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#1 (permalink) |
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Registered User
Join Date: Feb 2009
Posts: 7
OS: XP
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Problems with Unistall
Hello. My computer is slow at the moment and I think it has something to do with Roxio Media Manager / BlackBerry Desktop Manager. Tonight I tried to install Blackberry Desktop Manager 4.7 (with Roxio Media Manager) and not only does the program not work, but now my computer is running very slow.
After install, Software Manager (by MacroVision) showed up on my program list and a window keeps appearing with something that has to do with Roxio Media Manager. I'd like to have both BlackBerry Desktop Manager removed from my computer and all Roxio components. I haven't been able to remove the deskstop manager via the control panel because it stalls out and I don't see a Roxio Program or Software Manager program on the program list (within Add/Remove Software). PEALSE HELP!!!! and thank you for your help and time in advance. Attached below are DDS, Attach, and GMER --tavarum DDS (Ver_09-03-16.01) - NTFSx86 Run by Tista at 1:39:38.73 on Wed 04/29/2009 Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_13 Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.342 [GMT -4:00] AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) ============== Running Processes =============== C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\rundll32.exe C:\Program Files\Apoint\Apoint.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe C:\Program Files\DAEMON TOOLS\daemon.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Apoint\Apntex.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe svchost.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe svchost.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Diskeeper Professional Premier\DkService.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\DOCUME~1\Tista\LOCALS~1\Temp\Temporary Directory 1 for GMER Rootkit Scanner.zip\gmer.exe C:\WINDOWS\system32\MsiExec.exe C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\1050\INTEL3~1\IDriver.exe C:\Documents and Settings\Tista\Local Settings\Temporary Internet Files\Content.IE5\RF8ZHI7N\dds[1].scr ============== Pseudo HJT Report =============== uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uInternet Settings,ProxyServer = http=localhost:7070 uInternet Settings,ProxyOverride = *.local uSearchURL,(Default) = hxxp://www.google.com/keyword/%s BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\acrobat\AdobeUpdateManager.exe" AcPro7_0_7 -reboot 1 uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent mRun: [Apoint] c:\program files\apoint\Apoint.exe mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe" mRun: [vptray] c:\progra~1\symant~1\VPTray.exe mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe" mRun: [DiskeeperSystray] "c:\program files\diskeeper professional premier\DkIcon.exe" mRun: [DAEMON Tools-1033] "c:\program files\daemon tools\daemon.exe" -lang 1033 mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [<NO NAME>] mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe" StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-100000000002}\SC_Acrobat.exe IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} - hxxp://www.linkedin.com/cab/LinkedInContactFinderControl.cab DPF: {59F156FC-9BC4-11D5-B0A5-0060085A719D} - ftp://ftp.ca.com/pub/Opal/plugins/x_...alplayerx5.cab DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {95D88B35-A521-472B-A182-BB1A98356421} - hxxp://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} - hxxp://asp.mathxl.com/books/_Players/EconPlayer.cab Notify: AtiExtEvent - Ati2evxx.dll Notify: NavLogon - c:\windows\system32\NavLogon.dll AppInit_DLLs: KATRACK.DLL SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - ============= SERVICES / DRIVERS =============== =============== Created Last 30 ================ 2009-04-28 23:22 <DIR> --d----- c:\program files\Roxio 2009-04-28 23:22 <DIR> --d----- c:\program files\common files\Sonic Shared 2009-04-28 23:02 <DIR> --d----- c:\program files\MSXML 6.0 2009-04-24 09:29 <DIR> --d----- c:\program files\Microsoft ActiveSync 2009-04-24 09:29 <DIR> --d----- c:\windows\SHELLNEW ==================== Find3M ==================== 2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll 2009-03-06 10:44 283,648 a------- c:\windows\system32\pdh.dll 2009-02-09 06:20 723,456 a------- c:\windows\system32\lsasrv.dll 2009-02-09 06:20 399,360 a------- c:\windows\system32\rpcss.dll 2009-02-09 06:20 714,752 a------- c:\windows\system32\ntdll.dll 2009-02-09 06:20 616,960 a------- c:\windows\system32\advapi32.dll 2009-02-09 06:19 1,846,272 a------- c:\windows\system32\win32k.sys 2009-02-06 13:24 2,180,480 a------- c:\windows\system32\ntoskrnl.exe 2009-02-06 13:14 110,592 a------- c:\windows\system32\services.exe 2009-02-06 12:54 35,328 a------- c:\windows\system32\sc.exe 2009-02-06 12:49 2,057,728 a------- c:\windows\system32\ntkrnlpa.exe 2009-02-03 16:08 55,808 a------- c:\windows\system32\secur32.dll 2007-06-23 22:46 256 a------- c:\documents and settings\tista\pool.bin 2008-10-25 17:07 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102520081026\index.dat ============= FINISH: 1:41:45.06 =============== Last edited by amateur; 04-29-2009 at 07:54 AM. Reason: DDS.txt pasted |
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#2 (permalink) |
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Moderator, Analyst, Security Team ; Rangemaster, TSF Academy
Join Date: Jun 2006
Location: USA
Posts: 7,471
OS: XP SP3
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Re: Problems with Unistall
Hello and welcome to TSF.
Sorry for not being able to have replied to your topic earlier. If you still need help, please start a new thread and post a fresh set of logs requested in our pre-posting process outlined below, as it has been quite a while since you posted: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help
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