Not able to remove a file from add/remove programs

d12eamer · 02-26-2005, 09:23 PM

Does anyone know anything about a program "TSA"? This program came with an uninstall program icon that did not work. The program in my add and/remove programs section is not able to be removed. When you click to uninstall, it comes up with "could not open INSTALL.LOG file" and places random .exe files in a temp directory. These .exe files try to connecting to a DNS server. You can delete the .exe files but

HOW DO I GET RID OF THE PROGRAM IN MY ADD AND REMOVE PROGRAMS?

i need help please,
rachel

~~Billy Brethren~~ · 02-26-2005, 11:37 PM

Here:

CTSNKY · 02-27-2005, 08:27 AM

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. The result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.

d12eamer · 03-01-2005, 03:05 PM

I went to that symantec site. the problem is, there is not register key where it said there should be one, and the uninstall doesn't work either. i'm just stuck with TSA in my add/remove programs. here's the HJT analyzer result file...

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 1:58:29 PM, on 3/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2******
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab
O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

End of KRC HijackThis Analyzer Log.
====================================================================

CTSNKY · 03-01-2005, 03:10 PM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

Let's also use a program to scan for any trojans that may exist. Download TDS-3. Learn how to use it here. Make sure to update it after you installed it. You can get the manual updates here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to System Testing on the menu and choose Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies.

d12eamer · 03-01-2005, 11:36 PM

this one if from the HijackThis Analyzer...

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 9:47:00 PM, on 3/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Common Files\Verizon Online\SFP\vzNetSvc.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2******
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab
O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

End of KRC HijackThis Analyzer Log.
====================================================================

this one is from TDS3...

21:57:52 [Init] Trojan Defence Suite v3.2.0 (UNLICENSED)
21:57:52 [Init] Started 01-03-05 21:57:52 Pacific Standard Time (UTC: 8), Internet Time @1290.19
21:57:52 [Init] Loading TDS-3 Systems ...
21:57:52 [Init] Token successfully adjusted.
21:57:52 [Init] • TDS Privileges : OK. Adjusted TDS-3 token privileges to maximum
21:57:52 [Init] • Plugins : OK. Loaded 13
21:57:52 [Init] • Exec Protection : Not Installed
21:57:52 [Init] WARNING: Your Radius.TD3 database needs to be updated!
21:57:52 [Init] Please download the latest from http://tds.diamondcs.com.au/radius.td3
21:57:52 [Init] Licensed users can use the Update facility from the TDS menu
21:57:52 [Init] Loading Radius Advanced Scanning Systems ... <R3 Engine, DCS Labs>
21:57:59 [Init] • Radius Advanced Specialist Extensions on standby for 13 trojan families
21:57:59 [Init] • Systems Initialised [48274 references - 23876 primaries/12224 traces/12174 variants/other]
21:57:59 [Init] Radius Systems loaded. <Databases updated 01-03-2005>
21:57:59 [Init] TDS-3 Ready. <Rachel@192.168.1.101, 127.0.0.1 - United States>
21:57:59 [Tip Of The Day] TDS-3 is the only anti-trojan system capable of detecting, enumerating and scanning in hidden NTFS Alternate Data Streams - you can enable this powerful capability in Scan Control.
21:57:59 [TDS] Good evening Rachel.
21:58:02 [Mutex Memory Scan] Started...
21:58:04 [Mutex Memory Scan] Finished (no trojan mutexes found).
21:58:04 [TDS-3] This is an EVALUATION demo of TDS-3. Please see the help file for help on registering.
21:58:59 [CRC32] Started - verifying 29 files ...
21:59:00 [CRC32] File doesn't exist: C:\autoexec.bat
21:59:06 [CRC32] Test finished.
21:59:51 [Memory Scan] Memory scan started, please wait a moment ...
21:59:51 [Memory Scan] Memory scan complete.
21:59:51 [Mutex Memory Scan] Started...
21:59:53 [Mutex Memory Scan] Finished (no trojan mutexes found).
21:59:53 [Trace Scan] Started...
22:00:01 [Trace Scan] Finished.
22:00:01 [ServiceScan] Scanning for services and drivers ...
22:00:07 [ServiceScan] Scanned 326 services and drivers.
22:00:07 [File Scan] Scanning in A:\ ...
22:00:08 [File Scan] Scanned 0 files: 0 alarms in 1.125 seconds (Avg 1. files/sec)
22:00:08 [File Scan] Scanning in C:\ ...
22:34:18 [File Scan] Scanned 48056 files: 8 alarms in 2049.656 seconds (Avg 24.45 files/sec)
22:34:18 [File Scan] Scanning in D:\ ...
22:34:18 [File Scan] Scanned 0 files: 8 alarms in 0.046875 seconds (Avg 1. files/sec)
22:34:18 [Scan] Finished.

the alarms...

