please help

nagem · 04-13-2005, 11:20 AM

hi,
I keep getting disconnected when on the net. Keep getting a message about problem encountered with internet explorer and something about debugging. I also have annoying pop ups from www.zipzappromos.com. The following is my logfile. Will you please help?

Logfile of HijackThis v1.98.2
Scan saved at 2:10:57 PM, on 4/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe
C:\HJT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffers...meLeftPane.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binarie...mp32_EN_XP.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binarie...lv32_EN_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EECC578-098B-4AE4-90CB-5705C60B21C2}: NameServer = 196.3.132.1 196.3.132.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{0EECC578-098B-4AE4-90CB-5705C60B21C2}: NameServer = 196.3.132.1 196.3.132.4

tetonbob · 04-13-2005, 07:36 PM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it.

Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Hotbar
ShopperReports

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffer...omeLeftPane.htm
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binari...cmp32_EN_XP.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binari...ESS_1058_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_EN_XP.cab

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\Hotbar
C:\WINDOWS\system32\jhtuhejn.exe
c:\windows\lpvgpre.exe
EGDACCESS_1058.dll<<<search for this one
C:\Program Files\ShopperReports

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

**Pancake** · 04-13-2005, 07:39 PM

Hi and Welcome
It may help you if you print out or copy this page for easy reference.. Make sure to work through the fixes in the exact order its listed..These instructions only apply to HJT v1.99.1

Please Keep your browser and all open programs closed (except firewalls and antivirus) when you are carrying out the fixes.

Download any of the required programs before attempting to start any of the fixes.

Turn off System Restore instructions (WinXP)
Rightclick My Computer | Properties | System Restore | check “Turn off System Restore”, <Apply>, <OK>. Reboot. When we have confirmed that your log file is clean, you may renable System Restore and create a new restore point.

SHOW HIDDEN FILES AND FOLDERS.
To show hidden files instructions (WinXP)
Doubleclick My Computer | Tools | Folder Options | View tab
Select Show Hidden Files and Folders
Uncheck Hide extensions for known file types
Uncheck Hide protected operating system files (Recommended)
Select Apply to All Folders | Yes | Apply | OK
------------------------------------------------------------------

Download and run Adaware,SpyBot (check for updates) for a preliminary cleanup first.Some files below may not be present after running the above programs.Full instructions below.

How to setup Ad-Aware

Download Ad-Aware
Save aawsepersonal.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/Adaware/
Doubleclick aawsepersonal.exe. Make sure to direct the program to install in the c:/program files/adaware/ directory, NOT the default directory.
Open AdAware from Start | Programs | Lavasoft | AdAware.
Select <Check for updates now>, <Proceed>
After installation, run the program and click the start button.Then click the next button. This lets ad-aware scan your computer.
After ad-aware is done running, hit the next button. Then right click the area with the listed spy ware objects.Choose the "Select all objects" option.
At this point all the boxes next to the items should be checked. Then hit the next button.
It will ask if you want to delete the selected objects. Hit the Okay button.
Now most of the spyware should have been deleted from your hard drive.

----------------------------------------------------------------------

How to setup Spybot Search & Destroy

Download SpyBot
Save spybotsd13.exe into its own directory, NOT in a TEMPorary folder or on the Desktop.
I recommend c:/program files/spybot/
Doubleclick spybotsd13.exe. Make sure to direct the program to install in the c:/program files/spybot/ directory, NOT the default directory.
Open Spybot from Start | Programs | Spybot | Spybot S&D
Select <Search for Updates>. Let it install all updates. This is very important!
Select <Immunize>
Select <Check for Problems>
Check all entries that are in RED. Only RED, NOTHING ELSE. For your records, write/print out each item that you have fixed. Date it.
Select <Fix Selected Problems>
Close Spybot//

---------------------------------------------------------------------

Files highlighted in BLACK will need to be removed from your hard drive.

Folders that have been highlighted RED will need to be uninstalled.

------------------------------------------------------------------

Please start by putting HJT in SAFE MODE. During reboot, tap the F8 key. Select Safe Mode and then run "Hijack This"
------------------------------------------------------------------

Uninstall the following programs (if they still exist) Go into HijackThis->Config->Misc.Tools->Open Uninstall manager

Hotbar
ShopperReports
-----------------------------------------------------------------

Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click End Process for each one if they are still listed.

C:\WINDOWS\system32\jhtuhejn.exe
c:\windows\lpvgpre.exe
------------------------------------------------------------------

Have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and Close HJT.

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffer...omeLeftPane.htm
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binari...cmp32_EN_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_EN_XP.cab

------------------------------------------------------------------

Open Windows Explorer and delete the following highlighted file/s (or delete the whole (Red) folder if listed).

C:\WINDOWS\system32\jhtuhejn.exe
c:\windows\lpvgpre.exe
C:\Program Files\Hotbar
C:\Program Files\ShopperReports
-------------------------------------------------------------------
Check that you have carried out all the above steps/fixes and then reboot into Normal Mode and download Cleanup This will clean out your tempory files.

