Not up to Speed - Hijackthis log

[Raffe]

Sluggish performance on my computer. When I run Ad-Aware or the Trend online scan, as it's scanning - my installed Trend PcCillin window opens with this:

Trend Micro PC-cillin Internet Security has detected a virus, spyware application, or other Internet threat, and performed the action specified.
Infected file: C:\Program Files\backup-20040506-095259-496.dll
Virus name: SPYW_CLIENTMAN.A

Can't seem to get rid of it - scans come back clean.

Anaylized log below:

Log was analyzed using KRC HijackThis Analyzer - Updated on 6/3/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 9:27:12 PM, on 7/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\vnxserv.exe
C:\WINDOWS\notepad.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?Link...04&clcid=0x409
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/pro...tor/WebAAS.cab
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: Vsclient Service (VnxService) - Unknown owner - C:\WINDOWS\system32\vnxserv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


End of KRC HijackThis Analyzer Log.
====================================================================

Thanks for your help!

[sUBs]

Start HiJackThis & go to Config>Misc.Tools>Delete a file on reboot....

• In the popup box that appears, type in C:\Program Files\backup-20040506-095259-496.dll
• Click the "Open" button.
• Click "Yes" when prompted to restart your computer now.

Other than that, your log appears clean. Do you have anymore problems?

[Raffe]

Things are running OK except my installed Trend Micro PC-cillin always finds the following in it's real time scan:

Real-time Scan
Trend Micro PC-cillin Internet Security has detected a virus, spyware application, or other Internet threat, and performed the action specified.

Infected file: C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP890\A0039075.dll
Virus name: SPYW_CLIENTMAN.A
User name: katie
Scan action result: Denied Access.

Will setting a new restore point get rid of it?

[sUBs]

Your log is clean.

Create a new System Restore point

• click Start >> Run - type SYSDM.CPL & press Enter
• select the System Restore Tab
• tick on the checkbox - "Turn off System Restore on all drives"
• click Apply
• then untick the same checkbox & click OK

Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Keep my computer up to date"
• Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

If you do not have a firewall, here are 3 free ones available for personal use:

• Sygate Personal Firewall
• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus like the one you are currently using. It is critical to have both a firewall and an anti-virus application and to keep them updated.


In light of your recent hiccup, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL

Have a safe & happy computing day.

Please respond to this thread one more time so we can mark this thread as resolved.

[Raffe]

Things are lookin' good. Thanks for your expertise!