Scan Control Dumped @ 22:35:40 01-03-05
Positive identification (DLL): Adware.MiniBug (dll)
File: c:\program files\aws\weatherbug\minibugtransporter.dll

Positive identification: TrojanDownloader.Win32.TSUpdate.g2
File: c:\program files\common files\tsa\tsl2.exe

Positive identification: TrojanDownloader.Win32.TSUpdate.g1
File: c:\program files\common files\tsa\tsp2.exe

Suspicious Filename: HTA file in suspicious location
File: c:\program files\microsoft money\system\discover.hta

Suspicious Filename: HTA file in suspicious location
File: c:\program files\microsoft money\system\lnpg.hta

Positive identification (DLL): Adware.WinAD.f (dll)
File: c:\program files\windows adservice\winadmaster.dll

Positive identification (DLL): Adware.OTXMedia (dll)
File: c:\windows\downloaded program files\otxmedia.dll

Positive identification (DLL): Riskware.Downloader.OTXloader (dll)
File: c:\windows\downloaded program files\preloader.dll

CTSNKY · 03-02-2005, 05:00 AM

Download KillBox (http://www.greyknight17.com/spy/KillBox.exe). Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy and paste each of the following into KillBox (hitting the X button for each file - choose NO when it asks if you want to reboot):

c:\program files\common files\tsa\
c:\program files\windows adservice\
c:\windows\downloaded program files\otxmedia.dll
c:\windows\downloaded program files\preloader.dll

Reboot and post a fresh HJT log, along with a report on your condition.

d12eamer · 03-02-2005, 05:23 PM

just to let you know, the HJT analyzer actually just got updated today. concering the state of my computer, the problem still persists and TSA is still in my add/remove programs and the little popup saying "Could not open INSTALL.LOG file" is still there when i try to remove it.

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 4:13:02 PM, on 3/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2******
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab
O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

End of KRC HijackThis Analyzer Log.
====================================================================

greyknight17 · 03-02-2005, 06:37 PM

We should be close now...

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Windows AdService - if still there

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey...livesurveys.asp
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab
O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab

Do you know what the following program(s) are for?

O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2******

Restart and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

How's everything running now?

d12eamer · 03-02-2005, 11:28 PM

O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2****** is actually a program that is used for one of the digital cameras my family uses. My computer does seem to be running a lot smoother than before, but TSA is still in my add/remove programs. I hope we are getting close though!

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 10:23:44 PM, on 3/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2******
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) -
O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

End of KRC HijackThis Analyzer Log.
====================================================================

CTSNKY · 03-03-2005, 04:05 PM

How to manually remove items from Add/Remove Programs:

http://support.microsoft.com/default...b;en-us;247501

=========

Your log is clean. If you disabled System Restore, make sure to enable it now.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial (http://www.greyknight17.com/spyware.htm#prevent) and use the tools provided.

Are there any problems now? If not, you should be set to go.

d12eamer · 03-03-2005, 10:39 PM

THANK YOU SO MUCH! everyone that has helped, thank you! :) Everything is clean, and the problem fixed. :)

02-26-2005, 09:23 PM	#1 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	Not able to remove a file from add/remove programs Does anyone know anything about a program "TSA"? This program came with an uninstall program icon that did not work. The program in my add and/remove programs section is not able to be removed. When you click to uninstall, it comes up with "could not open INSTALL.LOG file" and places random .exe files in a temp directory. These .exe files try to connecting to a DNS server. You can delete the .exe files but HOW DO I GET RID OF THE PROGRAM IN MY ADD AND REMOVE PROGRAMS? i need help please, rachel

02-26-2005, 11:37 PM	#2 (permalink)
~~Billy Brethren~~ Register user Join Date: Jan 2005 Posts: 350 OS: WinXP	Q & A Here: Last edited by Billy Brethren; 02-26-2005 at 11:38 PM.

02-27-2005, 08:27 AM	#3 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it. 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit Scan and then click on Save log. 3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. The result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless. __________________ GO BIG BLUE!!

