Unknown Spyware on my laptop

tinusvr · 05-17-2005, 02:10 PM

Please help me to get rid of the spyware on my laptop. Every couple of minutes or seconds I have popup windows telling me that I have spyware on my PC.

I created the HighjackThis log file with the Analyzer program. I have tried Adaware and Spybot without any success.

Thank you for your time and effort.

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 4/1/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 3:41:56 PM, on 5/17/2005
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
C:\Program Files\AccessManager\Client\AMBroker.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\IP VPN Remote Services\cvpnd.exe
C:\BOSSDE\DEClntNT.EXE
C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe
C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe
C:\WINNT\System32\RASLOGON.EXE
C:\HighJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Fabrics1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = f1aussm001.fabrics1.com:8002
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.bp.com;*.fabrics1.com;*.*.bp.com;*.*.*.bp.com;*.amoco.com;172.26.*.*;<local>
O4 - HKLM\..\Run: [IBMPMSVC] C:\WINNT\System32\ibmpmsvc.exe -helper
O4 - HKLM\..\Run: [iRAS Logon Tool Current User Settings] C:\Program Files\BP\iRAS\ACU.exe
O4 - HKLM\..\Run: [Nokia Connection Monitor] "C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe"
O4 - HKLM\..\Run: [RASLogon] %SystemRoot%\System32\RASLOGON.EXE
O4 - HKLM\..\Run: [AccessManager] C:\Program Files\AccessManager\Client\AccessMgr.exe
O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon
O4 - HKLM\..\Run: [PSoft1] C:\WINNT\system32\psoft1.exe
O4 - HKLM\..\Run: [gvdtku] c:\winnt\system32\gvdtku.exe
O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitefyy32.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\nrivvr.exe
O4 - Global Startup: Cisco Systems IP VPN Remote Services.lnk = C:\Program Files\IP VPN Remote Services\vpngui.exe
O4 - Global Startup: U.S. Robotics 802.11g Wireless Network Utility.lnk = C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O12 - Plugin for .bmp: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll
O12 - Plugin for .dmn: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O12 - Plugin for .dmo: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O12 - Plugin for .dmu: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O14 - IERESET.INF: START_PAGE_URL=http://ffbunet.fabrics1.com/
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {6BF35011-3AE5-44D3-A8BB-73ED462A0BC0} (EZUploader Control) - http://www.ezprints.com/software/ezuploader.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabrics1.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bp1.ad.bp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabrics1.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = fabrics1.com
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
O23 - Service: Access Manager Configuration Service (AMBroker) - MCI, Inc. - C:\Program Files\AccessManager\Client\AMBroker.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINNT\System32\ccsrvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\IP VPN Remote Services\cvpnd.exe
O23 - Service: CWShredder Service - InterMute, Inc. - C:\CWShreder\CWShredder.exe
O23 - Service: Visual Insight DA Plugin (DAPlugin) - MCI, Inc. - C:\Program Files\AccessManager\Client\DAPlugin.exe
O23 - Service: BOSS DiagWin Client (DEClntService) - Unknown owner - C:\BOSSDE\DEClntNT.EXE
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe
O23 - Service: Impact Server - 3C Software, Inc. - C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe
O23 - Service: SP Software Installer - Smartpipes, Inc. - C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
O23 - Service: Visual Insight Dial Analysis (sp_spi_da) - Smartpipes, Inc. - C:\Program Files\AccessManager\SMOC\spi_da.exe

End of KRC HijackThis Analyzer Log.
====================================================================

bry623 · 05-18-2005, 10:46 AM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O4 - HKLM\..\Run: [PSoft1] C:\WINNT\system32\psoft1.exe
O4 - HKLM\..\Run: [gvdtku] c:\winnt\system32\gvdtku.exe
O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitefyy32.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\nrivvr.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINNT\system32\psoft1.exe
c:\winnt\system32\gvdtku.exe
C:\winnt\system32\elitefyy32.exe
C:\WINNT\system32\nrivvr.exe

Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply.

tinusvr · 05-19-2005, 07:45 AM

Thanks for the help BRY263.

I completed all the steps you sugested and this is the log file created with Highjack This Analyzer after the cleanup.

