Internet Explorer - Cannot find site issue

[chessypoofs]

Hi, I've attached the log for the Trend Micro, since this is too long to cut and paste..

Below is the new log from Hijackthis

Logfile of HijackThis v1.99.1
Scan saved at 1:11:33 PM, on 10/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\EAUSBKBD.EXE
C:\PROGRAM FILES\COMPAQ\ON-SCREEN DISPLAY\OSD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Default\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...LC=0409&c=1c00
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by MSN
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [DVDUpgrade] DVDUpgrd.exe /async9x
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - Global Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: DigiChat Applet - http://host6.digichat.com/DigiChat/D.../Client_IE.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/k...an_unicode.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Thanks,

[sUBs]

It appears that you mistakenly attach the same antispyware log from the first run of the Trend Micro tool.

Can I trouble you to do it again.


Thanks

[chessypoofs]

Hi,

This is the log from Trend Micro. When it finished, it said NO SPYWARE FOUND.

Started Scanning
Internet Cookies
Programs in Memory
Windows Registry
Internet URL Shortcuts
Files and Directories
Finished Scanning

Thanks,

[sUBs]

Originally Posted by chessypoofs

This is the log from Trend Micro. When it finished, it said NO SPYWARE FOUND.

Yes, that's basically what I'm expecting to see.

Your system is clean, please follow these simple steps in order to keep your computer clean and secure:

1. CLEAR & RESET SYSTEM RESTORE'S CACHE
   Go to Start >> Run - type control sysdm.cpl,,4 & press Enter
   • Tick on the checkbox - Turn off System Restore on all drives
   • Click Apply
   Turn it back 'On' by unticking the same checkbox & click OK
   
   
   
2. DISABLE THE VIEWING OF SYSTEM FILES
   From Windows Explorer, go to Tools>Folder Options> View tab.
   • Untick - Show hidden files and folder
   • Tick - Hide file extensions for known types
   • Tick - Hide protected operating system files
   Click Yes to confirm & then click OK
   
   
   
3. SECURING INTERNET EXPLORER
   From within Internet Explorer click on the Tools menu and then click on Internet Options.
   • Select the Security tab
     • Click once on the Internet icon so it becomes highlighted.
     • Select Custom Level .
       • Change 'Download signed ActiveX controls' to Prompt
       • Change 'Download unsigned ActiveX controls' to Disable
       • Change 'Initialize and script ActiveX controls not marked as safe' to Disable
       • Change 'Installation of desktop items' to Prompt
       • Change 'Launching programs and files in an IFRAME' to Prompt
       • Change 'Navigate sub-frames across different domains' to Prompt
       • When all these changes have been made, click on the OK button.
     • If it prompts you as to whether or not you want to save the settings, press the Yes button.
   • Select OK to exit the Internet Properties page.
   
   
   
4. ANTIVIRUS SOFTWARE
   It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
   
5. FIREWALL
   Without a firewall your computer is succeptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. A tutorial on Firewalls and a listing of some available ones can be found here.
   
   
   
6. Microsoft Windows Update
   Visit windowsupdate.com regularly. This will ensure your computer always has the latest security updates. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
   
7. SPYBOT - SEARCH & DESTROY
   Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
   
   
   
8. AD-AWARE
   Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here
   
   
   
9. SPYWAREBLASTER
   SpywareBlaster prevents the installation of malicious ActiveX, adware, browser hijackers, dialers, and other potentially unwanted software. Blocks spyware/tracking cookies & restricts the actions of potentially unwanted sites.
   
   Unlike other programs, SpywareBlaster does not have to remain running in the background. A tutorial on installing & using this product can be found here
   
   
   
10. IE-SPYAD
    IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here
    
    
    
11. MVPS HOST FILE
    The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer. It can be downloaded here - MVPS Hosts file

Update all these programs regularly. Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically. Here are some additional utilities that will further enhance your safety.

• Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  
  
• Weather Watcher - Free taskbar weather program that is free, malware free, and resource light.
  
  
• Firefox - Use this alternate browser. Whilst Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.
  
  
• Sun's Java - It's much more secure than Microsoft's Java Virtual Machine.
  
  
• Google Toolbar - Get the free google toolbar to help stop pop up windows.
  
  
• CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• ERUNT - A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.
  
  ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.
  
  NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.
  
  
• Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

After doing all these, your system will be optimised against future threats.

It's okay to delete the Hijack This folder in a couple weeks if everything is working okay.
Have a safe & happy computing day.

Please respond to this thread one more time so we can mark this thread as resolved.

[sUBs]

lol .. I forgot to ask if you still have that 'cannot find site issues'.

[chessypoofs]

Hi,

Thanks so much for your replies.. This really helped resolve the issue I had w/ internet explorer..


I even tried accessing web sites via dial up and was able to go to multiple sites ok w/o getting the cannot connect issue.

Again, really appreciate all your hard work. Hope this post will help others like me..