IE will not start reliably.

[gin_jammer]

In late May 2009, received from MS an update from IE 7 to IE 8. After installing update, IE opened slowly and not always on first try; it would often freeze, have to be ended with Task Manager, and then be re-started. The second try was usually successful, and once open, IE ran normally. The system began a gradual slowdown, IE starting more slowly each time. Also, after clicking a URL, there was often no response.

After posting these symptoms on the IE Forum, I was led through a series of troubleshooting steps, and then got instructions to post on this Forum.

Here are the results I got by following your instructions:


DDS (Ver_09-06-26.01) - NTFSx86
Run by ECG at 11:14:25.27 on Thu 07/09/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.750.265 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\CBTWlanSrv.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
c:\program files\linksys\wpc54gv3\wpc54gv3.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\D4\D4.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\Real Player\RealPlay.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\ECG\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toast.net/start/
uDefault_Page_URL = hxxp://www.toast.net/start/
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real player\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: ZoneAlarm Spy Blocker Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Encarta &Researcher: {9455301c-cf6b-11d3-a266-00c04f689c50} - c:\program files\common files\microsoft shared\reference 2001\EROProj.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [TPNF] c:\program files\toshiba\touchpad\TPTray.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [Dimension4] c:\program files\d4\D4.exe
mRun: [CeEPOWER] c:\program files\toshiba\power management\CePMTray.exe
mRun: [CeEKEY] c:\program files\toshiba\e-key\CeEKey.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ezShieldProtector for Px] c:\windows\system32\ezSP_Px.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
dRunOnce: [IETI] c:\program files\skype\phone\ieplugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: &Define - c:\program files\common files\microsoft shared\reference 2001\a\ERS_DEF.HTM
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
IE: Look Up in &Encyclopedia - c:\program files\common files\microsoft shared\reference 2001\a\ERS_ENC.HTM
IE: {2FDEF853-0759-11D4-A92E-006097DBED37} - c:\program files\common files\microsoft shared\reference 2001\a\ERS_ENC.HTM
IE: {5DA9DE80-097A-11D4-A92E-006097DBED37} - c:\program files\common files\microsoft shared\reference 2001\a\ERS_DEF.HTM
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {9455301C-CF6B-11D3-A266-00C04F689C50} - {9455301C-CF6B-11D3-A266-00C04F689C50} - c:\program files\common files\microsoft shared\reference 2001\EROProj.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: turbotax.com
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {3BA494B1-D507-4C11-9BDA-D47E1A65DFCF} - hxxps://vpn-limited.harris.com/llclient/IVE/winxp/,DanaInfo=confidence.harris.com,CT=java+AXXPEE.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1140166887470
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} - hxxp://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner37500.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - hxxp://www.apc.es/webcam/AxisCamControl.cab
DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} - hxxp://acs.pandasoftware.com/activescan/as5free/asinst.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\pkmcdo.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: msencarta - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - c:\program files\common files\microsoft shared\reference 2001\MSREF.DLL
Handler: msero - {B0D92A71-886B-453B-A649-1B91F93801E7} - c:\program files\common files\microsoft shared\reference 2001\msero.dll
Handler: msref - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - c:\program files\common files\microsoft shared\reference 2001\MSREF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-31 327688]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-8-31 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-29 108552]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-2-28 353680]
R2 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-2-28 464264]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-7-4 298776]
R2 CBTWlanSrv;CBT Wlan Service;c:\windows\CBTWlanSrv.exe [2008-5-14 106496]
R2 HPFECP16;HPFECP16;c:\windows\system32\drivers\HPFecp16.sys [1998-7-1 52800]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 CBPSp50;CBPSp50 NDIS Protocol Driver;c:\windows\system32\drivers\CBPSp50.sys [2008-5-14 27072]
R3 WPC54Gv3;Linksys Wireless Notebook Adapter WPC54Gv3 Driver;c:\windows\system32\drivers\WPC54Gv3.SYS [2008-5-14 610816]
S2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
S2 mrtRate;mrtRate; [x]
S3 CBPMp50;CBPMp50 NDIS Protocol Driver;c:\windows\system32\drivers\cbpmp50.sys --> c:\windows\system32\drivers\CBPMp50.sys [?]
S3 wlags48b;Wireless LAN PCCard Driver;c:\windows\system32\drivers\wlags48b.sys [2003-1-13 156672]

