\ee\aim6.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
O2 - BHO: HomepageBHO - {e0103cd4-d1ce-411a-b75b-4fec072867f4} - C:\WINDOWS\system32\hp4A91.tmp
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133595674\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe



(NOTE: The computer specs in the signature aren't correct)

[warriorer1987]

I have the exact same problem....though I have no clue how to fix it.

[tetonbob]

Please download these additional files/programs. Do not run them unless instructed to do so.

smitRem.exe - extract it to it's own folder.

CleanUp!.exe - Install

Ad-aware - install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also make sure to customize the settings in Ad-aware at http://www.greyknight17.com/spyware.htm#adaware for better scan results. One updated, and custom settings in place, Close Adaware.

Ewido Security Suite

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the left hand side of the main screen click update.
• Then click on Start Update.

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customized my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

• Delete Newsgroup cache
• Delete Newsgroup Subscriptions
• Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!



* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Next, reboot your computer in SafeMode :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Run a scan with HiJackThis & place a check next to these items and select "Fix checked":

O2 - BHO: HomepageBHO - {e0103cd4-d1ce-411a-b75b-4fec072867f4} - C:\WINDOWS\system32\hp4A91.tmp


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Open Ad-aware and do a full scan. Remove all it finds.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

• "Perform action on all infections"
• .Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Next go to Control Panel click Display>Desktop>Customize Desktop>Website>Uncheck and delete if present:

• "Security Info"
• "Warning Message"
• "Security Desktop"
• "Warning Homepage"

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


REBOOT TO NORMAL MODE


Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner

1. Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Click Scan Now
3. Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Run a new scan with HJT, save the log and post it here.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


In your next post, please provide results from:

• HiJackThis log
• Online scan
• Smitfiles.txt
• Ewido's log

[bgh10788]

Logfile of HijackThis v1.99.1
Scan saved at 5:15:51 PM, on 1/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\AOL\1133595674\ee\AOLSoftware.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ewido\ewidoctrl.exe
C:\Program Files\ewido\ewidoguard.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
O2 - BHO: CM BHO - {6379A99A-9102-446C-A837-0623E1810D75} - C:\Program Files\Crystalys media\cm.dll
O3 - Toolbar: CM Band - {159C2E51-9823-11D2-8DDC-D84A1B4ACD4D} - C:\Program Files\Crystalys media\cm.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133595674\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe



Incident Status Location

Adware:adware/crystalys Not disinfected Windows Registry
Spyware:Cookie/2o7.net Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@2o7[2].txt
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@ads.pointroll[1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@tribalfusion[1].txt
Spyware:Cookie/2o7.net Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@2o7[2].txt
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@ads.pointroll[1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Evan Havlisch\Cookies\evan havlisch@tribalfusion[1].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Evan Havlisch\Desktop\Anti -ware\smitRem.exe[Process.exe]
Adware:Adware/SecurityError Not disinfected C:\HJT\backups\backup-20060104-211954-307.dll
Potentially unwanted tool:Application/Processor Not disinfected C:\Program Files\Smitrem\smitRem\Process.exe smitRem © log file
version 2.8

by noahdfear

Microsoft Windows XP [Version 5.1.2600]
The current date is: Wed 01/04/2006
The current time is: 21:21:24.51

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key not present!

checking for PSGuard.com key


PSGuard.com key not present!


checking for WinHound.com key

WinHound.com key not present!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SpyAxeFix © by noahdfear

spyaxe directory present

spyaxe uninstaller present

Starting spyaxe uninstaller

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Winhound uninstaller NOT present
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files

~~~ Program Files ~~~

Security Toolbar

~~~ Shortcuts ~~~

Online Security Guide.url
Online Security Guide.url
Security Troubleshooting.url
Security Troubleshooting.url


~~~ Favorites ~~~

Antivirus Test Online.url

~~~ system32 folder ~~~

wbeconm.dll
1024 dir
msvol.tlb
ld****.tmp
ncompat.tlb
mscornet.exe
hp***.tmp
logfiles

~~~ Icons in System32 ~~~

ts.ico
ot.ico

~~~ Windows directory ~~~

~~~ Drive root ~~~

~~~ Miscellaneous Files/folders ~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright(C) 2002-2003 Craig.Peacock@beyondlogic.org
Killing PID 800 'explorer.exe'

Starting registry repairs

Deleting files

Remaining Post-run Files

~~~ Program Files ~~~

~~~ Shortcuts ~~~

Online Security Guide.url
Online Security Guide.url

~~~ Favorites ~~~

~~~ system32 folder ~~~

~~~ Icons in System32 ~~~

~~~ Windows directory ~~~

~~~ Drive root ~~~

~~~ Miscellaneous Files/folders ~~~

~~~ Wininet.dll ~~~

CLEAN! :)


---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 10:35:50 PM, 1/4/2006
+ Report-Checksum: 6273A1BE

+ Scan result:

No infected objects found.

::Report End

[tetonbob]

All that's left is some spyware cookies. If you don't want to lose all your cookies, simply delete each of these files:

C:\Documents and Settings\Evan Havlisch\Cookies\ evan havlisch@2o7[2].txt
C:\Documents and Settings\Evan Havlisch\Cookies\ evan havlisch@ads.pointroll[1].txt
C:\Documents and Settings\Evan Havlisch\Cookies\ evan havlisch@tribalfusion[1].txt

How is your system behaving now, please?

[bgh10788]

Deleted and running fine (please ???)

[tetonbob]

If you're asking me if your PC is ok....from what I see it is. That's why I ask.

Well done. Your logs are clean. Any more issues? If not you should be good to go. We still have a few items to address.

Create a new System Restore point

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Keep my computer up to date"
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
  
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• AD-AWARE
  Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
  
• IE-SPYAD
  IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer. It can be downloaded here - MVPS Hosts file
  
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online antivirus scanners:
  
  Anti-Spyware Tutorial
  
  Here are two very good free Antivirus products which are available:
  
• Avast!
• AVG
  
  It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

If you do not have a firewall, here are 4 free ones available for personal use:

• ZoneAlarm
• Avast Antivirus/Firewall
• Tiny Personal Firewall
• OutPost Firewall

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

Please respond to this thread one more time so we can mark this thread as resolved.