DLL errors, programs hanging, etc etc etc...

CARO · 08-13-2005, 11:47 AM

OK, I'm having a lot of problems with my computer at the mo' - any help would be appreciated!
#1 - Shutting down takes several tries (through start menu or task manager), sometimes I have to eventually kill the computer by holding the power key down
#2 - any NEW programs that I have installed - say in the last couple of months - do not generally run properly. Either nothing happens when I try to open the program (although it shows up in task manager - and then I am unable to kill the process and have to shut down and restart) or the program will start, I will be able to do like ONE thing, and then it will be not responding
#3 - Word and excel - I can input data and save in these programs, but can't change fonts or formats without it crashing.
#4 - I get "run a dll as an app" error if I try to access advanced options on desktop display properties.
The only other error I ever get is from Norton - it's missing ordinal 126 or something (sorry, haven't got that one in a while, and can't really remember).
Otherwise, I have never had problems with my computer.
I have Norton internet security, trojan-hunter, ad-aware, spybot that I update and scan on a regular basis.
Following is my log from Hijack this.... Please help me!! And please be gentle... I am not a computer techie!!!
THANX Much appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 19:24:13, on 08/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe
C:\Program Files\TrojanHunter 4.1\THGuard.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Caroline\Desktop\Computer health\Hijack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fujitsu.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.computers.us.fujitsu.com/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Caroline\Application Data\Mozilla\Profiles\default\k6let67t.slt\prefs.js)
O1 - Hosts: 161.242.218.72 blmslhrehq01
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [FJUPDNV_Chitose] C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe"
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [EOUApp] C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.computers.us.fujitsu.com/
O15 - Trusted Zone: http://download.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

dai · 08-13-2005, 12:25 PM

i have moved you to hijack forum,while you are waiting for someone to check the log,in the run box type
sfc /scannow
and press enter

CARO · 08-13-2005, 01:18 PM

Hi again,
OK, so I ran that scan (twice, actually, becuase I missed the conclusion of the first one!). It looks like everything is ok as the message box just disappeared.
I managed to fix my problem #4 above by downloading a new rundll32.exe file from the Merijn website, so that is all good.
To give you an example of the installing new program problem - I just downloaded OPera this afternoon and ran the install. Everything looks cool. I have tried to open it like 3 times, got the little hourglass and then nothing else. Once, I got a message from NIS saying that Opera was trying to access the internet.
When I look in my task manager, I have 3 incidents of opera. I am able to kill 2 of them, but not the third, so it will be hanging there until I restart my computer.
Any thoughts???
C
:-)

dai · 08-13-2005, 01:27 PM

i just d/l the latest opera and have had problems with it caused by the mail program,when it checks for mail opera crashes.i just overloaded it onto the previous version
ended up reinstalling it seperately,but i now have about 2000 bookmarks to sought out again,but it is running ok
you have to reboot after installing it
the nis message is it probably checking for mail in the background

CARO · 08-13-2005, 02:11 PM

That is good to know (about the e-mail). I was actually switching from the old Firefox/Thunderbird combo because I seem to spend most of my life compacting folders....

The other programs that I could not get to run properly on my computer were "SpeedupmyPC" from Uniblue (which took about 17 emails with their support people just to uninstall it!) and Earth.Google - which I used once - enough to get hooked - and havent been able to use since.

On the otherhand, I installed Microsoft Visio last week and can use it no problem. I just don't get it!

The scariest thing is this problem with Word & Excel. I use them ALL THE TIME for work.

Argh.

dai · 08-13-2005, 02:23 PM

they have a good support forum,it is big and you need time to look through for where someone has found the fix for a problem
i have not had any more problems since the fresh install

MicroBell · 08-14-2005, 02:19 AM

Hi and Welcome to TSF

Not much to address in your log.

Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.

Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT)

Download Hoster http://www.greyknight17.com/spy/Hoster.exe

Run hijackthis and fix the following entrys...

O1 - Hosts: 161.242.218.72 blmslhrehq01
O15 - Trusted Zone: http://download.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.com

Now open the hoster program and select "Restore Orginal Hosts File"

Reboot the PC.

Please run an online scan at http://www.pandasoftware.com/actives..._principal.htm
Select the “Autofix/Clean” option IF it’s found and save the activescan log. Then post that log in your next post along with a new hijackthis log.

*note*

Please visit this website - http://virusscan.jotti.org/
Submit these file(s) for a comprehensive scan & then post the results back here

C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe

Pretty sure it's a legit Fujitsu Driver Update file...but I need to check.

