I think I may have a virus problem

Laurens1 · 10-29-2009, 03:15 PM

Some of you may have seen the topic that I made earlier, here's what I said:

Greetings

I'm not really sure where to post this, please move if needed.

My internet connection is fine, programs such as MSN work, but when I go to either Internet Explorer it displays the 'Internet Explorer cannot display the webpage' notice on every page that I try to connect to, also displays a 'Page loading error' notice on every page that I try to visit.

The problem appeared to start when I installed an update for Firefox, and at the time I had an old version of IE which worked fine, although the updated Firefox did not display any pages, I decided to update to IE8, because the version I had installed was pretty ancient, after which IE also began to display this problem.

I have fiddled with my firewall settings, to no avail.

Incidentally I am now using an old version of MSN explorer, which works to display webpages (which is how I am managing to post this!) I am guessing it is something to do with the updates, although I'm not an expert.

---

Now it has come to my attention that my anti virus software (Norton Internet Security 2007) is no longer running, usually it has a little yellow box on the taskbar - this has now gone, and I am unable to open it, it simply says 'Unable to open this Norton product, please restart the computer.' This is making me start to think that the problem may be virus-related problem rather than something to do with updates.

Anyone have any advice about what I should do?

**amateur** · 10-30-2009, 10:55 AM

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

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link at the top of each page.

Please follow our pre-posting process outlined here:

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After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

10-29-2009, 03:15 PM	#1 (permalink)
Laurens1 Registered User Join Date: Oct 2009 Posts: 6 OS: XP	I think I may have a virus problem Some of you may have seen the topic that I made earlier, here's what I said: Greetings I'm not really sure where to post this, please move if needed. My internet connection is fine, programs such as MSN work, but when I go to either Internet Explorer it displays the 'Internet Explorer cannot display the webpage' notice on every page that I try to connect to, also displays a 'Page loading error' notice on every page that I try to visit. The problem appeared to start when I installed an update for Firefox, and at the time I had an old version of IE which worked fine, although the updated Firefox did not display any pages, I decided to update to IE8, because the version I had installed was pretty ancient, after which IE also began to display this problem. I have fiddled with my firewall settings, to no avail. Incidentally I am now using an old version of MSN explorer, which works to display webpages (which is how I am managing to post this!) I am guessing it is something to do with the updates, although I'm not an expert. --- Now it has come to my attention that my anti virus software (Norton Internet Security 2007) is no longer running, usually it has a little yellow box on the taskbar - this has now gone, and I am unable to open it, it simply says 'Unable to open this Norton product, please restart the computer.' This is making me start to think that the problem may be virus-related problem rather than something to do with updates. Anyone have any advice about what I should do?