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 4/1/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 9:35:57 AM, on 5/19/2005
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
C:\Program Files\AccessManager\Client\AMBroker.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\WINNT\System32\ccsrvc.exe
C:\Program Files\IP VPN Remote Services\cvpnd.exe
C:\Program Files\Altiris\Carbon Copy\shellker.exe
C:\BOSSDE\DEClntNT.EXE
C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe
C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe
C:\WINNT\System32\RASLOGON.EXE
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe
C:\HighJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Fabrics1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = f1aussm001.fabrics1.com:8002
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.bp.com;*.fabrics1.com;*.*.bp.com;*.*.*.bp.com;*.amoco.com;172.26.*.*;<local>
O4 - HKLM\..\Run: [IBMPMSVC] C:\WINNT\System32\ibmpmsvc.exe -helper
O4 - HKLM\..\Run: [iRAS Logon Tool Current User Settings] C:\Program Files\BP\iRAS\ACU.exe
O4 - HKLM\..\Run: [Nokia Connection Monitor] "C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe"
O4 - HKLM\..\Run: [RASLogon] %SystemRoot%\System32\RASLOGON.EXE
O4 - HKLM\..\Run: [AccessManager] C:\Program Files\AccessManager\Client\AccessMgr.exe
O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon
O4 - Global Startup: Cisco Systems IP VPN Remote Services.lnk = C:\Program Files\IP VPN Remote Services\vpngui.exe
O4 - Global Startup: U.S. Robotics 802.11g Wireless Network Utility.lnk = C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O12 - Plugin for .bmp: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll
O12 - Plugin for .dmn: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O12 - Plugin for .dmo: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O12 - Plugin for .dmu: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL
O14 - IERESET.INF: START_PAGE_URL=http://ffbunet.fabrics1.com/
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {6BF35011-3AE5-44D3-A8BB-73ED462A0BC0} (EZUploader Control) - http://www.ezprints.com/software/ezuploader.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabrics1.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bp1.ad.bp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabrics1.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = fabrics1.com
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
O23 - Service: Access Manager Configuration Service (AMBroker) - MCI, Inc. - C:\Program Files\AccessManager\Client\AMBroker.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINNT\System32\ccsrvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\IP VPN Remote Services\cvpnd.exe
O23 - Service: CWShredder Service - InterMute, Inc. - C:\CWShreder\CWShredder.exe
O23 - Service: Visual Insight DA Plugin (DAPlugin) - MCI, Inc. - C:\Program Files\AccessManager\Client\DAPlugin.exe
O23 - Service: BOSS DiagWin Client (DEClntService) - Unknown owner - C:\BOSSDE\DEClntNT.EXE
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe
O23 - Service: Impact Server - 3C Software, Inc. - C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe
O23 - Service: SP Software Installer - Smartpipes, Inc. - C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
O23 - Service: Visual Insight Dial Analysis (sp_spi_da) - Smartpipes, Inc. - C:\Program Files\AccessManager\SMOC\spi_da.exe

End of KRC HijackThis Analyzer Log.
====================================================================

bry623 · 05-19-2005, 08:28 AM

Your log is clean.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial http://www.greyknight17.com/spyware.htm#prevent and use the tools/programs provided.

tinusvr · 05-23-2005, 09:42 AM

Thanks a lot for your help. I appreciate it.

