Vista PC Connected to Internet, Browswer will not load sites...help!

[justincredible]

Hi, and thank you for having me.

I have an Acer Aspire5520-5033 with Vista, unknown service pack. All of a sudden IE will not load websites even though it says the internet is connected. I am able to send files to this computer through windows messenger for the purposes of file transfers.

I have no idea what is wrong except that I suspect my browser has been hijacked. Please note that I sent Firefox to this computer and installed it, but it would also not connect.

Sorry, I may need to be talked through some simple steps.

[amateur]

Hello and welcome to TSF.

I am able to send files to this computer through windows messenger for the purposes of file transfers.

Use that method to transfer the tools needed for the required logs.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.