Trojan/spyware has infected entire laptop

[Danzar]

Hey there techsuport community,

A work colleague`s laptop is completely infected with a trojan and she has asked for my help. I have some experience but I just have no ability to deal with najor issues. I`ve been given only limited details, only because she doesn`t understand:

1. It`s a trojan.
2. One of the problem files may be called tpmd.exe.
3. The internet is no longer usable - IE6 simply won`t start.
4. The malicious program, which is active outside IE6, is known as "Antivirus 2009" and basically rips off the windows security centre logo.

I will be posting from another laptop. Below is the DDS log and I have zipped and attached the ark and attach files.

Folks, my thanks in advance for any help you can offer.


DDS (Ver_09-01-07.01) - NTFSx86
Run by JOEY at 20:34:45.88 on Fri 16/01/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.254.90 [GMT 11:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
SVCHOST.EXE
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
SVCHOST.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\Program Files\Telstra\Toolbar\bpumTray.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\AOL 7.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\JOEY\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.au/
uDefault_Page_URL = hxxp://www.dell.com
mDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = "c:\program files\outlook express\msimn.exe"
BHO: myBar BHO: {0494d0d1-f8e0-41ad-92a3-14154ece70ac} - c:\program files\myway\mybar\1.bin\MYBAR.DLL
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ActivateBand Class: {4c7b6de1-99a4-4cf1-8b44-68889900e1d0} - c:\program files\telstra\toolbar\bpumToolBand.dll
BHO: XML Class: {500bca15-57a7-4eaf-8143-8c619470b13d} - c:\windows\system32\msxml71.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
TB: My &Search Bar: {0494d0d9-f8e0-41ad-92a3-14154ece70ac} - c:\program files\myway\mybar\1.bin\MYBAR.DLL
TB: BigPond Toolbar: {7a431ec4-cc21-4df7-9db1-a2cf74c4cc98} - c:\program files\telstra\toolbar\bpumToolBand.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [OM_Monitor] c:\program files\olympus\olympus master\Monitor.exe
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
uRun: [MSFox] c:\docume~1\joey\locals~1\temp\ert52525.exe
uRun: [77908538220150586860444850810114] c:\program files\antivirus 2009\av2009.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_02\bin\jusched.exe
mRun: [<NO NAME>]
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [BigPondCable] "c:\program files\telstra\cable login\bpcable.exe" /r
mRun: [BigPond] "D:\5100.exe" -r
mRun: [BigPond Toolbar] "c:\program files\telstra\toolbar\bpumTray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Dell Photo AIO Printer 922] "c:\program files\dell photo aio printer 922\dlbtbmgr.exe"
mRun: [OM_Monitor] c:\program files\olympus\olympus master\FirstStart.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aol70t~1.lnk - c:\program files\aol 7.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_02\bin\npjpi150_02.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: com.au\mail.ifsa
Notify: igfxcui - igfxdev.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2006-11-10 207656]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2006-11-10 605512]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2006-11-10 79240]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2006-11-10 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2006-11-10 40488]
R4 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-11-20 358736]
R4 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2006-11-10 144704]
S3 bpcService;BigPond Broadband Cable Login;c:\program files\telstra\cable login\bpcService.exe [2004-8-18 106496]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2006-11-10 34152]

=============== Created Last 30 ================

2009-01-16 20:09 <DIR> --d----- c:\program files\Trend Micro
2009-01-14 20:17 0 a------- c:\windows\system32\ieupdates.exe.tmp
2009-01-14 20:11 78,336 a------- c:\windows\system32\scui.cpl
2009-01-14 20:08 <DIR> --d----- c:\program files\Antivirus 2009
2009-01-11 17:17 73,728 a------- c:\windows\system32\1aiNFg41.exe
2009-01-11 17:17 0 a------- c:\windows\system32\1aiNFg41.exe.a_a
2009-01-11 17:17 118,276 a------- c:\windows\system32\msxml71.dll
2008-12-29 12:29 1,409 a------- c:\windows\QTFont.for
2008-12-29 12:29 54,156 a---h--- c:\windows\QTFont.qfn

==================== Find3M ====================

2008-12-13 04:33 3,060,224 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-11 22:57 333,184 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 22:57 333,184 -------- c:\windows\system32\dllcache\srv.sys
2008-10-24 22:10 453,632 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-24 00:01 283,648 a------- c:\windows\system32\gdi32.dll
2008-10-24 00:01 283,648 -------- c:\windows\system32\dllcache\gdi32.dll

============= FINISH: 20:36:50.56 ===============

[chemist]

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

My Search Bar<<Please read this

------------------------------------------------------

Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read here and here

------------------------------------------------------

Please visit this webpage for download links, and instructions for running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.

