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Resolved HJT Threads Resolved spyware and popup issues.

 
 
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Old 08-15-2009, 04:43 AM   #1 (permalink)
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Join Date: Aug 2009
Posts: 8
OS: xp


I cannot enter gmail

Basically while I was away some malware infected my computer. My girlfriend was unable to enter gmail.com and there were various popups advertising 'Windows Security Suite'.
Using Malwarebytes I was able to get rid of the Malware and am 100% sure that my computer is not infected anymore - pop ups have disappeared etc etc. However I am still unable to enter gmail.com. Initially it was both google.com and gmail but now its only gmail. I can access anything on the net bar gmail. I ran a diagnostic log and it came up with the following -

Last diagnostic run time: 07/13/09 22:52:58 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.254
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.254
info This computer has the following IP address(es): 192.168.1.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.190 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.2



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info IrDA protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=VIA Compatable Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

The last bit seems to be the problem but I dont have a clue how to fix it.
I have tried firefox but its the exact same problem in that I can access everything except for gmail.com.

I also got the following diagnostic. Im pretty sure it is a firewall issue but dont have a clue how to fix it. I should say that my laptop is working perfectly off the same modem.

Last diagnostic run time: 08/14/09 19:48:14 Network Adapter Diagnostic
Network location detection

info Using home Internet connection
info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
error Could not make an FTP connection.

ANy help would be greatly appreciated. Its been mentioned to me about COmbofix but are there risks?
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Old 08-16-2009, 02:55 PM   #2 (permalink)
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Location: Transylvania County, North Carolina, USA
Posts: 35,591
OS: 2000 Pro; XP Pro; XP Home


Re: I cannot enter gmail

Hello -

As was mentioned in your other topic, we require different logs to begin an analysis. You were given a link to the instructions.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:
Having problems with spyware and pop-ups? First Steps
link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.
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