When finished please post a new log......

nagem · 04-15-2005, 11:21 AM

I tried following instructions to the letter but had 2 problems: I did not know how to run KRC HijackThis Analyser in the same folder as the log file SpyBot refused to be downloaded (got an error in a foreign language).

My errors still exist: I get disconnected from the net and the zipzappromos.com keeps poping up.

My new log file:

Logfile of HijackThis v1.98.2
Scan saved at 1:58:36 PM, on 4/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0...chPageHome.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [xyhdbgk] c:\windows\system32\xyhdbgk.exe -start
O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" "+b1"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab

greyknight17 · 04-15-2005, 12:46 PM

You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it.

Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in 'y' if you agree. The 'result.txt' file will open up in Notepad. Copy the whole result.txt log and post it in the forum. You don't need to post the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3....rchPageHome.htm
O4 - HKLM\..\Run: [xyhdbgk] c:\windows\system32\xyhdbgk.exe -start
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

c:\windows\system32\xyhdbgk.exe
c:\windows\lpvgpre.exe
EGDACCESS_1058.dll

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

nagem · 04-19-2005, 04:15 AM

Though I have downloaded kRC HijackThis and saved it in the same folder as the log file nothing is happening when I run it. Have I done something wrong? I think I need to know exactly how this done i.e. saving in the same folder and running.My computer is freezing now and then. This was not happening before.

greyknight17 · 04-19-2005, 10:50 AM

Give us the regular hijackthis.log file you just saved. We will use that.

nagem · 04-19-2005, 03:31 PM

This is my log file:
Logfile of HijackThis v1.99.1
Scan saved at 6:25:48 PM, on 4/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wscntfy.exe
C:\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

greyknight17 · 04-19-2005, 04:46 PM

Your log is clean. If you disabled System Restore, make sure to enable it now.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial http://www.greyknight17.com/spyware.htm#prevent and use the tools provided.

Are there any problems now? If not, you should be set to go.

nagem · 04-19-2005, 11:02 PM

There doesn't seem to be any problems. Thanks for you patience. You all probably heard this a thousand times: you do great work.

04-13-2005, 11:20 AM	#1 (permalink)
nagem Registered User Join Date: Nov 2004 Posts: 23 OS: XP	please help hi, I keep getting disconnected when on the net. Keep getting a message about problem encountered with internet explorer and something about debugging. I also have annoying pop ups from www.zipzappromos.com. The following is my logfile. Will you please help? Logfile of HijackThis v1.98.2 Scan saved at 2:10:57 PM, on 4/13/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\wscntfy.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe C:\HJT\HijackThis.exe R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffers...meLeftPane.htm O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binarie...mp32_EN_XP.cab O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binarie...lv32_EN_XP.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{0EECC578-098B-4AE4-90CB-5705C60B21C2}: NameServer = 196.3.132.1 196.3.132.4 O17 - HKLM\System\CS1\Services\Tcpip\..\{0EECC578-098B-4AE4-90CB-5705C60B21C2}: NameServer = 196.3.132.1 196.3.132.4

04-13-2005, 07:36 PM	#2 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 32,560 OS: 2000 Pro; XP Pro; XP Home	Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it. Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version. 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit Scan and then click on Save log. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: Hotbar ShopperReports Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffer...omeLeftPane.htm O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binari...cmp32_EN_XP.cab O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binari...ESS_1058_XP.cab O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_EN_XP.cab Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\Program Files\Hotbar C:\WINDOWS\system32\jhtuhejn.exe c:\windows\lpvgpre.exe EGDACCESS_1058.dll<<<search for this one C:\Program Files\ShopperReports Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Please do not ask for help via Private Message.

