Hotmail login fails DNS error when using IE, MSN Messenger fails no service found?

[jasonc]

thank you in advance.


Logfile of HijackThis v1.99.1
Scan saved at 19:02:27, on 29/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\keyhook.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\BTYAHO~1\Help\SMARTB~1\MotiveSB.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\BT Yahoo!\Help\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Nikita\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.udomlkwejbaqkqzmpvx.com/j...emJE3wjDY.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/APPS/IE/offline/uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iol.ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {193244C2-5DC8-947D-0358-20C5A4B97B9E} - C:\DOCUME~1\Bonitta\APPLIC~1\LIVEBA~1\windowheart.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [hole dupe file vc] C:\Documents and Settings\All Users\Application Data\Safe16holedupe\Settings Enc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\Help\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\5.bin\mwsoemon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: MyWebSearch Email Plugin.lnk = ?
O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo!\Help\bin\matcli.exe
O4 - Global Startup: Iomega Icons.lnk = C:\APPS\DEMOAOL9\AOLDemo.exe
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: Splash.lnk = C:\Program Files\Iomega\Tools_NT\SPLASH.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearc...p=ZNxuk100YYUS
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://www.telewest.co.uk/motive/fi...ivePreQual.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/temp...control024.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\Program Files\Iomega\Tools_NT\IOMEGAACCESS.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZipToA - Unknown owner - C:\WINDOWS\System32\ZipToA.exe

[jgvernonco]

Greetings, and welcome to TSF!

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).


===============

Go to www.trendmicro.com, and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) "Auto Clean".
3. Click "Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.

===============

Download, unzip to your desktop CWShredder and run it, then:

1. Click "Check For Update"

(If an update isn't available, skip to step #4.)

2. Click "Click here to Download the upate".
3. When the new version has been downloaded, click "Save".
4. Click "Fix ->"


===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

MessengerPlus! 3
MyWebSearch

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

===============

Next, we need to remove(uninstall) the 'lop' infection by going to here, then downloading and running the uninstaller(s) that relate to the application(s) your wanting to remove. The following selections are available: "Start page", "Search engine", "Accessories Toolbar".

After uninstalling any (or all) of the above, let's see if we have anything in "Scheduled Tasks":

Download, unzip and run ScheduledTasks.bat (courtesy of ddeerrff), and when notepad comes up, post the contents back to this thread.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.udomlkwejbaqkqzmpvx.com/...mJE3wjDY.htm l
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/APPS/IE/offline/uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iol.ie

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)

O2 - BHO: (no name) - {193244C2-5DC8-947D-0358-20C5A4B97B9E} - C:\DOCUME~1\Bonitta\APPLIC~1\LIVEBA~1\windowheart. exe
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)

O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\5.bin\mwsoemon.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - Startup: MyWebSearch Email Plugin.lnk = ?

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZNxuk100YYUS

O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm

O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

folders...

C:\PROGRA~1\MYWEBS~1
C:\Program Files\MessengerPlus! 3
C:\Program Files\Common Files\BOONTY Shared

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Post back a new log, and let us know how everything goes.

[jasonc]

===============

Go to www.trendmicro.com, and then:

completed no files it could not delete

===============

Download, unzip to your desktop CWShredder and run it, then:

nothing found

===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

MessengerPlus! 3
MyWebSearch

not there.

the 'lop' infection

done.

Download, unzip and run ScheduledTasks.bat

done.

