Mouse freezes up on Dell

[blueburger]

I have a Dell Dimension B110. I am using Windows XP. The mouse will freeze up after 30min of use. I plug into another USB port and it works for a small extended time. After it freezes again, I move on to another port. Each time it freezes in less elapsed time. Keyboard still works fine. I have recently had trouble with my CD driver which I reinstalled. Security could not find malware but I am not ruling that out. Upon preparing for a Tech Support Forum malware check I ran the GMER scan, left the room, and found it had stopped; "insufficient resources". I assume the Antivirus kicked on as I was able to do a full scan today. I have removed many startup programs hoping to use less CPU, to no avail. Any help would be greatly appreciated.

DDS (Ver_09-02-01.01) - NTFSx86
Run by Kurt at 23:54:46.81 on Wed 03/11/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.456 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Kurt\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.windstream.net/
mDefault_Page_URL = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/stp/yme/*http://www.yahoo.com
mDefault_Search_URL = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/yme/*http://www.yahoo.com
mSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/yme/*http://www.yahoo.com
mStart Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/stp/yme/*http://www.yahoo.com
mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/yme/*http://www.yahoo.com/ext/search/search.html
uInternet Connection Wizard,ShellNext = hxxp://www.alltel.net/newuser/benefits/
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {377c180e-6f0e-4d4c-980f-f45bd3d40cf4} - c:\progra~1\mcafee\msk\mcapbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: &Search - http://edits.mywebsearch.com/toolbar...tml?p=ZUfox000
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
Trusted Zone: turbotax.com
Trusted Zone: musicmatch.com\online
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kurt\applic~1\mozilla\firefox\profiles\qm1zoofm.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Merriam-Webster Dictionary
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npImgCtl.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-3-13 201320]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 951632]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-9-30 206096]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-3-13 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-3-13 144704]
R2 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-12-18 29181272]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-3-13 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-3-13 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-3-13 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-3-13 40488]
S0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-28 64160]
S2 MyWebSearchService;My Web Search Service; [x]
S3 FS008USB;Forus USB Service DVR008;c:\windows\system32\drivers\FS008usb.sys [2008-2-9 18670]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2008-11-15 33752]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-3-13 33832]
S3 SSNDIS5;SSNDIS5 NDIS Protocol Driver;c:\windows\system32\SSNDIS5.sys [2006-11-7 17169]

=============== Created Last 30 ================

2009-03-11 23:51 135,168 a------- c:\windows\system32\igfxres.dll
2009-02-25 22:30 <DIR> --d----- c:\program files\CONEXANT
2009-02-25 22:26 <DIR> --d----- c:\program files\Modem Helper
2009-02-25 22:22 <DIR> --d----- c:\program files\Digital Line Detect
2009-02-24 16:44 <DIR> --d----- c:\program files\Trend Micro
2009-02-24 16:02 <DIR> --d----- c:\docume~1\kurt\applic~1\Uniblue
2009-02-12 21:29 <DIR> --d----- c:\program files\common files\AnswerWorks 5.0
2009-02-10 23:00 <DIR> --d----- c:\windows\SQLTools9_KB960089_ENU
2009-02-10 22:57 <DIR> --d----- c:\windows\SQL9_KB960089_ENU

==================== Find3M ====================

2009-03-11 21:38 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-24 22:04 39,242 a------- c:\docume~1\kurt\applic~1\wklnhst.dat
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-02 22:38 15,688 a------- c:\windows\system32\lsdelete.exe
2009-01-27 00:21 153,432 a------- c:\windows\pchealth\helpctr\config\cache\Personal_32_1033.dat
2008-12-12 13:01 3,067,904 -------- c:\windows\system32\dllcache\mshtml.dll
2008-11-15 11:25 67 a------- c:\program files\rem_cdk.bat
2008-11-10 00:14 76,976 ac------ c:\docume~1\kurt\applic~1\GDIPFONTCACHEV1.DAT
2006-06-13 19:25 56 ---shr-- c:\windows\system32\7EB3A8E1DA.sys
2007-05-05 22:33 88 -c-shr-- c:\windows\system32\DAE1A8B37E.sys
2007-05-05 22:34 5,852 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 23:55:47.42 ===============

[blueburger]

I have a Dell Dimension B110. I am using Windows XP. The mouse will freeze up after 30min of use. I plug into another USB port and it works for a small extended time. After it freezes again, I move on to another port. Each time it freezes in less elapsed time. Keyboard still works fine. I have recently had trouble with my CD driver which I reinstalled. Security could not find malware but I am not ruling that out. Upon preparing for a Tech Support Forum malware check I ran the GMER scan, left the room, and found it had stopped; "insufficient resources". I assume the Antivirus kicked on as I was able to do a full scan today. I have removed many startup programs hoping to use less CPU, to no avail. Any help would be greatly appreciated.
On my first try I uploaded the info to the wrong area. I'm not sure the best way to fix this. I can't upload the same file again.

[tetonbob]

Hi -

I'm not seeing anything in those logs to suggest malware is the cause of the issue. The fact that the mouse works well for a time as you change USB ports suggests an issue with the mouse itself, or the mouse drivers.

Best if you try to troubleshoot this issue in the hardware section of the forum, as our focus is malware removal. Don't post any logs there, as you'll just get referred back here, as you found out in your other topic in the Windows XP section.

Other Hardware Support

http://www.techsupportforum.com/hard...dware-support/

Some things I did notice

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs):

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6 Update 1

These are all outdated, and security risks by having them installed still. Unfortunately, Java does not uninstall these older versions when you update, nor tell you that you should. Going forward, Java will overwrite existing installs, so removing older versions should not be required after this.

Leave Java(TM) 6 Update 11 alone, as it has the most recent security updates.

---------------------------------------------------------------------------------------------


Mouse Suite for Desktop Computers is installed, perhaps it needs be reinstalled. ?

http://support.dell.com/support/topi...401E0A55170F2E

http://support.dell.com/support/topi...5&docid=303263

---------------------------------------------------------------------------------------------

RegCure 1.3.0.2
RegistryFix v5.5

We do not recommend the use of registry cleaners. Our colleague miekiemoes has an excellent writeup here

Another excellent article by Bill Castner is located here.

[blueburger]

Tetonbob, Thanks for offering your time and talent.
The old Java is gone and the articles on registry cleaners are eye-opening. Come to think of it, I began experiencing glitches around the time I started running my registry cleaner.