Cookie Problem

Crossy · 11-02-2009, 07:43 PM

Hi,

For the last few days my PC has been loosing the cookie for my ISPs homepage when re-starting or coming out of hibernation. This happens with both IE8 and Firefox. I have contacted Trend Micro support but so far none of their solutions have been effective. They have also analysed a Hijackthis log and concluded there was nothing sinister going on.

This only happens to the Optus (my ISP) cookie, but Optus are denying any problems.

I have originally posted in the XP Support forum, but one of your folks suggeted I post here.

Does anyone have any suggestions, please?

Rob.

tetonbob · 11-02-2009, 08:01 PM

Hello -

I hate to give you a runaround, but I have my doubts about a cookie issue like that being malware related. I would ask back in Windows section, or in Internet Explorer subforum.

That said, you would need to post logs as indicated in the link provided by Speedster if you want help in this section of the forum. We work from logs as well as issue description.

HijackThis is woefully inadequate for many of today's infections. We don't use it as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

tetonbob · 11-08-2009, 09:40 AM

Issue resolved here:

[SOLVED] Cookie Problem

11-02-2009, 07:43 PM	#1 (permalink)
Crossy Registered User Join Date: May 2008 Location: Central Coast NSW Australia Posts: 81 OS: XP SP3	Cookie Problem Hi, For the last few days my PC has been loosing the cookie for my ISPs homepage when re-starting or coming out of hibernation. This happens with both IE8 and Firefox. I have contacted Trend Micro support but so far none of their solutions have been effective. They have also analysed a Hijackthis log and concluded there was nothing sinister going on. This only happens to the Optus (my ISP) cookie, but Optus are denying any problems. I have originally posted in the XP Support forum, but one of your folks suggeted I post here. Does anyone have any suggestions, please? Rob.

11-08-2009, 09:40 AM	#3 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,594 OS: 2000 Pro; XP Pro; XP Home	Re: Cookie Problem Issue resolved here: [SOLVED] Cookie Problem __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009