Reboot/Shutdown Problems; IE Won't Start

GearMaven · 03-12-2005, 08:42 PM

I'm having significant problems with my Win98SE system. While I posted previously and we worked through this with minor adjustments, nothing really changed. Often my computer will not Shutdown/Restart but hangs on the Windows98 logo screen (just before it should darken to black and say "Windows is shutting down".) Also, IE often will not open on double-click and I need to right click and select Open from the drop-down menu. It then still takes a long time to open. IE keeps getting slower; new pages and links are taking longer and longer to load. I again must often open links in new windows if even double-clicking doesn't work to open in current window.

Specs= Win98SE 4.10.2722A, IE 6.0.2800.1106 with 128MB RAM using dial-up connection; up-to-date CWShredder, AdAware, Spybot, and Trend Micro PC-cillin Internet Security 2005.

Following KRC Anti-Spyware Tutorial, have run and fixed all using CWShredder (nothing found), AdAware (minor stuff), Spybot (nothing found), and no viruses found in PC-cillin. Have run HijackThis and saved log file. Ran HijackThis Analyzer and will paste result.txt below.

Could it help to reinstall IE as one step? I just don't know what to do.

Thanks for any help you can provide.

===========================================================================================================================
Log was analyzed using HijackThis Analyzer - Updated on 1/7/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 6:58:17 PM, on 03/12/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (c:\Program Files\Netscape\Users\sbcceo\prefs.js)
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\msmsgs.exe /background
O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~2\CommCtr.exe -auto
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O12 - Plugin for .asx: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npdsplay.dll
O16 - DPF: Serome Web2Phone - http://www.dialpad.com/applet/vscp.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab

End of HijackThis Analyzer Log.
===========================================================================================================================

Thanks!

Don't know why, but I just feel you should see the HijackThis log file too. (That HijackThisAnalyzer file is so short.) Sorry if not appropriate!

Logfile of HijackThis v1.99.1
Scan saved at 6:58:17 PM, on 03/12/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 99\DMHKEY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (c:\Program Files\Netscape\Users\sbcceo\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\msmsgs.exe /background
O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~2\CommCtr.exe -auto
O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 99\DMHKEY.EXE
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O12 - Plugin for .asx: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npdsplay.dll
O16 - DPF: Serome Web2Phone - http://www.dialpad.com/applet/vscp.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab

MicroBell · 03-13-2005, 08:35 PM

Your log is clean. Your problem sounds system related. Try using the SFC utility to check for missing/corrupt windows files. Since you have had this issue for awhile I think I would suggest backing up your data...and reinstalling the OS if SFC dosn't turn anything up.

Reinstalling IE might work somewhat for your browser issues...but the shutdown issue is another matter.

GearMaven · 03-14-2005, 03:33 PM

Thanks for your response. I have searched the threads and found what System File Checker stands for and how to access. I will try that and appreciate your advice. (When I saw the clean spyware runs, I was kinda worried this was going to be a system problem! Sigh!)

Appreciate your advice.

Jan

GearMaven · 04-01-2005, 12:11 PM

There were several file problems that the SFC repaired. However, after repair, I'm still having the shutdown problems with new problems appearing. Now my internet connection keeps terminating. It is not a timeout problem as related to my settings in Internet Options, as I've checked that. Also, I suddenly had influx of fault crashes.

I did, however, research this on this site and found folks said to remove the Windows Update re KB891711.exe. So I've now removed that (although since Windows Update just asked me to reinstall, I realize I should have left it on and just disabled at Startup

).

I also followed advice from another message and have http://www.aumha.org/a/refresh.htm up on another IE window to keep refreshing to see if that will keep me up. This is the longest I've been able to stay connected in 24 hours, so maybe problem is related to some kind of a timeout function.???

Additionally, I'm wondering if the Yahoo Toolbar with popup blocker and Anti-Spy could be interfering somehow. And could Trend Micro PC-cillin be "too modern" for my old Win98SE computer? Seemed to work so much better with old Norton Antivirus before its expiration.

Sorry for my confusing barrage of symptoms. Getting cut off internet every 5 minutes yesterday was so frustrating. And I just slam off the PC manually now regularly when shutdown hangs. I still will appreciate any more advice on these shutdown problems and disconnects. Thank you very much.

greyknight17 · 04-01-2005, 02:03 PM

Not sure if you tried this already, but see if the Microsoft Shutdown Supplement will fix the shutdown problem.

GearMaven · 04-05-2005, 04:11 PM

Well, I downloaded and tried that, but still have shutdown problems.

So I have the "Problems Shutting Down Windows 98 Second Edition" Windows KnowledgeBase article in front of me now and will try working through each of the suggested troubleshooting steps, although most of them sound like Greek to me. Sigh! Wish I could afford to just go out and buy a new computer! Guess I should just post in future to Win98 threads since it doesn't seem to be a HijackThisHelp type issue.

Will keep on plugging away.

Thanks for all your help so far.