------------------------------------------------------

[Danzar]

Thanks for getting back to me. The machine is improving already. Here is the combofix report.

ComboFix 09-01-19.05 - JOEY 2009-01-20 21:48:34.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.254.44 [GMT 11:00]
Running from: c:\documents and settings\JOEY\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\JOEY\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 2009.lnk
c:\documents and settings\JOEY\Desktop\Antivirus 2009.lnk
c:\documents and settings\JOEY\Start Menu\Antivirus 2009
c:\documents and settings\JOEY\Start Menu\Antivirus 2009\Antivirus 2009.lnk
c:\documents and settings\JOEY\Start Menu\Antivirus 2009\Uninstall Antivirus 2009.lnk
c:\program files\Altnet
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\plugins.cab.cab
c:\program files\Antivirus 2009
c:\program files\Antivirus 2009\av2009.exe
c:\program files\Antivirus 2009\av2009.exe.tmp
c:\program files\MyWay
c:\program files\MyWay\myBar\History\search
c:\program files\MyWay\myBar\Settings\prevcfg.htm
c:\windows\smdat32a.sys
c:\windows\smdat32m.sys
c:\windows\system32\1aiNFg41.exe.a_a
c:\windows\system32\ieupdates.exe.tmp
c:\windows\system32\msxml71.dll

.
((((((((((((((((((((((((( Files Created from 2008-12-20 to 2009-01-20 )))))))))))))))))))))))))))))))
.

2009-01-20 20:57 . 2001-12-19 11:45 8,576 --a------ c:\windows\SYSTEM32\DRIVERS\VCdRom.sys
2009-01-16 20:42 . 2009-01-16 20:42 250 --a------ c:\windows\gmer.ini
2009-01-16 20:09 . 2009-01-16 20:09 <DIR> d-------- c:\program files\Trend Micro
2009-01-11 17:17 . 2009-01-14 20:02 73,728 --a------ c:\windows\SYSTEM32\1aiNFg41.exe
2008-12-29 12:29 . 2009-01-20 21:45 54,156 --ah----- c:\windows\QTFont.qfn
2008-12-29 12:29 . 2008-12-29 12:29 1,409 --a------ c:\windows\QTFont.for

