Toshiba tablet M400 virus- what to do?

km74 · 07-08-2009, 12:22 PM

My Toshiba tablet seems to be infected with viruses, and I have no idea what to do about it. I don't know many computer terms, so I apologize in advance for my lack of knowledge... I also hope I posted this in the right section.
Here is what is happening:

I got the "blue screen of death" about two days ago, and when I turned my computer back on I noticed on the desktop there was an icon for "System Security 2009" which had not been there before. I clicked on it and it opened, and started scanning my computer. Then it said I have 38 viruses, and then it went to a page where I can buy software to protect my computer- I read in another article that this is probably a scan. Is that true?

My normal security- Symantic Antivirus- also opened and said I have viruses. Then internet explorer opened up multiple windows, and after that I turned the computer off. Once I turned the computer back on, the new "System Security 2009" opened again, and so did my Symantic Antivirus. The internet explorer windows didn't open though. I restarted my computer a couple more times and got the blue screen of death one more time. Now I have my computer on and the System Security is up, but not Symantic Antivirus. Also, on the toolbar (I think that's what it's called), I have multiple tablet computer icons, and there is a System Security icon above which messages keep popping up which say: "WARNING! Application can not be executed. The file "(name keeps changing... but right now it's 00THotkey.exe) is infected. Please activate your antivirus software."
I have been trying to active Symantic but now it won't open...

I read somewhere else about disabling system restore, or something along those lines, but I don't know what that means... will this wipe my computer of all my files?

I know that I may have to end up taking my computer to a professional, but I would really like to try to fix this myself first... thank you so much to anyone who is willing to help out!

**amateur** · 07-09-2009, 05:44 AM

Hello and welcome to TSF.

Yes, you posted in the correct place but a proper set of logs are required before anyone can assist you with the removal of malware.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Quote:

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

07-08-2009, 12:22 PM	#1 (permalink)
km74 Registered User Join Date: Jul 2009 Posts: 1 OS: xp	Toshiba tablet M400 virus- what to do? My Toshiba tablet seems to be infected with viruses, and I have no idea what to do about it. I don't know many computer terms, so I apologize in advance for my lack of knowledge... I also hope I posted this in the right section. Here is what is happening: I got the "blue screen of death" about two days ago, and when I turned my computer back on I noticed on the desktop there was an icon for "System Security 2009" which had not been there before. I clicked on it and it opened, and started scanning my computer. Then it said I have 38 viruses, and then it went to a page where I can buy software to protect my computer- I read in another article that this is probably a scan. Is that true? My normal security- Symantic Antivirus- also opened and said I have viruses. Then internet explorer opened up multiple windows, and after that I turned the computer off. Once I turned the computer back on, the new "System Security 2009" opened again, and so did my Symantic Antivirus. The internet explorer windows didn't open though. I restarted my computer a couple more times and got the blue screen of death one more time. Now I have my computer on and the System Security is up, but not Symantic Antivirus. Also, on the toolbar (I think that's what it's called), I have multiple tablet computer icons, and there is a System Security icon above which messages keep popping up which say: "WARNING! Application can not be executed. The file "(name keeps changing... but right now it's 00THotkey.exe) is infected. Please activate your antivirus software." I have been trying to active Symantic but now it won't open... I read somewhere else about disabling system restore, or something along those lines, but I don't know what that means... will this wipe my computer of all my files? I know that I may have to end up taking my computer to a professional, but I would really like to try to fix this myself first... thank you so much to anyone who is willing to help out!