03-01-2005, 03:10 PM	#5 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing) Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. Let's also use a program to scan for any trojans that may exist. Download TDS-3. Learn how to use it here. Make sure to update it after you installed it. You can get the manual updates here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to System Testing on the menu and choose Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies. __________________ GO BIG BLUE!!

03-02-2005, 05:00 AM	#7 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Download KillBox (http://www.greyknight17.com/spy/KillBox.exe). Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy and paste each of the following into KillBox (hitting the X button for each file - choose NO when it asks if you want to reboot): c:\program files\common files\tsa\ c:\program files\windows adservice\ c:\windows\downloaded program files\otxmedia.dll c:\windows\downloaded program files\preloader.dll Reboot and post a fresh HJT log, along with a report on your condition. __________________ GO BIG BLUE!!

03-01-2005, 03:05 PM	#4 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	I went to that symantec site. the problem is, there is not register key where it said there should be one, and the uninstall doesn't work either. i'm just stuck with TSA in my add/remove programs. here's the HJT analyzer result file... C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 1:58:29 PM, on 3/1/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2****** O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe End of KRC HijackThis Analyzer Log. ====================================================================

03-01-2005, 11:36 PM	#6 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	this one if from the HijackThis Analyzer... ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 9:47:00 PM, on 3/1/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe C:\Program Files\Common Files\Verizon Online\SFP\vzNetSvc.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2****** O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe End of KRC HijackThis Analyzer Log. ==================================================================== this one is from TDS3... 21:57:52 [Init] Trojan Defence Suite v3.2.0 (UNLICENSED) 21:57:52 [Init] Started 01-03-05 21:57:52 Pacific Standard Time (UTC: 8), Internet Time @1290.19 21:57:52 [Init] Loading TDS-3 Systems ... 21:57:52 [Init] Token successfully adjusted. 21:57:52 [Init] • TDS Privileges : OK. Adjusted TDS-3 token privileges to maximum 21:57:52 [Init] • Plugins : OK. Loaded 13 21:57:52 [Init] • Exec Protection : Not Installed 21:57:52 [Init] WARNING: Your Radius.TD3 database needs to be updated! 21:57:52 [Init] Please download the latest from http://tds.diamondcs.com.au/radius.td3 21:57:52 [Init] Licensed users can use the Update facility from the TDS menu 21:57:52 [Init] Loading Radius Advanced Scanning Systems ... <R3 Engine, DCS Labs> 21:57:59 [Init] • Radius Advanced Specialist Extensions on standby for 13 trojan families 21:57:59 [Init] • Systems Initialised [48274 references - 23876 primaries/12224 traces/12174 variants/other] 21:57:59 [Init] Radius Systems loaded. <Databases updated 01-03-2005> 21:57:59 [Init] TDS-3 Ready. <Rachel@192.168.1.101, 127.0.0.1 - United States> 21:57:59 [Tip Of The Day] TDS-3 is the only anti-trojan system capable of detecting, enumerating and scanning in hidden NTFS Alternate Data Streams - you can enable this powerful capability in Scan Control. 21:57:59 [TDS] Good evening Rachel. 21:58:02 [Mutex Memory Scan] Started... 21:58:04 [Mutex Memory Scan] Finished (no trojan mutexes found). 21:58:04 [TDS-3] This is an EVALUATION demo of TDS-3. Please see the help file for help on registering. 21:58:59 [CRC32] Started - verifying 29 files ... 21:59:00 [CRC32] File doesn't exist: C:\autoexec.bat 21:59:06 [CRC32] Test finished. 21:59:51 [Memory Scan] Memory scan started, please wait a moment ... 21:59:51 [Memory Scan] Memory scan complete. 21:59:51 [Mutex Memory Scan] Started... 21:59:53 [Mutex Memory Scan] Finished (no trojan mutexes found). 21:59:53 [Trace Scan] Started... 22:00:01 [Trace Scan] Finished. 22:00:01 [ServiceScan] Scanning for services and drivers ... 22:00:07 [ServiceScan] Scanned 326 services and drivers. 22:00:07 [File Scan] Scanning in A:\ ... 22:00:08 [File Scan] Scanned 0 files: 0 alarms in 1.125 seconds (Avg 1. files/sec) 22:00:08 [File Scan] Scanning in C:\ ... 22:34:18 [File Scan] Scanned 48056 files: 8 alarms in 2049.656 seconds (Avg 24.45 files/sec) 22:34:18 [File Scan] Scanning in D:\ ... 22:34:18 [File Scan] Scanned 0 files: 8 alarms in 0.046875 seconds (Avg 1. files/sec) 22:34:18 [Scan] Finished. the alarms... Scan Control Dumped @ 22:35:40 01-03-05 Positive identification (DLL): Adware.MiniBug (dll) File: c:\program files\aws\weatherbug\minibugtransporter.dll Positive identification: TrojanDownloader.Win32.TSUpdate.g2 File: c:\program files\common files\tsa\tsl2.exe Positive identification: TrojanDownloader.Win32.TSUpdate.g1 File: c:\program files\common files\tsa\tsp2.exe Suspicious Filename: HTA file in suspicious location File: c:\program files\microsoft money\system\discover.hta Suspicious Filename: HTA file in suspicious location File: c:\program files\microsoft money\system\lnpg.hta Positive identification (DLL): Adware.WinAD.f (dll) File: c:\program files\windows adservice\winadmaster.dll Positive identification (DLL): Adware.OTXMedia (dll) File: c:\windows\downloaded program files\otxmedia.dll Positive identification (DLL): Riskware.Downloader.OTXloader (dll) File: c:\windows\downloaded program files\preloader.dll

