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Registered User
Join Date: Jun 2009
Posts: 4
OS: Win XP
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Multiple iexplore.exe - Unable to log into websites
Hi
Recently i have encountered a problem when trying to log into websites that require username and password, the page just seems to reload and ask me for my details again. I know i am logged in as after returning to a website it will say 'session timed out'. There are upto 3 iexplore.exe processes running in task manager at anyone time (when connected to the internet) along with maybe upto 8 or 9 svchost.exe processes too. 2 of the iexplore.exe processes are only using 350Kb. I can browse the internet fine and don't encounter any strange pop ups or re-directs. I have run multiple AV and Anti-Malware programmes and only ever found remnants of the koobface worm of which malwarebytes removed. I did run a free scan with Spyware Doctor which found registry files Zlob.Trojan. There seems to be no obvious or visible problem that i can see but would obviously appreciate any help in resolving the issue. Many Thanks in advance DDS Log as follows:- DDS (Ver_09-06-26.01) - NTFSx86 Run by Sheryl at 19:44:20.46 on 29/06/2009 Internet Explorer: 7.0.5730.13 Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1015.336 [GMT 1:00] AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF} AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF} FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch C:\WINDOWS\system32\svchost -k rpcss C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\svchost.exe -k LocalService C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\svchost.exe -k bthsvcs C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\ZoneLabs\isafe.exe C:\WINDOWS\system32\VTTimer.exe C:\WINDOWS\vsnpstd.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Lexmark 2300 Series\lxcgmon.exe C:\Program Files\Lexmark 2300 Series\ezprint.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Winamp\winampa.exe C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Program Files\iolo\System Mechanic Professional 7\SMSystemAnalyzer.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe C:\Program Files\TalkTalk\bin\sprtsvc.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Windows Media Player\WMPNetwk.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\lxcgcoms.exe C:\WINDOWS\System32\alg.exe C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Sheryl\Desktop\Spyware Utils\dds.pif C:\WINDOWS\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uStart Page = hxxp://www.mytalktalk.co.uk mSearch Bar = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html uInternet Settings,ProxyServer = http=127.0.0.1:9090 uInternet Settings,ProxyOverride = *.local uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s mSearchAssistant = hxxp://www.google.com/ie uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll uURLSearchHooks: H - No File BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll BHO: 1 (0x1) - No File BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File TB: {BC4FFE41-DE9F-46FA-B455-AAD49B9F9938} - No File uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe uRun: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\RegistryBooster.exe /S uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [SMSystemAnalyzer] "c:\program files\iolo\system mechanic professional 7\SMSystemAnalyzer.exe" uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~3.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; YPC 3.2.0; SIMBAR={68DE6F97-3B51-459B-A88F-AA3873A3BDAB}; .NET CLR 1.1.4322; .NET CLR 2.0.50727)" -"http://www.miniclip.com/games/skyboard/en/" mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16 mRun: [VTTrayp] VTtrayp.exe mRun: [VTTimer] VTTimer.exe mRun: [snpstd] c:\windows\vsnpstd.exe mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe" mRun: [HDAudDeck] c:\program files\viaudioi\hdadeck\HDeck.exe 1 mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe" mRun: [AGRSMMSG] AGRSMMSG.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [TalkTalk] "c:\program files\talktalk\bin\sprtcmd.exe" /P TalkTalk mRun: [Zone Labs Client] "c:\program files\zone labs\zonealarm\zlclient.exe" mRun: [WinampAgent] "c:\program files\winamp\winampa.exe" mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [RTHDCPL] RTHDCPL.EXE mRun: [Alcmtr] ALCMTR.EXE mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng1.exe IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000 IE: Open in new background tab - c:\program files\windows live toolbar\components\en-gb\msntabres.dll.mui/229?1e727690eefd402d81b471bf6e26609c IE: Open in new foreground tab - c:\program files\windows live toolbar\components\en-gb\msntabres.dll.mui/230?1e727690eefd402d81b471bf6e26609c IE: Open with WordPerfect - c:\program files\wordperfect office x3\programs\WPLauncher.hta IE: {C2A80015-C447-4dc4-82DD-AED83D6ED57E} - c:\microgaming\poker\ladbrokesmpp\MPPoker.exe IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} - hxxp://preview.licenseacquisition.org/69/1055309096.96838/PiratePoppers.1.0.0.32.cab DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1161258127281 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1161258242125 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} - hxxp://skyonline.