CARO · 08-14-2005, 12:31 PM

Hello again
Sorry for the delay but all this scanning and rebooting sure seems to take alot of time!!!

OK, I ran NAV, Trojan hunter, ad-aware, spybots, CWshredder and nothing fishy found.

The fujitsu file is cool. I did all the other stuff that you suggested as well.

That error that I couldn't remember started again today. It is from CCApp.exe (I believe a Norton file). The error is "Ordinal 126 cannot be located in MAPI32.dll" (sometimes the number is 129 or 81). CCApp.exe is also the program that has problems shutting down when I try to power off. Is it possible to overwrite the MAPI32.dll file with a new one??

Also, today, the computer's been pretty quick at shutting down, but gets stuck on the blue "logging off" screen, so I still eventually have to hold the power button to get it to turn off anyway....

Here is the results of the panda scan (there was no option for log, so i just copy/paste), the Hijackthis is below that one.

Panda:

Detected Disinfected
Virus 0 0
Spyware 0 0
Hacking Tools 0 0
Dialers 0 0
Security Risks 0 0
Suspicious files 0 0

Hijack this:
Logfile of HijackThis v1.99.1
Scan saved at 20:29:24, on 08/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fujitsu.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.computers.us.fujitsu.com/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Caroline\Application Data\Mozilla\Profiles\default\k6let67t.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [FJUPDNV_Chitose] C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe"
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [EOUApp] C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.computers.us.fujitsu.com/
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

THANK YOU for taking the time to help me, I do appreciate it.
:-)
Caro

MicroBell · 08-15-2005, 12:00 AM

Your log is clean. I would ask your question back in the XP forum. I would be willing to bet that Norton is a big part of the problem. Check your event viewer to see which program is causeing the errors. It could be that Norton is having trouble closeing out..when you shut down..or another program is. I would suggest reinstalling Norton to see if it corrects your issue.

If you want to overwrite that file...just make sure it's a newer version. My feeling here..though is Norton is the problem as your errors are associated with it's files. Since you also have an issue with a few other programs...try running sfc /scannow from the run box and check for any missing or corrupt windows files.

CARO · 08-15-2005, 01:18 AM

Hello again,
I had put a post on the XP forum as well and they had also suggested that Norton could be the problem...
Well, guess what? I disabled the anti-spam in Norton and....
No more errors in Word, Excel, etc.
No more errors when I try to access things like display and print and whatever.
In short, no more errors! And the frustrating thing is the anti-spam hasn't been doing anything in all this time because my email is already pretty secure and I don't get any spam!!!
I have been thinking about replacing Norton for a while, cuz it's such a behemoth... Last question is can you recommend a good anti-virus? Or can anyone???
All I need is anti-virus and firewall - I've got everything else covered.
Now I am going to celebrate!
CARO

MicroBell · 08-15-2005, 02:26 AM

Quote:

Originally Posted by CARO

Last question is can you recommend a good anti-virus? Or can anyone???
All I need is anti-virus and firewall - I've got everything else covered.
Now I am going to celebrate!
CARO

Most analyst hate norton..for the reasons you mentioned. It's a fine product...but is so invasive and extended in the operating system that it creates many issues. Anyway....here's some info for you.

Recommended Protection Programs

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

SpywareBlaster to help prevent spyware from installing in the first place.
SpywareGuard to catch and block spyware before it can execute.
IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
WinPatrol to monitor any changes that programs make to the registry.

If you do not have a firewall, here are 3 free ones available for personal use:

In light of your recent issue, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

I use AVG FREE and Zone Alarm and would recommend both as an AntiVirus/Firewall solution.

In today’s world you MUST have an Antivirus program. If you do not have an Antivirus program here are some FREE ones.

CARO · 08-15-2005, 05:58 AM

Hi again
OK, Norton is gone.
I am now
Avast
Zone Alarm
Trojan Hunter
Spy bot
Ad aware
and a couple of others recommended Xoftspy and a2, which I will try.