03-02-2005, 05:23 PM	#8 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	just to let you know, the HJT analyzer actually just got updated today. concering the state of my computer, the problem still persists and TSA is still in my add/remove programs and the little popup saying "Could not open INSTALL.LOG file" is still there when i try to remove it. ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 4:13:02 PM, on 3/2/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey_...ivesurveys.asp R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online O1 - Hosts: 64.91.255.87 www.dcsresearch.com O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2****** O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe End of KRC HijackThis Analyzer Log. ====================================================================

03-02-2005, 06:37 PM	#9 (permalink)
greyknight17 Analyst, Security Team Join Date: Jul 2004 Location: New York Posts: 14,331 OS: Windows 98 & Windows XP Home/Pro My System	We should be close now... Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: Windows AdService - if still there Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gozingsurveys.com/survey...livesurveys.asp O1 - Hosts: 64.91.255.87 www.dcsresearch.com O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) - http://inboxdollars.skilljam.com/ssp/SSP.cab Do you know what the following program(s) are for? O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2**** Restart and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt** log. Just post the contents of the result.txt file in the forum. How's everything running now? __________________ Please do NOT PM me. Post whatever questions you may have in the forum and we will take a look at it when we get to it. If you have waited for more than 3 days, you may then and ONLY then PM me for assistance. I will take a look at it. Adaware :: CWShredder :: HijackThis :: Panda ActiveScan :: Spybot S&D Anti-Spyware Tutorial :: Spyware Prevention Tools

03-02-2005, 11:28 PM	#10 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2**** is actually a program that is used for one of the digital cameras my family uses. My computer does seem to be running a lot smoother than before, but TSA is still in my add/remove programs. I hope we are getting close though! ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05 Get updates at http://www.greyknight17.com/download.htm#programs Security Programs Detected C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 10:23:44 PM, on 3/2/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=s...7.NH3&N=PL&O=I R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [zzzCamInSuiteIII] D:\SETUP.EXE 2**** O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://jobs.spb.ca.gov/Codebase/FormCtl.cab O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://jobs.spb.ca.gov/codebase/plsspeller.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) - O16 - DPF: {EF2FB80F-0975-408E-A871-B00CC863478A} (FormFlow Soft Font Installer) - http://jobs.spb.ca.gov/codebase/fontinstaller.cab O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe End of KRC HijackThis Analyzer Log. ====================================================================

03-03-2005, 04:05 PM	#11 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	How to manually remove items from Add/Remove Programs: http://support.microsoft.com/default...b;en-us;247501 ========= Your log is clean. If you disabled System Restore, make sure to enable it now. To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial (http://www.greyknight17.com/spyware.htm#prevent) and use the tools provided. Are there any problems now? If not, you should be set to go. __________________ GO BIG BLUE!!

03-03-2005, 10:39 PM	#12 (permalink)
d12eamer Registered User Join Date: Feb 2005 Posts: 6 OS: WinXP	THANK YOU SO MUCH! everyone that has helped, thank you! :) Everything is clean, and the problem fixed. :)