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} - hxxps://register3.valueactive.com/mpp_236/webolr/OCX/FlashAX.cab DPF: {EA516A52-D223-47AF-80B3-DCDDEFD34BD0} - hxxp://download.fra.real.com/dmgr/HelixDownloadManager.cab Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll Notify: avgrsstarter - avgrsstx.dll Notify: igfxcui - igfxdev.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\sheryl\applic~1\mozilla\firefox\profiles\wvbv005x.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.mytalktalk.co.uk FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll FF - plugin: c:\program files\real\rnpsdmgr\npdmanager.dll ============= SERVICES / DRIVERS =============== R0 xfilt;VIA SATA IDE Hot-plug Driver;c:\windows\system32\drivers\xfilt.sys [2006-10-12 11264] R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-6-22 327688] R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-6-22 27784] R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-6-22 108552] R1 VET-FILT;VET File System Filter;c:\windows\system32\drivers\vet-filt.sys [2009-3-5 21605] R1 VET-REC;VET File System Recognizer;c:\windows\system32\drivers\vet-rec.sys [2009-3-5 15668] R1 VETFDDNT;VET Floppy Boot Sector Monitor;c:\windows\system32\drivers\vetfddnt.sys [2009-3-5 114856] R1 VETMONNT;VET File and Macro Monitor;c:\windows\system32\drivers\vetmonnt.sys [2009-3-5 896472] R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-3-5 280344] R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-6-22 298776] R2 CAISafe;CA ISafe;c:\windows\system32\zonelabs\isafe.exe [2009-3-5 184320] R2 sprtsvc_TalkTalk;SupportSoft Sprocket Service (TalkTalk);c:\program files\talktalk\bin\sprtsvc.exe [2007-10-12 202016] R2 tgsrvc_TalkTalk;SupportSoft Repair Service (TalkTalk);c:\program files\common files\supportsoft\bin\tgsrvc.exe [2007-8-2 148768] R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?] ============== File Associations =============== JSEFile=NOTEPAD.EXE %1 regfile=NOTEPAD.EXE %1 scrfile=NOTEPAD.EXE %1 VBEFile=NOTEPAD.EXE %1 VBSFile=NOTEPAD.EXE %1 =============== Created Last 30 ================ 2009-06-25 20:41 406 a------- c:\windows\system32\ioloBootDefrag.cfg 2009-06-25 20:38 696,320 a------- c:\windows\system32\libeay32.dll 2009-06-25 20:38 155,648 a------- c:\windows\system32\ssleay32.dll 2009-06-25 20:38 9,341 a------- c:\windows\system32\drivers\filedisk.sys 2009-06-25 20:37 41,472 a------- c:\windows\system32\iolobtdfg.exe 2009-06-25 20:37 25,264 a------- c:\windows\system32\smrgdf.exe 2009-06-25 20:37 422,504 a------- c:\windows\system32\Incinerator.dll 2009-06-25 20:37 <DIR> --d----- c:\program files\iolo 2009-06-25 20:35 <DIR> --d----- c:\docume~1\sheryl\applic~1\iolo 2009-06-25 20:35 <DIR> --d----- c:\docume~1\alluse~1\applic~1\iolo 2009-06-22 22:34 <DIR> --dsh--- c:\documents and settings\sheryl\IECompatCache 2009-06-22 22:33 <DIR> --dsh--- c:\documents and settings\sheryl\PrivacIE 2009-06-22 22:15 <DIR> --dsh--- c:\documents and settings\sheryl\IETldCache 2009-06-22 22:05 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll 2009-06-22 22:05 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll 2009-06-22 22:05 <DIR> --d----- c:\windows\ie8updates 2009-06-22 22:04 102,912 -c------ c:\windows\system32\dllcache\iecompat.dll 2009-06-22 22:02 <DIR> -cd-h--- c:\windows\ie8 2009-06-22 20:55 327,688 a------- c:\windows\system32\drivers\avgldx86.sys 2009-06-22 20:55 11,952 a------- c:\windows\system32\avgrsstx.dll 2009-06-22 20:55 <DIR> --d----- c:\windows\system32\drivers\Avg 2009-06-22 20:55 108,552 a------- c:\windows\system32\drivers\avgtdix.sys 2009-06-22 19:57 28,160 ac------ c:\windows\system32\dllcache\irmon.dll 2009-06-22 19:57 8,192 ac------ c:\windows\system32\dllcache\wshirda.dll 2009-06-22 19:57 28,160 a------- c:\windows\system32\irmon.dll 2009-06-22 19:57 8,192 a------- c:\windows\system32\wshirda.dll 2009-06-22 19:56 151,552 ac------ c:\windows\system32\dllcache\irftp.exe 2009-06-22 19:56 151,552 a------- c:\windows\system32\irftp.exe 2009-06-22 19:52 <DIR> --d----- c:\windows\system32\wbem\Repository 2009-06-22 19:37 454 a------- c:\windows\system32\.crusader 