Thanks for all your help\
Caro
:-)

08-13-2005, 11:47 AM	#1 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	DLL errors, programs hanging, etc etc etc... OK, I'm having a lot of problems with my computer at the mo' - any help would be appreciated! #1 - Shutting down takes several tries (through start menu or task manager), sometimes I have to eventually kill the computer by holding the power key down #2 - any NEW programs that I have installed - say in the last couple of months - do not generally run properly. Either nothing happens when I try to open the program (although it shows up in task manager - and then I am unable to kill the process and have to shut down and restart) or the program will start, I will be able to do like ONE thing, and then it will be not responding #3 - Word and excel - I can input data and save in these programs, but can't change fonts or formats without it crashing. #4 - I get "run a dll as an app" error if I try to access advanced options on desktop display properties. The only other error I ever get is from Norton - it's missing ordinal 126 or something (sorry, haven't got that one in a while, and can't really remember). Otherwise, I have never had problems with my computer. I have Norton internet security, trojan-hunter, ad-aware, spybot that I update and scan on a regular basis. Following is my log from Hijack this.... Please help me!! And please be gentle... I am not a computer techie!!! THANX Much appreciated! Logfile of HijackThis v1.99.1 Scan saved at 19:24:13, on 08/13/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\System32\alg.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\System32\wdfmgr.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe C:\Program Files\Microsoft IntelliType Pro\type32.exe C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe C:\Program Files\TrojanHunter 4.1\THGuard.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe C:\Program Files\Microsoft Office\Office\OSA.EXE C:\Program Files\Messenger\msmsgs.exe C:\Documents and Settings\Caroline\Desktop\Computer health\Hijack this\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fujitsu.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.computers.us.fujitsu.com/ N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Caroline\Application Data\Mozilla\Profiles\default\k6let67t.slt\prefs.js) O1 - Hosts: 161.242.218.72 blmslhrehq01 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe" O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [FJUPDNV_Chitose] C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe" O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [EOUApp] C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O14 - IERESET.INF: START_PAGE_URL=http://www.computers.us.fujitsu.com/ O15 - Trusted Zone: http://download.windowsupdate.com O15 - Trusted Zone: http://*.windowsupdate.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

08-13-2005, 12:25 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,609 OS: win 7 32x 64x rtm	i have moved you to hijack forum,while you are waiting for someone to check the log,in the run box type sfc /scannow and press enter __________________

08-13-2005, 01:27 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,609 OS: win 7 32x 64x rtm	i just d/l the latest opera and have had problems with it caused by the mail program,when it checks for mail opera crashes.i just overloaded it onto the previous version ended up reinstalling it seperately,but i now have about 2000 bookmarks to sought out again,but it is running ok you have to reboot after installing it the nis message is it probably checking for mail in the background __________________

08-13-2005, 02:23 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,609 OS: win 7 32x 64x rtm	they have a good support forum,it is big and you need time to look through for where someone has found the fix for a problem i have not had any more problems since the fresh install __________________

08-14-2005, 02:19 AM	#7 (permalink)
MicroBell Manager Emeritus - Security Center, Expert Analyst, Moderator - Security Team; Rangemaster, TSF Academy & Supporter Join Date: Sep 2004 Location: Carmichaels, PA-USA Posts: 6,963 OS: Windows 7	Hi and Welcome to TSF Not much to address in your log. Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running. Ad-Aware® SE Personal Edition Spybot Search & Destroy CWShredder Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT) Download Hoster http://www.greyknight17.com/spy/Hoster.exe Run hijackthis and fix the following entrys... O1 - Hosts: 161.242.218.72 blmslhrehq01 O15 - Trusted Zone: http://download.windowsupdate.com O15 - Trusted Zone: http://.windowsupdate.com Now open the hoster program and select "Restore Orginal Hosts File" Reboot the PC. Please run an online scan at http://www.pandasoftware.com/actives..._principal.htm Select the “Autofix/Clean” option IF it’s found and save the activescan log. Then post that log in your next post along with a new hijackthis log. note* Please visit this website - http://virusscan.jotti.org/ Submit these file(s) for a comprehensive scan & then post the results back here C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe Pretty sure it's a legit Fujitsu Driver Update file...but I need to check. __________________ We Are The BORG Spyware KILLER and Adware Destroyer! Spyware/Adware Removal Tools Hijackthis Ad-aware SE Spybot Search&Destroy SpywareBlaster CWShredder

08-13-2005, 01:18 PM	#3 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	Hi again, OK, so I ran that scan (twice, actually, becuase I missed the conclusion of the first one!). It looks like everything is ok as the message box just disappeared. I managed to fix my problem #4 above by downloading a new rundll32.exe file from the Merijn website, so that is all good. To give you an example of the installing new program problem - I just downloaded OPera this afternoon and ran the install. Everything looks cool. I have tried to open it like 3 times, got the little hourglass and then nothing else. Once, I got a message from NIS saying that Opera was trying to access the internet. When I look in my task manager, I have 3 incidents of opera. I am able to kill 2 of them, but not the third, so it will be hanging there until I restart my computer. Any thoughts??? C :-)

08-13-2005, 02:11 PM	#5 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	That is good to know (about the e-mail). I was actually switching from the old Firefox/Thunderbird combo because I seem to spend most of my life compacting folders.... The other programs that I could not get to run properly on my computer were "SpeedupmyPC" from Uniblue (which took about 17 emails with their support people just to uninstall it!) and Earth.Google - which I used once - enough to get hooked - and havent been able to use since. On the otherhand, I installed Microsoft Visio last week and can use it no problem. I just don't get it! The scariest thing is this problem with Word & Excel. I use them ALL THE TIME for work. Argh.