Volume in drive C is HDD
Volume Serial Number is 9C15-4A97

Directory of c:\windows\tasks

29/05/2005 14:51 <DIR> .
29/05/2005 14:51 <DIR> ..
01/06/2005 14:00 272 A27FFE7091E071A0.job
01/06/2005 14:00 268 A4854F3D91E6C0D9.job
01/06/2005 14:00 282 ABE46F5B9187E42F.job
01/06/2005 14:00 300 AF7F54259184D11D.job
29/08/2002 13:00 65 desktop.ini
02/01/2005 11:17 262 Disk Cleanup.job
29/05/2005 14:51 552 Norton AntiVirus - Scan my computer - Bonitta.job
13/05/2005 20:00 466 Norton AntiVirus - Scan my computer.job
05/09/2004 13:46 258 Registration reminder 2.job
01/06/2005 14:35 6 SA.DAT
01/06/2005 11:24 366 Symantec NetDetect.job
11 File(s) 3,097 bytes
2 Dir(s) 66,233,880,576 bytes free
--
A H C:\windows\tasks\A27FFE7091E071A0.job
A H C:\windows\tasks\A4854F3D91E6C0D9.job
A H C:\windows\tasks\ABE46F5B9187E42F.job
A H C:\windows\tasks\AF7F54259184D11D.job
HR C:\windows\tasks\desktop.ini
A C:\windows\tasks\Disk Cleanup.job
A C:\windows\tasks\Norton AntiVirus - Scan my computer - Bonitta.job
A C:\windows\tasks\Norton AntiVirus - Scan my computer.job
A C:\windows\tasks\Registration reminder 2.job
A H C:\windows\tasks\SA.DAT
A C:\windows\tasks\Symantec NetDetect.job


ran hijackthis
removed the entries that where listed.


removed the folders listed.


======================================
new log
======================================

Logfile of HijackThis v1.99.1
Scan saved at 15:00:45, on 01/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\keyhook.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Nikita\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iol.ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {193244C2-5DC8-947D-0358-20C5A4B97B9E} - C:\DOCUME~1\Bonitta\APPLIC~1\LIVEBA~1\windowheart.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [hole dupe file vc] C:\Documents and Settings\All Users\Application Data\Safe16holedupe\Settings Enc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Iomega Icons.lnk = C:\APPS\DEMOAOL9\AOLDemo.exe
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: Splash.lnk = C:\Program Files\Iomega\Tools_NT\SPLASH.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearc...p=ZNxuk100YYUS
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://www.telewest.co.uk/motive/fi...ivePreQual.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/temp...control024.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\Program Files\Iomega\Tools_NT\IOMEGAACCESS.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZipToA - Unknown owner - C:\WINDOWS\System32\ZipToA.exe
==============================
==============================

thanks again for your help.

[jgvernonco]

We're almosr there...

Let's continue on with the fix...

-

Be sure to look this solution over before you begin. There are a some item(s) i'm not familar with. If you recognze any, then just omit them from this fix.

===============

Download the Backdoor Agent cleanup utility from Symantec and follow the instructions on their page.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)

O2 - BHO: (no name) - {193244C2-5DC8-947D-0358-20C5A4B97B9E} - C:\DOCUME~1\Bonitta\APPLIC~1\LIVEBA~1\windowheart. exe

O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZNxuk100YYUS


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

folders...

C:\Program Files\MessengerPlus! 3

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Post back a new log, and let us know how everything goes.

[jasonc]

Logfile of HijackThis v1.99.1
Scan saved at 23:32:29, on 03/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\keyhook.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\lexpps.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Nikita\Desktop\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.2607.0\msgr.en-us.en-gb\msntb.dll
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [hole dupe file vc] C:\Documents and Settings\All Users\Application Data\Safe16holedupe\Settings Enc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - Global Startup: Iomega Icons.lnk = C:\APPS\DEMOAOL9\AOLDemo.exe
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: Splash.lnk = C:\Program Files\Iomega\Tools_NT\SPLASH.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://www.telewest.co.uk/motive/fi...ivePreQual.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/temp...control024.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\Program Files\Iomega\Tools_NT\IOMEGAACCESS.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZipToA - Unknown owner - C:\WINDOWS\System32\ZipToA.exe

[MicroBell]

Still got some baddies running...

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Check and fix the following in HijackThis if they still exist (make sure you do not miss an entry)


O4 - HKLM\..\Run: [hole dupe file vc] C:\Documents and Settings\All Users\Application Data\Safe16holedupe\Settings Enc.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/tem...bcontrol024.cab

C:\Documents and Settings\All Users\Application Data\Safe16holedupe <--delete that folder.

Reboot and post another hijackthis log and the log from the following tool..