05-17-2005, 02:10 PM	#1 (permalink)
tinusvr Registered User Join Date: Apr 2005 Posts: 9 OS: NT200	Unknown Spyware on my laptop Please help me to get rid of the spyware on my laptop. Every couple of minutes or seconds I have popup windows telling me that I have spyware on my PC. I created the HighjackThis log file with the Analyzer program. I have tried Adaware and Spybot without any success. Thank you for your time and effort. ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 4/1/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 3:41:56 PM, on 5/17/2005 Platform: Windows 2000 SP3 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe C:\Program Files\AccessManager\Client\AMBroker.exe C:\Program Files\Network ICE\BlackICE\blackd.exe C:\Program Files\IP VPN Remote Services\cvpnd.exe C:\BOSSDE\DEClntNT.EXE C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe C:\Program Files\AccessManager\PMAC\sp_SWIns.exe C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe C:\WINNT\System32\RASLOGON.EXE C:\HighJackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Fabrics1 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = f1aussm001.fabrics1.com:8002 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = .bp.com;.fabrics1.com;..bp.com;...bp.com;.amoco.com;172.26..;<local> O4 - HKLM\..\Run: [IBMPMSVC] C:\WINNT\System32\ibmpmsvc.exe -helper O4 - HKLM\..\Run: [iRAS Logon Tool Current User Settings] C:\Program Files\BP\iRAS\ACU.exe O4 - HKLM\..\Run: [Nokia Connection Monitor] "C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe" O4 - HKLM\..\Run: [RASLogon] %SystemRoot%\System32\RASLOGON.EXE O4 - HKLM\..\Run: [AccessManager] C:\Program Files\AccessManager\Client\AccessMgr.exe O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon O4 - HKLM\..\Run: [PSoft1] C:\WINNT\system32\psoft1.exe O4 - HKLM\..\Run: [gvdtku] c:\winnt\system32\gvdtku.exe O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitefyy32.exe O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\nrivvr.exe O4 - Global Startup: Cisco Systems IP VPN Remote Services.lnk = C:\Program Files\IP VPN Remote Services\vpngui.exe O4 - Global Startup: U.S. Robotics 802.11g Wireless Network Utility.lnk = C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O12 - Plugin for .bmp: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll O12 - Plugin for .dmn: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O12 - Plugin for .dmo: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O12 - Plugin for .dmu: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O14 - IERESET.INF: START_PAGE_URL=http://ffbunet.fabrics1.com/ O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab O16 - DPF: {6BF35011-3AE5-44D3-A8BB-73ED462A0BC0} (EZUploader Control) - http://www.ezprints.com/software/ezuploader.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabrics1.com O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bp1.ad.bp.com O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabrics1.com O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = fabrics1.com O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe O23 - Service: Access Manager Configuration Service (AMBroker) - MCI, Inc. - C:\Program Files\AccessManager\Client\AMBroker.exe O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINNT\System32\ccsrvc.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\IP VPN Remote Services\cvpnd.exe O23 - Service: CWShredder Service - InterMute, Inc. - C:\CWShreder\CWShredder.exe O23 - Service: Visual Insight DA Plugin (DAPlugin) - MCI, Inc. - C:\Program Files\AccessManager\Client\DAPlugin.exe O23 - Service: BOSS DiagWin Client (DEClntService) - Unknown owner - C:\BOSSDE\DEClntNT.EXE O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe O23 - Service: Impact Server - 3C Software, Inc. - C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe O23 - Service: SP Software Installer - Smartpipes, Inc. - C:\Program Files\AccessManager\PMAC\sp_SWIns.exe O23 - Service: Visual Insight Dial Analysis (sp_spi_da) - Smartpipes, Inc. - C:\Program Files\AccessManager\SMOC\spi_da.exe End of KRC HijackThis Analyzer Log. ====================================================================

05-18-2005, 10:46 AM	#2 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 11,715 OS: winxp pro sp2	Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): O4 - HKLM\..\Run: [PSoft1] C:\WINNT\system32\psoft1.exe O4 - HKLM\..\Run: [gvdtku] c:\winnt\system32\gvdtku.exe O4 - HKLM\..\Run: [checkrun] C:\winnt\system32\elitefyy32.exe O4 - HKLM\..\Run: [KavSvc] C:\WINNT\system32\nrivvr.exe Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\WINNT\system32\psoft1.exe c:\winnt\system32\gvdtku.exe C:\winnt\system32\elitefyy32.exe C:\WINNT\system32\nrivvr.exe Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply. __________________ "If you aren't a liberal when you're 20, you have no heart. If you aren't a conservative when you are 50, you have no brain"