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-20 10:46 --------- d-----w c:\documents and settings\All Users\Application Data\McAfee
2009-01-20 10:45 --------- d-----w c:\documents and settings\All Users\Application Data\Skype
2008-12-11 11:57 333,184 ----a-w c:\windows\system32\drivers\srv.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-14 1694208]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2005-01-29 12598440]
"OM_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master\Monitor.exe" [2005-11-29 57344]
"AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2008-12-31 2356088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2004-09-13 155648]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_02\bin\jusched.exe" [2005-03-04 36975]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 385024]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2004-10-07 610304]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-10-12 57344]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2005-03-18 26112]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-07 110592]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2004-09-15 86016]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"BigPondCable"="c:\program files\Telstra\Cable Login\bpcable.exe" [2004-08-18 253952]
"BigPond Toolbar"="c:\program files\Telstra\Toolbar\bpumTray.exe" [2004-11-29 323584]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2007-06-29 286720]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"Dell Photo AIO Printer 922"="c:\program files\Dell Photo AIO Printer 922\dlbtbmgr.exe" [2004-06-18 290816]
"OM_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master\FirstStart.exe" [2005-11-29 40960]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-09-26 267064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
$McRebootA5E6DEAA56$.lnk - c:\windows\SYSTEM32\CMD.EXE [2004-08-04 388608]
AOL 7.0 Tray Icon.lnk - c:\program files\AOL 7.0\aoltray.exe [2005-03-18 32842]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-03-18 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 19:08 110592 c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.MJPG"= pvmjpg21.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Telstra\\unpw\\unpwclient.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R0 agpCPQ;Compaq AGP Bus Filter;c:\windows\SYSTEM32\DRIVERS\AGPCPQ.SYS [2004-08-04 44928]
R0 drvmcdb;drvmcdb;c:\windows\SYSTEM32\DRIVERS\drvmcdb.sys [2005-03-18 87488]
R1 APPDRV;APPDRV;c:\windows\SYSTEM32\DRIVERS\APPDRV.SYS [2005-03-18 16128]
R1 cdrbsdrv;cdrbsdrv;c:\windows\SYSTEM32\DRIVERS\CDRBSDRV.SYS [2006-12-27 13567]
R1 omci;OMCI WDM Device Driver;c:\windows\SYSTEM32\DRIVERS\omci.sys [2005-03-18 17153]
R1 sscdbhk5;sscdbhk5;c:\windows\SYSTEM32\DRIVERS\sscdbhk5.sys [2005-03-18 5627]
R1 ssrtln;ssrtln;c:\windows\SYSTEM32\DRIVERS\ssrtln.sys [2005-03-18 23545]
R1 vcdrom;Virtual CD-ROM Device Driver;c:\windows\SYSTEM32\DRIVERS\VCdRom.sys [2009-01-20 8576]
R3 ApfiltrService;Alps Touch Pad Filter Driver for Windows 2000/XP;c:\windows\SYSTEM32\DRIVERS\Apfiltr.sys [1980-01-01 108791]
R3 E100B;Intel(R) PRO Adapter Driver;c:\windows\SYSTEM32\DRIVERS\e100b325.sys [1980-01-01 145408]
R3 HSFHWICH;HSFHWICH;c:\windows\SYSTEM32\DRIVERS\HSFHWICH.sys [1980-01-01 197120]
R3 IWCA;Intel Wireless Connection Agent Miniport for Win XP;c:\windows\SYSTEM32\DRIVERS\iwca.sys [2004-08-12 234496]
R3 STAC97;Audio Driver (WDM) - SigmaTel CODEC;c:\windows\SYSTEM32\DRIVERS\stac97.sys [1980-01-01 264440]
R3 w29n51;Intel(R) PRO/Wireless 2200BG Network Connection Driver for Windows XP;c:\windows\SYSTEM32\DRIVERS\w29n51.sys [1980-01-01 3210496]
R3 wanatw;WAN Miniport (ATW);c:\windows\SYSTEM32\DRIVERS\wanatw4.sys [2005-03-18 28396]
R4 Apple Mobile Device;Apple Mobile Device;c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2007-09-06 110592]
R4 ASCTRM;ASCTRM;c:\windows\SYSTEM32\DRIVERS\asctrm.sys [2005-03-18 8552]
R4 drvnddm;drvnddm;c:\windows\SYSTEM32\DRIVERS\drvnddm.sys [2005-03-18 40480]
R4 RegSrvc;RegSrvc;c:\program files\Intel\Wireless\Bin\RegSrvc.exe [2004-09-07 139264]
R4 s24trans;WLAN Transport;c:\windows\SYSTEM32\DRIVERS\s24trans.sys [2004-08-31 11354]
R4 tfsnboio;tfsnboio;c:\windows\SYSTEM32\dla\tfsnboio.sys [2005-03-18 25883]
R4 tfsncofs;tfsncofs;c:\windows\SYSTEM32\dla\tfsncofs.sys [2005-03-18 34843]
R4 tfsndrct;tfsndrct;c:\windows\SYSTEM32\dla\tfsndrct.sys [2005-03-18 4123]
R4 tfsndres;tfsndres;c:\windows\SYSTEM32\dla\tfsndres.sys [2005-03-18 2239]
R4 tfsnifs;tfsnifs;c:\windows\SYSTEM32\dla\tfsnifs.sys [2005-03-18 86586]
R4 tfsnopio;tfsnopio;c:\windows\SYSTEM32\dla\tfsnopio.sys [2005-03-18 15227]
R4 tfsnpool;tfsnpool;c:\windows\SYSTEM32\dla\tfsnpool.sys [2005-03-18 6363]
R4 tfsnudf;tfsnudf;c:\windows\SYSTEM32\dla\tfsnudf.sys [2005-03-18 98714]
R4 tfsnudfa;tfsnudfa;c:\windows\SYSTEM32\dla\tfsnudfa.sys [2005-03-18 100603]
R4 WANMiniportService;WAN Miniport (ATW) Service;c:\windows\wanmpsvc.exe [2005-04-10 65536]
R4 WLANKEEPER;WLANKEEPER;c:\program files\Intel\Wireless\Bin\WLKEEPER.exe [2004-09-07 225353]
S3 bpcService;BigPond Broadband Cable Login;c:\program files\Telstra\Cable Login\bpcService.exe [2004-08-18 106496]
S3 bvrp_pci;bvrp_pci; [x]
S3 dlbt_device;dlbt_device;c:\windows\system32\dlbtcoms.exe -service --> c:\windows\system32\dlbtcoms.exe -service [?]
S3 Fax;Fax;c:\windows\SYSTEM32\FXSSVC.EXE [2004-08-04 267776]
S3 ndiscm;Motorola SURFboard USB Cable Modem Windows Driver;c:\windows\SYSTEM32\DRIVERS\NetMotCM.sys [2005-04-08 15360]
S3 NetSvc;Intel NCS NetService;c:\program files\Intel\PROSetWired\NCS\Sync\NetSvc.exe [2003-07-16 143360]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{fea0ebe0-7332-11dd-b102-00038a000015}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
.
Contents of the 'Scheduled Tasks' folder