Please empty any Quarantine folder in your antivirus, empty your recycle bin and purge/delete all recovery items in the spybot program if you use it…BEFORE!!! running this tool.

Download this virus checker and tool from eScan Mwav.exe (Use Link 3)

1. Save it to a folder.
2. Reboot into safe mode
3. Double click the Mwav.exe file.(This is a stand alone tool and NOT just a virus checker......so it won't install anything)
4. Select all local drives, scan all files, press SCAN and when it is completed, anything found will be displayed in the lower pane.
5. In the Virus Log Information Pane (Bottom Window)
Left click and Highlight all the info in the Lower pane--- Use "CTRL C" on your Keyboard to copy all found in the lower pane and save it to a notepad file. DO NOT post the log from the “View Log” button as that log does NOT contain the info we are after.

*Note* If prompted that a Virus was found and you need to purchase the product to remove the malware, just close out the prompt and let it continue scanning.

We are not going to use this to remove anything..but to ID the bad guys.

Once you copy that to a notepad file...highlight the text and copy it here along with a new hijackthis log.

[jasonc]

Object "AltNet Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "CWS.therealsearch Spyware/Adware" found in File System! Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\ModuleUsage" refers to invalid object "C:\WINDOWS\Downloaded Program Files\btwebcontrol.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\AOL\aoltpspd.exe". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\FnYGP.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPPicIntf.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPAppIntf.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPPicInfo.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPPicEdit.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPUPF.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPSvc.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\YGPWz.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\en-UK\YGPPicEditRes.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\en-UK\YGPUPFRes.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\Common Files\aolshare\pictures\en-UK\YGPWzRes.dll". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\WINDOWS\Downloaded Program Files\btwebcontrol.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{00014C0D-B007-4448-B89B-4EC3E857961D}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{030CD4FD-3EC2-4D16-BCCA-45186B8E7497}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\WEBSER~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{09E6F477-C3C3-4636-8BFD-2DDB36147FEC}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{0AD31460-EF0E-402B-93CB-D92615A5C2E1}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\AOLCON~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{0FE9096F-7F7A-4e40-857C-E48A53440DFE}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{10F34E64-BBB2-11D6-8A17-00E029570A3E}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sa.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{11405E5B-9008-4121-B33C-7F6C5692F862}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\ADDRES~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1167C47F-01F9-4C08-8564-1D6C9BAAFB60}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Pathfinder.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{166B1BCA-3F9C-11CF-8075-444553540000}" refers to invalid object "C:\WINDOWS\system32\Macromed\Director\SwDir.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{18477169-4752-41DC-AB0F-C50EBA75641D}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPWz.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{189504B8-50D1-4AA8-B4D6-95C8F58A6414}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1B28020D-9DE7-11D4-A2D4-001083025146}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axclntbrg.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1CB749C0-81EC-484E-B82C-ADD141FC6415}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Xanthe.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{205D2DFB-BBAD-4DC4-A0BB-CDA12A1639CE}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78d5-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78df-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e0-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e1-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e2-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{2B7E6AA9-C4FA-4951-815B-4AFE39D81453}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{2BAE89B0-68EF-4fab-AFF7-1E486D93F9EB}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\ae.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{35FE0D30-27F3-4E6A-82AE-784EF9B43D83}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\Alerts.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4493EDDC-F245-479B-B256-09296B14C5B8}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\Mail.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4D5604E7-4737-40E9-819B-659922370515}" refers to invalid object "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\PlayGifo.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4E97BE17-3300-4A4F-B380-5988DD771F1F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Ares.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4EDDDDBC-3528-41AA-AA6E-237AA8092C08}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\Buddy.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5145942E-41DF-4658-B7C4-089F48E84A75}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5788DAE8-4B72-4BE6-89A0-1E6123E4CBC2}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Cerberus.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{57C368A7-F2E9-48C6-B0E2-C201751383C1}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB}" refers to invalid object "C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{605FA8C6-995D-48DC-995E-EC3C06D6CA0F}" refers to invalid object "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\PlayGifo.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{61E15DE7-D229-4eb3-A460-40DCDDA60DA7}" refers to invalid object "C:\Program Files\AOL 9.0\abui.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{63435828-E10D-42d5-8859-C94796B7C22D}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{639A19DD-1D97-4A6E-A0D1-01E04FED563F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6AD3B5BD-9A96-4ca2-9455-2034D05EB134}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{756A2CB8-EC02-4DC8-8588-296C611A5365}" refers to invalid object "C:\Program Files\Common Files\aolshare\Coach\coachdm3.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{7629C9DE-2E38-4963-A01C-02FFAC203D87}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{7C9688C3-7279-474D-ABA5-A632373D2CDB}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{80373D03-D993-11D3-A2CE-00108335731F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MIMEHook.