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#1 (permalink) |
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Registered User
Join Date: Aug 2009
Posts: 8
OS: xp
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I cannot enter gmail
Basically while I was away some malware infected my computer. My girlfriend was unable to enter gmail.com and there were various popups advertising 'Windows Security Suite'.
Using Malwarebytes I was able to get rid of the Malware and am 100% sure that my computer is not infected anymore - pop ups have disappeared etc etc. However I am still unable to enter gmail.com. Initially it was both google.com and gmail but now its only gmail. I can access anything on the net bar gmail. I ran a diagnostic log and it came up with the following - Last diagnostic run time: 07/13/09 22:52:58 HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info HTTP: Successfully connected to www.microsoft.com. info FTP (Passive): Successfully connected to ftp.microsoft.com. info HTTPS: Successfully connected to www.microsoft.com. DNS Client Diagnostic DNS - Not a home user scenario info Using Web Proxy: no info Resolving name ok for (www.microsoft.com): yes No DNS servers DNS failure Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info Could not get proxy settings via the Automatic Proxy Configuration mechanism info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.2 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... action Successfully renewed the current IP address info This computer has the following default gateway entry(ies): 192.168.1.254 info This computer has the following IP address(es): 192.168.1.2 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 207.46.19.190 was successfully reached info The Internet host www.microsoft.com was successfully reached info The default gateway is OK IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.1.2 Wireless Diagnostic Wireless - Service disabled Wireless - User SSID Wireless - First time setup Wireless - Radio off Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR WinSock Diagnostic WinSock status info IrDA protocol is not found in Winsock catalog. info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=VIA Compatable Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN info Ethernet connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved info FTP (Active): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved error Could not make an HTTP connection. error Could not make an HTTPS connection. The last bit seems to be the problem but I dont have a clue how to fix it. I have tried firefox but its the exact same problem in that I can access everything except for gmail.com. I also got the following diagnostic. Im pretty sure it is a firewall issue but dont have a clue how to fix it. I should say that my laptop is working perfectly off the same modem. Last diagnostic run time: 08/14/09 19:48:14 Network Adapter Diagnostic Network location detection info Using home Internet connection info Redirecting user to support call HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset info HTTP: Successfully connected to www.microsoft.com. info HTTPS: Successfully connected to www.microsoft.com. error Could not make an FTP connection. ANy help would be greatly appreciated. Its been mentioned to me about COmbofix but are there risks? |
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#2 (permalink) | |
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Manager, Security Center, TSF Academy; Analyst, Security Team
Join Date: Jan 2005
Location: Transylvania County, North Carolina, USA
Posts: 35,591
OS: 2000 Pro; XP Pro; XP Home
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Re: I cannot enter gmail
Hello -
As was mentioned in your other topic, we require different logs to begin an analysis. You were given a link to the instructions. We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a Quote:
--------------------------------------------------------------------------------------------- Please follow our pre-posting process outlined here: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply. Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.
__________________
Practice Safe Surfing Because what you don't know, CAN hurt you. Microsoft MVP - Consumer Security 2009
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