04-13-2005, 07:39 PM	#3 (permalink)
Pancake Security Team (ret.) Join Date: Nov 2003 Location: Victoria.Australia Posts: 7,404 OS: XP Pro SP3	Hi and Welcome It may help you if you print out or copy this page for easy reference.. Make sure to work through the fixes in the exact order its listed..These instructions only apply to HJT v1.99.1 Please Keep your browser and all open programs closed (except firewalls and antivirus) when you are carrying out the fixes. Download any of the required programs before attempting to start any of the fixes. Turn off System Restore instructions (WinXP) Rightclick My Computer \| Properties \| System Restore \| check “Turn off System Restore”, <Apply>, <OK>. Reboot. When we have confirmed that your log file is clean, you may renable System Restore and create a new restore point. SHOW HIDDEN FILES AND FOLDERS. To show hidden files instructions (WinXP) Doubleclick My Computer \| Tools \| Folder Options \| View tab Select Show Hidden Files and Folders Uncheck Hide extensions for known file types Uncheck Hide protected operating system files (Recommended) Select Apply to All Folders \| Yes \| Apply \| OK ------------------------------------------------------------------ Download and run Adaware,SpyBot (check for updates) for a preliminary cleanup first.Some files below may not be present after running the above programs.Full instructions below. How to setup Ad-Aware Download Ad-Aware Save aawsepersonal.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/Adaware/ Doubleclick aawsepersonal.exe. Make sure to direct the program to install in the c:/program files/adaware/ directory, NOT the default directory. Open AdAware from Start \| Programs \| Lavasoft \| AdAware. Select <Check for updates now>, <Proceed> After installation, run the program and click the start button.Then click the next button. This lets ad-aware scan your computer. After ad-aware is done running, hit the next button. Then right click the area with the listed spy ware objects.Choose the "Select all objects" option. At this point all the boxes next to the items should be checked. Then hit the next button. It will ask if you want to delete the selected objects. Hit the Okay button. Now most of the spyware should have been deleted from your hard drive. ---------------------------------------------------------------------- How to setup Spybot Search & Destroy Download SpyBot Save spybotsd13.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/spybot/ Doubleclick spybotsd13.exe. Make sure to direct the program to install in the c:/program files/spybot/ directory, NOT the default directory. Open Spybot from Start \| Programs \| Spybot \| Spybot S&D Select <Search for Updates>. Let it install all updates. This is very important! Select <Immunize> Select <Check for Problems> Check all entries that are in RED. Only RED, NOTHING ELSE. For your records, write/print out each item that you have fixed. Date it. Select <Fix Selected Problems> Close Spybot// --------------------------------------------------------------------- Files highlighted in BLACK will need to be removed from your hard drive. Folders that have been highlighted RED will need to be uninstalled. ------------------------------------------------------------------ Please start by putting HJT in SAFE MODE. During reboot, tap the F8 key. Select Safe Mode and then run "Hijack This" ------------------------------------------------------------------ Uninstall the following programs (if they still exist) Go into HijackThis->Config->Misc.Tools->Open Uninstall manager Hotbar ShopperReports ----------------------------------------------------------------- Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click End Process for each one if they are still listed. C:\WINDOWS\system32\jhtuhejn.exe c:\windows\lpvgpre.exe ------------------------------------------------------------------ Have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and Close HJT. R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffer...omeLeftPane.htm O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binari...cmp32_EN_XP.cab O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_EN_XP.cab ------------------------------------------------------------------ Open Windows Explorer and delete the following highlighted file/s (or delete the whole (Red) folder if listed). C:\WINDOWS\system32\jhtuhejn.exe c:\windows\lpvgpre.exe C:\Program Files\Hotbar C:\Program Files\ShopperReports ------------------------------------------------------------------- Check that you have carried out all the above steps/fixes and then reboot into Normal Mode and download Cleanup This will clean out your tempory files. When finished please post a new log...... __________________ Eddy

04-15-2005, 11:21 AM	#4 (permalink)
nagem Registered User Join Date: Nov 2004 Posts: 23 OS: XP	problems I tried following instructions to the letter but had 2 problems: I did not know how to run KRC HijackThis Analyser in the same folder as the log file SpyBot refused to be downloaded (got an error in a foreign language). My errors still exist: I get disconnected from the net and the zipzappromos.com keeps poping up. My new log file: Logfile of HijackThis v1.98.2 Scan saved at 1:58:36 PM, on 4/15/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\HJT\HijackThis.exe R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0...chPageHome.htm O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE O4 - HKLM\..\Run: [xyhdbgk] c:\windows\system32\xyhdbgk.exe -start O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" "+b1" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab

04-15-2005, 12:46 PM	#5 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it. Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version. 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit Scan and then click on Save log. 3. Get HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in 'y' if you agree. The 'result.txt' file will open up in Notepad. Copy the whole result.txt log and post it in the forum. You don't need to post the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3....rchPageHome.htm O4 - HKLM\..\Run: [xyhdbgk] c:\windows\system32\xyhdbgk.exe -start O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: c:\windows\system32\xyhdbgk.exe c:\windows\lpvgpre.exe EGDACCESS_1058.dll Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

04-19-2005, 04:15 AM	#6 (permalink)
nagem Registered User Join Date: Nov 2004 Posts: 23 OS: XP	stuck again Though I have downloaded kRC HijackThis and saved it in the same folder as the log file nothing is happening when I run it. Have I done something wrong? I think I need to know exactly how this done i.e. saving in the same folder and running.My computer is freezing now and then. This was not happening before.

04-19-2005, 10:50 AM	#7 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	Give us the regular hijackthis.log file you just saved. We will use that. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

04-19-2005, 03:31 PM	#8 (permalink)
nagem Registered User Join Date: Nov 2004 Posts: 23 OS: XP	log file This is my log file: Logfile of HijackThis v1.99.1 Scan saved at 6:25:48 PM, on 4/19/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\wscntfy.exe C:\HijackThis.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binarie...SS_1058_XP.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

04-19-2005, 04:46 PM	#9 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,327 OS: Windows 98 & Windows XP Home/Pro My System	Your log is clean. If you disabled System Restore, make sure to enable it now. To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial http://www.greyknight17.com/spyware.htm#prevent and use the tools provided. Are there any problems now? If not, you should be set to go. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

04-19-2005, 11:02 PM	#10 (permalink)
nagem Registered User Join Date: Nov 2004 Posts: 23 OS: XP	thanks There doesn't seem to be any problems. Thanks for you patience. You all probably heard this a thousand times: you do great work.