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{823FA5B2-FD5A-4EA5-BCF9-18FCCC9884D2}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\PUBLIS~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{83D4679F-B6D7-11D2-BF36-00C04FB90A03}" refers to invalid object "C:\PROGRA~1\MESSEN~1\rtcimsp.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{84CBABC2-D3BE-4EEF-8394-121FAC215CEF}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{88E729D6-BDC1-11D1-BD2A-00C04FB9603F}" refers to invalid object "fde.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{8AB5F344-B600-11D6-8A15-00E029570A3E}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sa.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{8BBDA254-CE76-11D3-A2CE-00108335731F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MIMEHook.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{8DA5DF2C-798A-4CAB-8BB7-672C53DDDE94}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\FAVORI~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{91DA6287-52F0-4CCF-9D67-72842C9BB367}" refers to invalid object "C:\PROGRA~1\SHOCKW~1.COM\Luxor\ui\SwDRM.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{943742F6-3A40-43FF-97F4-A1750D97B200}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{98BFD494-F6AD-4794-9038-832C0654CC43}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPUPF.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{9F62797E-1249-4596-9FF7-AC6D851A542A}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A0B65408-65FF-4FDF-9CF0-3763C3CA29C4}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\IMs.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A105BD70-BF56-4D10-BC91-41C88321F47C}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A1EDC4A1-940F-48E0-8DFD-E38F1D501021}" refers to invalid object "C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A8ABE123-FAC4-41c1-ABA3-051B6F112B83}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A98ABF1C-107C-44E7-9254-2C3FF435D0C2}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{AB1D8565-40E9-4616-984D-98465687E82C}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{AD41621C-A2DD-487D-A24B-8BE40116A5A3}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{AED456C4-4866-4420-863F-35767EBED514}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B0693766-5278-4ec6-B9E1-3CE40560EF5A}" refers to invalid object "CaPlgin.ax". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B3E7BCF9-05C8-4233-BA88-37FDA4AD3147}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B4F80028-5714-4B7B-B9B1-5748B204799A}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B56A7D7D-6927-48C8-A975-17DF180C71AC}" refers to invalid object "C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B69003B3-C55E-4b48-836C-BC5946FC3B28}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B6F041A2-48B9-4d3f-A91D-90E17C505FD3}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B9F3009B-976B-41C4-A992-229DCCF3367C}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{BBBFCB14-3B21-491c-9E2A-B0F3D50F83FD}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c4-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c5-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c6-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c7-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c8-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\CDDBControl.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{C28BC286-884C-4a63-8A9C-6F7F5711034F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\NmpX\nmpx.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{CEDDF50D-9FA7-41A8-BCD0-6350D1ED2306}" refers to invalid object "C:\Program Files\Common Files\Motive\BJAXSecurityManager.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D465B936-C361-4417-9AC5-35167066F84B}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D670D0B3-05AB-4115-9F87-D983EF1AC747}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D9F99C6B-A3A6-11D4-AF64-444553546170}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{DA3C177A-D1DA-47f2-BBF0-E9710CA7253F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{DF66AFC9-C61D-404a-B535-64FBF91D420F}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E04EAE82-14AD-41CB-BF5A-45556ABB8347}" refers to invalid object "C:\Program Files\Common Files\aolshare\Coach\coachdm3.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E0CB08CE-AB3D-4779-9C77-62A439BFE6C3}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~4.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E3852604-B619-11d6-94EC-00047521F020}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\NmpXChat\nmpxchat.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E3A3B1D9-5675-43c0-BF04-37BE11939FB7}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E981D791-F499-4837-A483-5AB22F1C548F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E9DD2392-EF9B-4963-BEDF-F86C0A2B762A}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\AMH.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{EB511AE4-87FE-4EFB-91A3-428B2F2601F7}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\Media\Phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{F3206ECF-B7F9-4E61-9D15-ACC0627E2C59}" refers to invalid object "C:\PROGRA~1\AOLCOM~1\WEBSER~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{F4F30C01-A7B4-492e-943E-58A7CF2D9DD6}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MyCalendar.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{FB7199AB-79BF-11d2-8D94-0000F875C541}" refers to invalid object "C:\Program Files\Messenger\msgsc.dll". Action Taken: No Action Taken.
Entry "HKCR\Alg.AlgSetup" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken.
Entry "HKCR\Alg.AlgSetup.1" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken.
Entry "HKCR\Btmailcontrol.Relation.2" refers to invalid object "{9A23F516-0A45-0136-E9A8-173063A35477}". Action Taken: No Action Taken.
Entry "HKCR\Class" refers to invalid object "{6B97AD61-2D6E-4872-BD06-803A594AE96C}". Action Taken: No Action Taken.
Entry "HKCR\Class.1" refers to invalid object "{6B97AD61-2D6E-4872-BD06-803A594AE96C}". Action Taken: No Action Taken.
Entry "HKCR\Plenoptic.Plenoptic" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken.
Entry "HKCR\Plenoptic.Plenoptic.1" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken.
Entry "HKCR\RTCCore.RTCClient" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken.
Entry "HKCR\RTCCore.RTCClient.1" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken.
Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken.
Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr.1" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken.
File C:\WINDOWS\RESTORE.INS tagged as not-a-virus:NetTool.Win32.PsKill. No Action Taken.
File C:\WINDOWS\system32\f3PSSavr.scr tagged as "not-a-virus:AdWare.ToolBar.MyWebSearch". Action Taken: No Action Taken.