2009-01-17 c:\windows\Tasks\At1.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At10.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At11.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At12.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At13.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At14.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At15.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At16.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At17.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At18.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At19.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-17 c:\windows\Tasks\At2.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At20.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-20 c:\windows\Tasks\At21.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At22.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-17 c:\windows\Tasks\At23.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At24.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-17 c:\windows\Tasks\At25.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-17 c:\windows\Tasks\At26.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-18 c:\windows\Tasks\At27.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-18 c:\windows\Tasks\At28.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At29.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-18 c:\windows\Tasks\At3.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At30.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At31.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At32.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At33.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At34.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At35.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At36.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At37.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At38.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At39.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-18 c:\windows\Tasks\At4.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At40.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At41.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At42.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At43.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At44.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-20 c:\windows\Tasks\At45.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-16 c:\windows\Tasks\At46.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-17 c:\windows\Tasks\At47.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-14 c:\windows\Tasks\At48.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At5.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At6.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At7.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At8.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]

2009-01-11 c:\windows\Tasks\At9.job
- c:\windows\system32\1aiNFg41.exe [2009-01-14 20:02]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-BigPond - D:\5100.exe


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com.au/
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
Trusted Zone: mail.ifsa.com.au
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-20 21:54:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1000)
c:\program files\Intel\Wireless\Bin\LgNotify.dll
.
Completion time: 2009-01-20 21:58:56
ComboFix-quarantined-files.txt 2009-01-20 10:58:44

Pre-Run: 6,091,042,816 bytes free
Post-Run: 6,442,741,760 bytes free

253 --- E O F --- 2009-01-14 09:59:16

[chemist]

Hello Danzar.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

Close any open browsers.

Disable your antivirus and antispyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with ComboFix.

Open Notepad and copy/paste all the text in the codebox below into Notepad:

http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/335314-trojan-spyware-has-infected-entire-laptop.html#post1923032

Collect::
c:\windows\SYSTEM32\1aiNFg41.exe

AtJob::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000000

Driver::
bvrp_pci
dlbt_device

Save this Notepad file as CFScript.txt to your Desktop and then close the file.





Referring to the picture above, drag CFScript onto ComboFix

Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.

When finished, it shall produce a log for you. Please post that log, ComboFix.txt in your next reply.

Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.

**Note**

When CF finishes running, the ComboFix log will open along with a message box--do not be alarmed. With the above script, ComboFix will capture files to submit for analysis.