Jan

03-12-2005, 08:42 PM	#1 (permalink)
GearMaven Registered User Join Date: Jan 2005 Location: San Francisco, CA; Bermuda Dunes, CA Posts: 28 OS: Win98SE, XP SP2	Reboot/Shutdown Problems; IE Won't Start I'm having significant problems with my Win98SE system. While I posted previously and we worked through this with minor adjustments, nothing really changed. Often my computer will not Shutdown/Restart but hangs on the Windows98 logo screen (just before it should darken to black and say "Windows is shutting down".) Also, IE often will not open on double-click and I need to right click and select Open from the drop-down menu. It then still takes a long time to open. IE keeps getting slower; new pages and links are taking longer and longer to load. I again must often open links in new windows if even double-clicking doesn't work to open in current window. Specs= Win98SE 4.10.2722A, IE 6.0.2800.1106 with 128MB RAM using dial-up connection; up-to-date CWShredder, AdAware, Spybot, and Trend Micro PC-cillin Internet Security 2005. Following KRC Anti-Spyware Tutorial, have run and fixed all using CWShredder (nothing found), AdAware (minor stuff), Spybot (nothing found), and no viruses found in PC-cillin. Have run HijackThis and saved log file. Ran HijackThis Analyzer and will paste result.txt below. Could it help to reinstall IE as one step? I just don't know what to do. Thanks for any help you can provide. =========================================================================================================================== Log was analyzed using HijackThis Analyzer - Updated on 1/7/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe" O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 6:58:17 PM, on 03/12/2005 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (c:\Program Files\Netscape\Users\sbcceo\prefs.js) O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe" O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\msmsgs.exe /background O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~2\CommCtr.exe -auto O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add O12 - Plugin for .asx: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npdsplay.dll O16 - DPF: Serome Web2Phone - http://www.dialpad.com/applet/vscp.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab End of HijackThis Analyzer Log. =========================================================================================================================== Thanks! Don't know why, but I just feel you should see the HijackThis log file too. (That HijackThisAnalyzer file is so short.) Sorry if not appropriate! Logfile of HijackThis v1.99.1 Scan saved at 6:58:17 PM, on 03/12/2005 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE C:\WINDOWS\TASKMON.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\WINDOWS\SYSTEM\MSTASK.EXE C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 99\DMHKEY.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\HJT\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (c:\Program Files\Netscape\Users\sbcceo\prefs.js) O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe" O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime O4 - HKLM\..\Run: [LoadQM] loadqm.exe O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\msmsgs.exe /background O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~2\CommCtr.exe -auto O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 99\DMHKEY.EXE O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O12 - Plugin for .asx: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\npdsplay.dll O16 - DPF: Serome Web2Phone - http://www.dialpad.com/applet/vscp.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab

03-13-2005, 08:35 PM	#2 (permalink)
MicroBell Manager Emeritus - Security Center, Expert Analyst, Moderator - Security Team; Rangemaster, TSF Academy & Supporter Join Date: Sep 2004 Location: Carmichaels, PA-USA Posts: 6,963 OS: Windows 7	Your log is clean. Your problem sounds system related. Try using the SFC utility to check for missing/corrupt windows files. Since you have had this issue for awhile I think I would suggest backing up your data...and reinstalling the OS if SFC dosn't turn anything up. Reinstalling IE might work somewhat for your browser issues...but the shutdown issue is another matter. __________________ We Are The BORG Spyware KILLER and Adware Destroyer! Spyware/Adware Removal Tools Hijackthis Ad-aware SE Spybot Search&Destroy SpywareBlaster CWShredder

03-14-2005, 03:33 PM	#3 (permalink)
GearMaven Registered User Join Date: Jan 2005 Location: San Francisco, CA; Bermuda Dunes, CA Posts: 28 OS: Win98SE, XP SP2	SFC Utility? Thanks for your response. I have searched the threads and found what System File Checker stands for and how to access. I will try that and appreciate your advice. (When I saw the clean spyware runs, I was kinda worried this was going to be a system problem! Sigh!) Appreciate your advice. Jan Last edited by GearMaven; 03-14-2005 at 03:43 PM.

04-01-2005, 12:11 PM	#4 (permalink)
GearMaven Registered User Join Date: Jan 2005 Location: San Francisco, CA; Bermuda Dunes, CA Posts: 28 OS: Win98SE, XP SP2	SFC Completed but now Modem Hangups There were several file problems that the SFC repaired. However, after repair, I'm still having the shutdown problems with new problems appearing. Now my internet connection keeps terminating. It is not a timeout problem as related to my settings in Internet Options, as I've checked that. Also, I suddenly had influx of fault crashes. I did, however, research this on this site and found folks said to remove the Windows Update re KB891711.exe. So I've now removed that (although since Windows Update just asked me to reinstall, I realize I should have left it on and just disabled at Startup ). I also followed advice from another message and have http://www.aumha.org/a/refresh.htm up on another IE window to keep refreshing to see if that will keep me up. This is the longest I've been able to stay connected in 24 hours, so maybe problem is related to some kind of a timeout function.??? Additionally, I'm wondering if the Yahoo Toolbar with popup blocker and Anti-Spy could be interfering somehow. And could Trend Micro PC-cillin be "too modern" for my old Win98SE computer? Seemed to work so much better with old Norton Antivirus before its expiration. Sorry for my confusing barrage of symptoms. Getting cut off internet every 5 minutes yesterday was so frustrating. And I just slam off the PC manually now regularly when shutdown hangs. I still will appreciate any more advice on these shutdown problems and disconnects. Thank you very much.

04-01-2005, 02:03 PM	#5 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,331 OS: Windows 98 & Windows XP Home/Pro My System	Not sure if you tried this already, but see if the Microsoft Shutdown Supplement will fix the shutdown problem. __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

04-05-2005, 04:11 PM	#6 (permalink)
GearMaven Registered User Join Date: Jan 2005 Location: San Francisco, CA; Bermuda Dunes, CA Posts: 28 OS: Win98SE, XP SP2	No Go; Next Thing to Try Well, I downloaded and tried that, but still have shutdown problems. So I have the "Problems Shutting Down Windows 98 Second Edition" Windows KnowledgeBase article in front of me now and will try working through each of the suggested troubleshooting steps, although most of them sound like Greek to me. Sigh! Wish I could afford to just go out and buy a new computer! Guess I should just post in future to Win98 threads since it doesn't seem to be a HijackThisHelp type issue. Will keep on plugging away. Thanks for all your help so far. Jan