Logfile of HijackThis v1.99.1
Scan saved at 15:21:40, on 04/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Apps\RecordNow\RecordNow.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/c...o/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=374
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.2607.0\msgr.en-us.en-gb\msntb.dll
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - Global Startup: Iomega Icons.lnk = C:\APPS\DEMOAOL9\AOLDemo.exe
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: Splash.lnk = C:\Program Files\Iomega\Tools_NT\SPLASH.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://www.telewest.co.uk/motive/fi...ivePreQual.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\Program Files\Iomega\Tools_NT\IOMEGAACCESS.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZipToA - Unknown owner - C:\WINDOWS\System32\ZipToA.exe

[jgvernonco]

Hello,

Download KillBox http://www.greyknight17.com/spy/KillBox.exe. Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy and paste each of the following into KillBox (hitting the X button for each file - choose NO when it asks if you want to reboot):

C:\WINDOWS\system32\f3PSSavr.scr

Then, navigate to your System32 folder and delete C:\WINDOWS\system32\f3PSSavr.scr

REBOOT.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/

O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll (file missing)


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Post back a new log, and let us know how everything goes.

[jasonc]

Logfile of HijackThis v1.99.1
Scan saved at 17:18:10, on 05/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\keyhook.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Nikita\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.2607.0\msgr.en-us.en-gb\msntb.dll
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - Global Startup: Iomega Icons.lnk = C:\APPS\DEMOAOL9\AOLDemo.exe
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: Splash.lnk = C:\Program Files\Iomega\Tools_NT\SPLASH.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/temp...control013.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://www.telewest.co.uk/motive/fi...ivePreQual.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\Program Files\Iomega\Tools_NT\IOMEGAACCESS.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
O23 - Service: ZipToA - Unknown owner - C:\WINDOWS\System32\ZipToA.exe

[jasonc]

thank you very much for your help.

i have opted to reinstall the pc completely as i think we both have spent to much time on this so far.

thank you again for you help.