2009-06-22 19:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Hitman Pro 2009-06-21 13:22 <DIR> --d----- C:\$AVG8.VAULT$ 2009-06-13 12:38 11,952 a------- c:\windows\system32\avgrsstx(2).dll 2009-06-13 12:38 <DIR> --d----- c:\windows\system32\drivers\Avg(2) 2009-06-13 12:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar 2009-06-13 12:38 <DIR> --d----- c:\program files\AVG 2009-06-13 12:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8 2009-06-13 12:28 <DIR> --d----- c:\docume~1\sheryl\applic~1\AVG8 ==================== Find3M ==================== 2009-05-29 19:28 1,353,016 a------- c:\windows\system32\vete.dll 2009-05-29 19:27 896,472 a------- c:\windows\system32\drivers\vetmonnt.sys 2009-05-29 19:27 114,856 a------- c:\windows\system32\drivers\vetfddnt.sys 2009-05-13 06:15 915,456 a------- c:\windows\system32\wininet.dll 2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll 2009-04-18 21:38 4,212 ----h--- c:\windows\system32\zllictbl.dat 2009-04-17 13:26 1,847,168 a------- c:\windows\system32\win32k.sys 2009-04-15 15:51 585,216 a------- c:\windows\system32\rpcrt4.dll 2009-02-19 18:28 220,692 a------- c:\program files\CM2008_4-1-3-2_.zip 2008-12-30 18:22 68,756,776 a------- c:\program files\iTunesSetup.exe 2008-12-08 22:47 16,168,344 a------- c:\program files\jre-6u11-windows-i586-p.exe 2008-11-22 17:26 15,083,520 a------- c:\program files\spybotsd160.exe 2008-11-15 17:37 4,865,408 a------- c:\program files\Silverlight.2.0.exe 2007-10-14 23:31 29,736 a------- c:\docume~1\sheryl\applic~1\GDIPFONTCACHEV1.DAT 2007-01-14 10:29 848 a--sh--- c:\windows\system32\KGyGaAvL.sys ============= FINISH: 19:49:09.39 =============== |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 26,900
OS: WinXP and Vista
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Re: Multiple iexplore.exe - Unable to log into websites
Hello Phylster29,
You currently have 2 Anti Virus programs installed. I realize you likely installed another AV in an attempt to clean your system, but it is never a good idea to have more than 1 AV installed at a given time. More than 1 Anti Virus will cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel. After you've done that, it would be prudent to run an online scan to search for remnants of the infection you said was already removed. It can take some time, so please be patient and allow it to run it's full course: Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html 1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review:
3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.
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#4 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 4
OS: Win XP
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Re: Multiple iexplore.exe - Unable to log into websites
Hi
I uninstalled Zonealarm and then proceeded to carry out the online scan. The scan came back clean and i am also now able to log into websites again. There is however still 2 instances of iexplore.exe running when opening IE. Do you see any sign of infection from the logs i have already posted? Thanks |
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#5 (permalink) |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 26,900
OS: WinXP and Vista
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Re: Multiple iexplore.exe - Unable to log into websites
No, I see no malware in your logs. You do have Windows Internet Explorer 8 installed, although I'm not sure why it's showing as IE7 in your dds.txt.
More than 1 iexplore.exe is normal for IE8. Please see these links for more info: What's New in Internet Explorer 8 IE 8 and Reliability |
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#6 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 4
OS: Win XP
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Re: Multiple iexplore.exe - Unable to log into websites
Should i uninstall any remnants of IE7 or would you advise to actually revert back to IE7?
to have 2 x iexplore.exe running while only one IE window open is normal? I shall take your word for it and thank you for your help and information. Grately appreciated. Thank You |
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#7 (permalink) |
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Assistant Manager, TSF Academy; Moderator/Analyst Security Team
Join Date: Jan 2005
Location: Ohio
Posts: 26,900
OS: WinXP and Vista
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Re: Multiple iexplore.exe - Unable to log into websites
No, do not uninstall any portions of IE7. As explained in my previous post, more than 1 instance of iexplore.exe in the running processes is normal and expected.
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