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Old 08-15-2009, 12:43 PM   #1 (permalink)
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Urgent - need help removing wisdstr/msword98 trojan

I have a Dell laptop with XP SP3 on it. Yesterday, Avast AV started catching trojans in temp files.

The virus appears to be called msword98.exe? A file called wisdstr.exe appears to be involved?

Avast cannot remove this. It just keeps propagating to other locations. I have even tried rebooting directly in a scan with Avast. It detects and deletes the infected files, but then they just pop up again somewhere else.

HELP!!! How do I get rid of this thing?

On a side note, I have also deleted all temp files. There were a few that couldn't be removed that look suspicious. Says their in use by another application. Are there any free programs out there that will allow you to show what application(s) are accessing a given file?
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Old 08-17-2009, 09:53 AM   #2 (permalink)
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Re: Urgent - need help removing wisdstr/msword98 trojan

Hello and Welcome.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:
Having problems with spyware and pop-ups? First Steps
link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.
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