• Ensure you are connected to the internet and click OK on the message box.

------------------------------------------------------

[Danzar]

Thanks chemist. This is clear.

One question. Answer seems obvious but I must ask - does the infected laptop have to have an active internet connection (noting that the browsers must be closed)? The reason why I ask is that the laptop is a work colleague's and I am fixing it from home.

Perhaps I should connect toi the wireless internet I have at home?

The laptop has cable internet.

[chemist]

You have to have an active internet connection to submit a file for analysis at the end of the ComboFix run.

[Danzar]

Thanks chemist. Didn't read your code properly and can now see the need for the active connection. I used a wireless USB modem and connection which did the job. Here is the combofix log:

ComboFix 09-01-19.05 - JOEY 2009-01-22 15:10:43.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.254.59 [GMT 11:00]
Running from: c:\documents and settings\JOEY\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\JOEY\Desktop\CFScript.txt
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\SYSTEM32\1aiNFg41.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_DLBT_DEVICE
-------\Service_bvrp_pci
-------\Service_dlbt_device


((((((((((((((((((((((((( Files Created from 2008-12-22 to 2009-01-22 )))))))))))))))))))))))))))))))
.

2009-01-22 14:37 . 2009-01-22 14:37 <DIR> d-------- c:\windows\SYSTEM32\SupportAppXL
2009-01-22 14:37 . 2008-04-19 06:05 103,936 --a------ c:\windows\SYSTEM32\DRIVERS\ZTEusbser6k.sys
2009-01-22 14:37 . 2008-04-19 06:05 103,936 --a------ c:\windows\SYSTEM32\DRIVERS\ZTEusbnmeaext.sys
2009-01-22 14:37 . 2008-04-19 06:05 103,936 --a------ c:\windows\SYSTEM32\DRIVERS\ZTEusbnmea.sys
2009-01-22 14:37 . 2008-04-19 06:05 103,936 --a------ c:\windows\SYSTEM32\DRIVERS\ZTEusbmdm6k.sys
2009-01-22 14:37 . 2008-08-12 10:30 7,680 -ra------ c:\windows\SYSTEM32\DRIVERS\massfilter.sys
2009-01-22 14:36 . 2009-01-22 14:40 <DIR> d-------- c:\program files\Telstra Turbo Connection Manager
2009-01-20 20:57 . 2001-12-19 11:45 8,576 --a------ c:\windows\SYSTEM32\DRIVERS\VCdRom.sys
2009-01-16 20:42 . 2009-01-22 15:02 250 --a------ c:\windows\gmer.ini
2009-01-16 20:09 . 2009-01-16 20:09 <DIR> d-------- c:\program files\Trend Micro
2008-12-29 12:29 . 2009-01-22 15:19 54,156 --ah----- c:\windows\QTFont.qfn
2008-12-29 12:29 . 2008-12-29 12:29 1,409 --a------ c:\windows\QTFont.for

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-22 03:36 --------- d--h--w c:\program files\InstallShield Installation Information
2009-01-22 03:34 --------- d-----w c:\documents and settings\All Users\Application Data\Skype
2009-01-20 10:46 --------- d-----w c:\documents and settings\All Users\Application Data\McAfee
2008-12-11 11:57 333,184 ----a-w c:\windows\system32\drivers\srv.sys
.

