ISTsvc, and another log file with help needed

Guitarchitect · 02-22-2005, 05:06 PM

I use Mozilla mainly for browsing, but it doesn't seemed to have scanned it... i have had no problems with my browser, though, it's mainly that one stupid little program....

Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.98.2
Scan saved at 7:16:19 PM, on 22/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\yftty.exe
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\WINDOWS\system32\SmtpAgent.exe
C:\Program Files\ISTsvc\istsvc.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://connect.carleton.ca/cp/home/loginf
O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll
O4 - HKLM\..\Run: [AsusUtl] C:\WINDOWS\System32\AsusUtl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [d9SqxmPZw] C:\WINDOWS\yftty.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart
O4 - Global Startup: Color Calibration.lnk = C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe
O4 - Global Startup: NaturalColorLoad.lnk = C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab

End of KRC HijackThis Analyzer Log.

CTSNKY · 02-22-2005, 05:35 PM

This may/may not go easily.

Do you know what the following program(s) are for? If not, I would recommend deletion for it.

C:\WINDOWS\system32\SmtpAgent.exe

===================

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\WINDOWS\yftty.exe
C:\Program Files\ISTsvc\istsvc.exe

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

ISTsvc

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O4 - HKLM\..\Run: [d9SqxmPZw] C:\WINDOWS\yftty.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\yftty.exe
C:\Program Files\ISTsvc\

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

Guitarchitect · 02-22-2005, 06:11 PM

Thanks a bunch for the help - the program you mention, i imagine, is part of the system monitor tools (there's smtpAgent.exe and smtpagentservice.exe, the latter of which is in my ASUS directory)

Here is the new log:

Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.98.2
Scan saved at 8:08:42 PM, on 22/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
C:\Program Files\Asus\ASUS System Monitoring Agent\SmtpAgentService.exe
C:\WINDOWS\system32\SmtpAgent.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://connect.carleton.ca/cp/home/loginf
O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll
O4 - HKLM\..\Run: [AsusUtl] C:\WINDOWS\System32\AsusUtl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart
O4 - Global Startup: Color Calibration.lnk = C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe
O4 - Global Startup: NaturalColorLoad.lnk = C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab

End of KRC HijackThis Analyzer Log.

CTSNKY · 02-22-2005, 06:15 PM

Good enough for me.......

Your log is clean. If you disabled System Restore, make sure to enable it now.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial (http://www.greyknight17.com/spyware.htm#prevent) and use the tools provided.

Are there any problems now? If not, you should be set to go.

Guitarchitect · 02-22-2005, 06:45 PM

nope, all seems to be well, thanks a bunch!

02-22-2005, 05:06 PM	#1 (permalink)
Guitarchitect Registered User Join Date: Feb 2005 Posts: 5 OS: Windows XP Pro	ISTsvc, and another log file with help needed (updated) I use Mozilla mainly for browsing, but it doesn't seemed to have scanned it... i have had no problems with my browser, though, it's mainly that one stupid little program.... Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe" ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.98.2 Scan saved at 7:16:19 PM, on 22/02/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\yftty.exe C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe C:\WINDOWS\system32\SmtpAgent.exe C:\Program Files\ISTsvc\istsvc.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://connect.carleton.ca/cp/home/loginf O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll O4 - HKLM\..\Run: [AsusUtl] C:\WINDOWS\System32\AsusUtl.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O4 - HKLM\..\Run: [d9SqxmPZw] C:\WINDOWS\yftty.exe O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart O4 - Global Startup: Color Calibration.lnk = C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe O4 - Global Startup: NaturalColorLoad.lnk = C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab End of KRC HijackThis Analyzer Log. Last edited by Guitarchitect; 02-22-2005 at 05:24 PM. Reason: for new log

02-22-2005, 05:35 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	This may/may not go easily. Do you know what the following program(s) are for? If not, I would recommend deletion for it. C:\WINDOWS\system32\SmtpAgent.exe =================== Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\WINDOWS\yftty.exe C:\Program Files\ISTsvc\istsvc.exe Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: ISTsvc Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): O4 - HKLM\..\Run: [d9SqxmPZw] C:\WINDOWS\yftty.exe O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\WINDOWS\yftty.exe C:\Program Files\ISTsvc\ Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. __________________ GO BIG BLUE!!

02-22-2005, 06:15 PM	#4 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Good enough for me....... Your log is clean. If you disabled System Restore, make sure to enable it now. To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial (http://www.greyknight17.com/spyware.htm#prevent) and use the tools provided. Are there any problems now? If not, you should be set to go. __________________ GO BIG BLUE!!

02-22-2005, 06:11 PM	#3 (permalink)
Guitarchitect Registered User Join Date: Feb 2005 Posts: 5 OS: Windows XP Pro	Thanks a bunch for the help - the program you mention, i imagine, is part of the system monitor tools (there's smtpAgent.exe and smtpagentservice.exe, the latter of which is in my ASUS directory) Here is the new log: Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.98.2 Scan saved at 8:08:42 PM, on 22/02/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe C:\Program Files\Asus\ASUS System Monitoring Agent\SmtpAgentService.exe C:\WINDOWS\system32\SmtpAgent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://connect.carleton.ca/cp/home/loginf O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll O4 - HKLM\..\Run: [AsusUtl] C:\WINDOWS\System32\AsusUtl.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart O4 - Global Startup: Color Calibration.lnk = C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe O4 - Global Startup: NaturalColorLoad.lnk = C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab End of KRC HijackThis Analyzer Log.

02-22-2005, 06:45 PM	#5 (permalink)
Guitarchitect Registered User Join Date: Feb 2005 Posts: 5 OS: Windows XP Pro	nope, all seems to be well, thanks a bunch!