Need assistance with PC freezing & Trojan virus

ShineBispa21 · 11-03-2009, 01:10 AM

To: Whoever can help me out

Sometime around the end of May 2009, AVG notified me that my computer had a Trojan virus on it. I'm not a pro at computers, but can work through a technical issue if someone walks me through it. So, I found info on removing Trojan viruses online, did what was asked...and it worked...for a few weeks. Since then, I kept getting notifications of the same Trojan and kept removing it, only to see it back within a couple of weeks....
After being aggravated with this process, I decided to ignore the Trojan (I know, not smart), since it wasn't causing any serious damage that I could see. That worked for a couple of months, but now my computer is freezing so bad that the only thing I can do to get it working again is unplugging the power cord altogether (I can't hit Esc, the mouse won't move, Ctrl-Alt-Del won't work, etc.). I attend school full-time online and my girlfriend works from home all from our computer so we would both be pretty screwed if this problem didn't get fixed...Can anyone help me get rid of this problem?

Thanks in advance for any assistance,
Christina

tetonbob · 11-03-2009, 09:19 AM

Hello and Welcome.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

11-03-2009, 01:10 AM	#1 (permalink)
ShineBispa21 Registered User Join Date: Nov 2009 Posts: 1 OS: Microsoft Windows XP Professional Version 2002	Need assistance with PC freezing & Trojan virus To: Whoever can help me out Sometime around the end of May 2009, AVG notified me that my computer had a Trojan virus on it. I'm not a pro at computers, but can work through a technical issue if someone walks me through it. So, I found info on removing Trojan viruses online, did what was asked...and it worked...for a few weeks. Since then, I kept getting notifications of the same Trojan and kept removing it, only to see it back within a couple of weeks.... After being aggravated with this process, I decided to ignore the Trojan (I know, not smart), since it wasn't causing any serious damage that I could see. That worked for a couple of months, but now my computer is freezing so bad that the only thing I can do to get it working again is unplugging the power cord altogether (I can't hit Esc, the mouse won't move, Ctrl-Alt-Del won't work, etc.). I attend school full-time online and my girlfriend works from home all from our computer so we would both be pretty screwed if this problem didn't get fixed...Can anyone help me get rid of this problem? Thanks in advance for any assistance, Christina