((((((((((((((((((((((((((((( snapshot@2009-01-20_21.57.24.41 )))))))))))))))))))))))))))))))))))))))))
.
+ 2005-10-20 09:02:28 163,328 ----a-w c:\windows\ERDNT\subs\ERDNT.EXE
+ 2008-08-07 02:49:00 91,648 ----a-w c:\windows\SYSTEM32\SupportAppXL\AutoDect.exe
+ 2008-04-23 05:43:34 1,412,608 ----a-w c:\windows\SYSTEM32\SupportAppXL\cc3260.dll
+ 2008-04-23 05:43:32 204,800 ----a-w c:\windows\SYSTEM32\SupportAppXL\EXETimer.exe
+ 2008-01-10 03:46:32 60,416 ----a-w c:\windows\SYSTEM32\SupportAppXL\file_aut.exe
+ 2007-04-27 1916 156,616 ----a-w c:\windows\SYSTEM32\SupportAppXL\Setup\_Setup.dll
+ 2007-04-19 0344 535,552 ----a-w c:\windows\SYSTEM32\SupportAppXL\Setup\ISSetup.dll
+ 2008-08-28 21:30:18 372,736 ----a-w c:\windows\SYSTEM32\SupportAppXL\Setup\setup.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-14 1694208]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2005-01-29 12598440]
"OM_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master\Monitor.exe" [2005-11-29 57344]
"AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2008-12-31 2356088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2004-09-13 155648]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_02\bin\jusched.exe" [2005-03-04 36975]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 385024]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2004-10-07 610304]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-10-12 57344]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2005-03-18 26112]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-07 110592]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2004-09-15 86016]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"BigPondCable"="c:\program files\Telstra\Cable Login\bpcable.exe" [2004-08-18 253952]
"BigPond Toolbar"="c:\program files\Telstra\Toolbar\bpumTray.exe" [2004-11-29 323584]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2007-06-29 286720]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"Dell Photo AIO Printer 922"="c:\program files\Dell Photo AIO Printer 922\dlbtbmgr.exe" [2004-06-18 290816]
"OM_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master\FirstStart.exe" [2005-11-29 40960]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-09-26 267064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"autodetect"="c:\windows\system32\SupportAppXL\AutoDect.exe" [2008-08-07 91648]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
AOL 7.0 Tray Icon.lnk - c:\program files\AOL 7.0\aoltray.exe [2005-03-18 32842]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-03-18 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 19:08 110592 c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.MJPG"= pvmjpg21.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Telstra\\unpw\\unpwclient.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R1 vcdrom;Virtual CD-ROM Device Driver;c:\windows\SYSTEM32\DRIVERS\VCdRom.sys [2009-01-20 8576]
S3 bpcService;BigPond Broadband Cable Login;c:\program files\Telstra\Cable Login\bpcService.exe [2004-08-18 106496]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\SYSTEM32\DRIVERS\massfilter.sys [2009-01-22 7680]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{fea0ebe0-7332-11dd-b102-00038a000015}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com.au/
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
Trusted Zone: mail.ifsa.com.au
TCP: {8B1DF6F4-A38D-497B-8560-CF1E53637A6E} = 203.50.2.71 139.130.4.4
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-22 15:17:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1048)
c:\program files\Intel\Wireless\Bin\LgNotify.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKEEPER.exe
c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\windows\SYSTEM32\wdfmgr.exe
c:\windows\wanmpsvc.exe
c:\windows\SYSTEM32\WSCNTFY.EXE
c:\progra~1\Intel\Wireless\Bin\1XConfig.exe
c:\program files\Apoint\ApntEx.exe
c:\windows\SYSTEM32\igfxsrvc.exe
c:\program files\Dell Photo AIO Printer 922\dlbtbmon.exe
c:\program files\Telstra Turbo Connection Manager\Telstra Turbo Connection Manager.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-01-22 15:25:58 - machine was rebooted
ComboFix-quarantined-files.txt 2009-01-22 04:25:52
ComboFix2.txt 2009-01-20 10:58:59

Pre-Run: 6,379,773,952 bytes free
Post-Run: 6,303,592,448 bytes free

147 --- E O F --- 2009-01-14 09:59:16

[chemist]

Hello again, Danzar. Did the file submission routine go OK? Please tell us how your system is behaving.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and Save it to your Desktop.
• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 11 The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement
• Click Continue The page will refresh.
• Click on the link to download Windows Offline Installation and Save the file to your Desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start(or My Computer) > Control Panel and double-click on Add or Remove Programs and remove all older versions of Java.
• Click (highlight) any item with Java Runtime Environment (JRE, J2SE, Java(TM) SE or Java(TM) 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe to install the newest version.

• After the install is complete, go back to your Control Panel(using Classic View) and click the Java icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button.
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window.
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
  • Click OK to leave the Temporary Files Window.
  • Click OK to leave the Java Control Panel.
  • Delete jre-6u11-windows-i586-p.exe from your desktop.