05-19-2005, 07:45 AM	#3 (permalink)
tinusvr Registered User Join Date: Apr 2005 Posts: 9 OS: NT200	Log file after fix Thanks for the help BRY263. I completed all the steps you sugested and this is the log file created with Highjack This Analyzer after the cleanup. ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 4/1/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 9:35:57 AM, on 5/19/2005 Platform: Windows 2000 SP3 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe C:\Program Files\AccessManager\Client\AMBroker.exe C:\Program Files\Network ICE\BlackICE\blackd.exe C:\WINNT\System32\ccsrvc.exe C:\Program Files\IP VPN Remote Services\cvpnd.exe C:\Program Files\Altiris\Carbon Copy\shellker.exe C:\BOSSDE\DEClntNT.EXE C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe C:\Program Files\AccessManager\PMAC\sp_SWIns.exe C:\PROGRA~1\Altiris\CARBON~1\client.exe C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe C:\WINNT\System32\RASLOGON.EXE C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe C:\HighJackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Fabrics1 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = f1aussm001.fabrics1.com:8002 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = .bp.com;.fabrics1.com;..bp.com;...bp.com;.amoco.com;172.26..;<local> O4 - HKLM\..\Run: [IBMPMSVC] C:\WINNT\System32\ibmpmsvc.exe -helper O4 - HKLM\..\Run: [iRAS Logon Tool Current User Settings] C:\Program Files\BP\iRAS\ACU.exe O4 - HKLM\..\Run: [Nokia Connection Monitor] "C:\Program Files\Common Files\Nokia\NCLTools\NclConf.exe" O4 - HKLM\..\Run: [RASLogon] %SystemRoot%\System32\RASLOGON.EXE O4 - HKLM\..\Run: [AccessManager] C:\Program Files\AccessManager\Client\AccessMgr.exe O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon O4 - Global Startup: Cisco Systems IP VPN Remote Services.lnk = C:\Program Files\IP VPN Remote Services\vpngui.exe O4 - Global Startup: U.S. Robotics 802.11g Wireless Network Utility.lnk = C:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll O12 - Plugin for .bmp: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll O12 - Plugin for .dmn: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O12 - Plugin for .dmo: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O12 - Plugin for .dmu: C:\PROGRA~1\INTERN~1\PLUGINS\NPDWSS32.DLL O14 - IERESET.INF: START_PAGE_URL=http://ffbunet.fabrics1.com/ O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab O16 - DPF: {6BF35011-3AE5-44D3-A8BB-73ED462A0BC0} (EZUploader Control) - http://www.ezprints.com/software/ezuploader.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabrics1.com O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bp1.ad.bp.com O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabrics1.com O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = fabrics1.com O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe O23 - Service: Access Manager Configuration Service (AMBroker) - MCI, Inc. - C:\Program Files\AccessManager\Client\AMBroker.exe O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINNT\System32\ccsrvc.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\IP VPN Remote Services\cvpnd.exe O23 - Service: CWShredder Service - InterMute, Inc. - C:\CWShreder\CWShredder.exe O23 - Service: Visual Insight DA Plugin (DAPlugin) - MCI, Inc. - C:\Program Files\AccessManager\Client\DAPlugin.exe O23 - Service: BOSS DiagWin Client (DEClntService) - Unknown owner - C:\BOSSDE\DEClntNT.EXE O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINNT\System32\ibmpmsvc.exe O23 - Service: Impact Server - 3C Software, Inc. - C:\Program Files\3C Software\ImpactECS\Imp3CSvr.exe O23 - Service: SP Software Installer - Smartpipes, Inc. - C:\Program Files\AccessManager\PMAC\sp_SWIns.exe O23 - Service: Visual Insight Dial Analysis (sp_spi_da) - Smartpipes, Inc. - C:\Program Files\AccessManager\SMOC\spi_da.exe End of KRC HijackThis Analyzer Log. ====================================================================

05-19-2005, 08:28 AM	#4 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 11,715 OS: winxp pro sp2	Your log is clean. To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial http://www.greyknight17.com/spyware.htm#prevent and use the tools/programs provided. __________________ "If you aren't a liberal when you're 20, you have no heart. If you aren't a conservative when you are 50, you have no brain"

05-23-2005, 09:42 AM	#5 (permalink)
tinusvr Registered User Join Date: Apr 2005 Posts: 9 OS: NT200	Log is clean Thanks a lot for your help. I appreciate it.