08-14-2005, 12:31 PM	#8 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	Hello again Sorry for the delay but all this scanning and rebooting sure seems to take alot of time!!! OK, I ran NAV, Trojan hunter, ad-aware, spybots, CWshredder and nothing fishy found. The fujitsu file is cool. I did all the other stuff that you suggested as well. That error that I couldn't remember started again today. It is from CCApp.exe (I believe a Norton file). The error is "Ordinal 126 cannot be located in MAPI32.dll" (sometimes the number is 129 or 81). CCApp.exe is also the program that has problems shutting down when I try to power off. Is it possible to overwrite the MAPI32.dll file with a new one?? Also, today, the computer's been pretty quick at shutting down, but gets stuck on the blue "logging off" screen, so I still eventually have to hold the power button to get it to turn off anyway.... Here is the results of the panda scan (there was no option for log, so i just copy/paste), the Hijackthis is below that one. Panda: Detected Disinfected Virus 0 0 Spyware 0 0 Hacking Tools 0 0 Dialers 0 0 Security Risks 0 0 Suspicious files 0 0 Hijack this: Logfile of HijackThis v1.99.1 Scan saved at 20:29:24, on 08/14/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\System32\wdfmgr.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe C:\Program Files\Microsoft IntelliType Pro\type32.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe C:\Program Files\Opera\Opera.exe C:\Program Files\Messenger\msmsgs.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fujitsu.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.computers.us.fujitsu.com/ N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Caroline\Application Data\Mozilla\Profiles\default\k6let67t.slt\prefs.js) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe" O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [FJUPDNV_Chitose] C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe" O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [EOUApp] C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O14 - IERESET.INF: START_PAGE_URL=http://www.computers.us.fujitsu.com/ O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/actives...ree/asinst.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe THANK YOU for taking the time to help me, I do appreciate it. :-) Caro

08-15-2005, 12:00 AM	#9 (permalink)
MicroBell Manager Emeritus - Security Center, Expert Analyst, Moderator - Security Team; Rangemaster, TSF Academy & Supporter Join Date: Sep 2004 Location: Carmichaels, PA-USA Posts: 6,963 OS: Windows 7	Your log is clean. I would ask your question back in the XP forum. I would be willing to bet that Norton is a big part of the problem. Check your event viewer to see which program is causeing the errors. It could be that Norton is having trouble closeing out..when you shut down..or another program is. I would suggest reinstalling Norton to see if it corrects your issue. If you want to overwrite that file...just make sure it's a newer version. My feeling here..though is Norton is the problem as your errors are associated with it's files. Since you also have an issue with a few other programs...try running sfc /scannow from the run box and check for any missing or corrupt windows files. __________________ We Are The BORG Spyware KILLER and Adware Destroyer! Spyware/Adware Removal Tools Hijackthis Ad-aware SE Spybot Search&Destroy SpywareBlaster CWShredder

08-15-2005, 01:18 AM	#10 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	*%$#@#$$!!! Norton!!!! Hello again, I had put a post on the XP forum as well and they had also suggested that Norton could be the problem... Well, guess what? I disabled the anti-spam in Norton and.... No more errors in Word, Excel, etc. No more errors when I try to access things like display and print and whatever. In short, no more errors! And the frustrating thing is the anti-spam hasn't been doing anything in all this time because my email is already pretty secure and I don't get any spam!!! I have been thinking about replacing Norton for a while, cuz it's such a behemoth... Last question is can you recommend a good anti-virus? Or can anyone??? All I need is anti-virus and firewall - I've got everything else covered. Now I am going to celebrate! CARO

08-15-2005, 05:58 AM	#12 (permalink)
CARO Registered User Join Date: Aug 2005 Location: Europe Posts: 27 OS: XP	Hi again OK, Norton is gone. I am now Avast Zone Alarm Trojan Hunter Spy bot Ad aware and a couple of others recommended Xoftspy and a2, which I will try. Thanks for all your help\ Caro :-)