------------------------------------------------------

Please download ATF-Cleaner by Atribune and Save it to your Desktop.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

------------------------------------------------------

Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan at Kaspersky Online Scanner

Ensure your external and/or USB drives are inserted during the scan.

Click Accept, when prompted to download and install the program files and database of malware definitions.

• Click Run at any Security prompt.
• The program will then begin downloading and installing and will also update the database.
• Please be patient as this can take several minutes.
• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected.
• It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
• Click the Save Report As... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs.
• Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

------------------------------------------------------

Please post the following in your next reply:

Kaspersky report
report on system behavior

[Danzar]

Thanks chemist. Well, there are no more pop ups or antivirus prompts and the laptop starts up much quicker. I'm using a temprorary USB modem on Telstra bigpond pre-paid to access the net. This is running extremely slow. I tried to access a page I got to regularly and it took minutes to load.

Also had the same problem with the Kaspersky scan. It took over half an hour to update. Not sure what the problem is there. Heres' the report:


--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Friday, January 23, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Friday, January 23, 2009 01:25:01
Records in database: 1670125
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\

Scan statistics:
Files scanned: 48326
Threat name: 2
Infected objects: 2
Suspicious objects: 0
Duration of the scan: 01:48:22


File name / Threat name / Threats count
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\msxml71.dll.vir Infected: Trojan.Win32.Agent.bgly 1
C:\Qoobox\Quarantine\[4]-Submit_2009-01-22@15.10.zip Infected: Trojan-Downloader.Win32.Agent.bbvy 1

The selected area was scanned.

[Danzar]

One more thing chemist! I'm not sure what happened with the combofix file submission. I couldn't see anything happen. It scanned then rebooted basically.

[chemist]

Hello again, Danzar.

Both finds by Kaspersky have been quarantined by ComboFix. We will delete those later when we uninstall ComboFix.

Also had the same problem with the Kaspersky scan. It took over half an hour to update.

That's about the normal time it takes to update. So it doesn't seem to be an issue with the machine.

I'm not sure what happened with the combofix file submission.

That's OK. We can submit the file another way:

There should be a file named [4]-Submit_date@time.zip located here:

C:\QooBox\Quarantine\[4]-Submit_Date@Time.zip

Please submit it to this site ==> http://www.bleepingcomputer.com/subm....php?channel=4

and include this link in the message:

http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/335314-trojan-spyware-has-infected-entire-laptop.html#post1923032

Please let me know if you successfully submitted the file, and I will give you some final instructions. Thanks.

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[Danzar]

Thanks chemist. File has now been submitted.

[chemist]

Thanks for submitting the file.

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Congratulations. Well done! Your logs appear clean. You should be good to go.

As far as those infected objects listed in the Kaspersky report, those are safely tucked away in ComboFix's quarantine folder or in old System Restore Points, which we will be taking care of now.

Go to Start >> Run and Copy/Paste the following single-line command into the Run box and click OK:

combofix /u

This will uninstall ComboFix and delete ComboFix's quarantine folder. It will also implement some cleanup procedures, remove old System Restore Points which contain previous infections, and create a fresh, clean System Restore Point.

Please re-enable your antivirus program and any other antispyware programs disabled earlier if you haven't already.

You can safely delete any tools downloaded or any logs, files, and any shortcuts on your desktop that were created during this fix.

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MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:

• How Did I Get Infected In The First Place? by TonyKlein
• PC Safety and Security--What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

• SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites in Internet Explorer. See tutorial here
  
• IE-Spyad is another excellent program that places over 5000 dubious websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. It basically prevents any downloads from the sites listed, although you will still be able to connect to the site. See tutorial here
  
• MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here

Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.

[Danzar]

Excellent. Thanks very much for your help chemist. The laptop owner will be happy and I'll send the site details to her.

One final question. I am going to do a bit of housework on the machine before I give it back. One task was to convert her to firefox. Does this change the three programs you recommended I install?

[chemist]

Doesn't change a thing. Go ahead and install Firefox.

[Danzar]

Fantastic. My thanks again. Well done.

Cheers - Dan