=============== Created Last 30 ================

2009-06-18 18:15 116,224 ac------ c:\windows\system32\dllcache\xrxwiadr.dll
2009-06-18 18:15 23,040 ac------ c:\windows\system32\dllcache\xrxwbtmp.dll
2009-06-18 18:15 27,648 ac------ c:\windows\system32\dllcache\xrxftplt.exe
2009-06-18 18:15 18,944 ac------ c:\windows\system32\dllcache\xrxscnui.dll
2009-06-18 18:15 4,608 ac------ c:\windows\system32\dllcache\xrxflnch.exe
2009-06-18 18:15 99,865 ac------ c:\windows\system32\dllcache\xlog.exe
2009-06-18 18:15 28,288 ac------ c:\windows\system32\dllcache\xjis.nls
2009-06-18 18:15 16,970 ac------ c:\windows\system32\dllcache\xem336n5.sys
2009-06-18 18:15 19,455 ac------ c:\windows\system32\dllcache\wvchntxx.sys
2009-06-18 18:15 12,063 ac------ c:\windows\system32\dllcache\wsiintxx.sys
2009-06-18 18:15 8,192 ac------ c:\windows\system32\dllcache\wshirda.dll
2009-06-18 18:14 8,832 ac------ c:\windows\system32\dllcache\wmiacpi.sys
2009-06-18 18:14 34,890 ac------ c:\windows\system32\dllcache\wlandrv2.sys
2009-06-18 18:14 771,581 ac------ c:\windows\system32\dllcache\winacisa.sys
2009-06-18 18:14 53,760 ac------ c:\windows\system32\dllcache\wiamsmud.dll
2009-06-18 18:14 87,040 ac------ c:\windows\system32\dllcache\wiafbdrv.dll
2009-06-18 18:14 41,600 ac------ c:\windows\system32\dllcache\weitekp9.dll
2009-06-18 18:14 31,232 ac------ c:\windows\system32\dllcache\weitekp9.sys
2009-06-18 18:14 701,386 ac------ c:\windows\system32\dllcache\wdhaalba.sys
2009-06-18 18:14 23,615 ac------ c:\windows\system32\dllcache\wch7xxnt.sys
2009-06-18 18:14 31,744 ac------ c:\windows\system32\dllcache\wceusbsh.sys
2009-06-18 18:14 35,871 ac------ c:\windows\system32\dllcache\wbfirdma.sys
2009-06-18 18:12 241,664 ac------ c:\windows\system32\dllcache\tosdvd02.sys
2009-06-18 18:11 31,744 ac------ c:\windows\system32\dllcache\smb6w.dll
2009-06-18 18:10 9,216 ac------ c:\windows\system32\dllcache\rsmgrstr.dll
2009-06-18 18:09 169,984 ac------ c:\windows\system32\dllcache\pcx500.sys
2009-06-18 18:08 229,439 ac------ c:\windows\system32\dllcache\multibox.dll
2009-06-18 18:07 235,648 ac------ c:\windows\system32\dllcache\mgaud.dll
2009-06-18 18:06 26,624 ac------ c:\windows\system32\dllcache\irstusb.sys
2009-06-18 18:05 8,576 ac------ c:\windows\system32\dllcache\i2omgmt.sys
2009-06-18 18:04 24,618 ac------ c:\windows\system32\dllcache\fa410nd5.sys
2009-06-18 18:03 91,305 ac------ c:\windows\system32\dllcache\dimaint.sys
2009-06-18 18:02 9,728 ac------ c:\windows\system32\dllcache\change.exe
2009-06-18 18:01 342,336 ac------ c:\windows\system32\dllcache\banshee.dll
2009-06-18 18:00 762,780 ac------ c:\windows\system32\dllcache\3cwmcru.sys
2009-06-18 18:00 53,376 ac------ c:\windows\system32\dllcache\1394bus.sys
2009-06-18 18:00 11,264 ac------ c:\windows\system32\dllcache\1394vdbg.sys
2009-06-18 18:00 66,048 ac------ c:\windows\system32\dllcache\s3legacy.dll
2009-06-18 17:22 <DIR> --d----- c:\windows\ShellNew
2009-06-11 10:30 <DIR> --d----- c:\program files\ESET

==================== Find3M ====================

2009-07-04 15:57 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-07-04 15:57 327,688 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-04 15:57 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-06-18 15:35 5,058 a------- c:\windows\help\hhcolreg.dat
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-29 00:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-29 00:55 78,336 a------- c:\windows\system32\ieencode.dll
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-03-28 15:37 39,368 a------- c:\docume~1\ecg\applic~1\GDIPFONTCACHEV1.DAT
2008-05-22 10:37 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008052220080523\index.dat

============= FINISH: 11:15:46.28 ===============

[gin_jammer]

"BUMP, please"

[tetonbob]

Hi -

I don't see anything in those logs to suggest malware is the cause of the issues. I suspect a conflict between AVG, ZoneAlarm, and IE. I noticed they had you try Safe Mode with Networking, but you were unable to connect to the internet due to wireless connection. Can you use a hardwire connection for this troubleshooting step? Most machines, even those with wireless, have an ethernet port as well. It would help isolate the security software as a possible cause of the IE issue.

I see in your other thread you ran Eset online scan, it found and removed one item. I'd like to see that log, it should still be here:

C:\Program Files\Eset\Eset Online Scanner\log.txt

Also, we can run one more tool to see if anything is found.

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to the following:
  
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Save it to your desktop. Malwarebytes' Anti-Malware may require a reboot to complete removals. After a reboot, if required, post that saved log in your next reply.

[gin_jammer]

I'll go back and read what I was instructed to do and try a hard-wired Internet connection. Will let you know what I observe.

Meanwhile, here's the Eset log.txt file:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=6
# IEXPLORE.EXE=7.00.6000.16850 (vista_gdr.090423-0018)
# OnlineScanner.ocx=1.0.0.5863
# api_version=3.0.2
# EOSSerial=1d6650b34664d54da2340895b916e0ac
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-06-11 05:08:25
# local_time=2009-06-11 01:08:25 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1026 21 83 100 51931904775000
# scanned=92735
# found=1
# cleaned=1
# scan_time=9096
C:\Documents and Settings\ECG\Application Data\Sun\Java\Deployment\cache\6.0\38\295aa0e6-168b2e29 multiple threats (deleted - quarantined) 00000000000000000000000000000000

[tetonbob]

Ok, what Eset found is not terribly unusual, an item in Java's cache, which was deleted.

I'd still like to see results from a scan with Malwarebytes' Antimalware, when you get to it.


That does bring me to one other thing I noticed from your logs..

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
• Scroll down to where it says "Java SE Runtime Environment (JRE) - JRE 6 Update 14 -"
• Click the "Download" button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6u14 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name.
  
  
  Java(TM) 6 Update 2
  Java(TM) 6 Update 3
  Java(TM) 6 Update 5
  Java(TM) 6 Update 7
  Java(TM) SE Development Kit 6
  Java(TM) SE Runtime Environment 6
  
  
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

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[tetonbob]

Since this issue appears to be resolved, this topic will now be archived. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

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