Is Spyware causing my firewall to block internet access?

[geno3333]

For years I've been plagued with slow internet connections and sometimes no connection. I use internet explorer with my Time Warner Road Runner cable service. I've sought help from Time Warner, various tutorials, etc. The "connection" always tests good and the speed checks always show a high (cable speed) rate of data transfer. Ping tests are always good. I have a Toshiba modem, model DAZ8811F. Recently, something has changed, because I can only access websites with my firewall turned off, otherwise, with it on, data transfer appears to crawl and I eventually get a message that says I don't have an internet connection. However, I can run Roadrunner's connection diagnostics and it says the connection is fine? ? ? My firewall is what TW Roadrunner provides, CA Personal Firewall.


DDS (Version 1.1.0) - NTFSx86
Run by Allen Wilson at 11:02:33.81 on Mon 12/29/2008
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.991.505 [GMT -5:00]

AV: CA Anti-Virus *On-access scanning enabled* (Updated)
FW: CA Personal Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\My Faster PC\MyFasterPC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Allen Wilson\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.rr.com/flash/index.cfm
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar3.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\2.0.301.7164\swg.dll
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar3.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [LPManager] c:\progra~1\lenovo\lenovo~2\LPMGR.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [MEDIC] "c:\program files\medic\bin\sprtcmd.exe" /P MEDIC
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_03\bin\jusched.exe"
mRun: [cctray] "c:\program files\ca\ca internet security suite\cctray\cctray.exe"
mRun: [QOELOADER] "c:\program files\ca\ca internet security suite\ca anti-spam\qsp-5.1.18.0\QOELoader.exe"
mRun: [CAVRID] "c:\program files\ca\ca internet security suite\ca anti-virus\CAVRID.exe"
mRun: [cafwc] c:\program files\ca\ca internet security suite\ca personal firewall\cafw.exe -cl
mRun: [capfasem] c:\program files\ca\ca internet security suite\ca personal firewall\capfasem.exe
mRun: [<NO NAME>]
mRun: [capfupgrade] c:\program files\ca\ca internet security suite\ca personal firewall\capfupgrade.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\allenw~1\startm~1\programs\startup\myfast~1.lnk - c:\program files\my faster pc\MyFasterPC.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
LSP: c:\windows\system32\VetRedir.dll
Notify: PFW - UmxWnp.Dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R0 KmxStart;KmxStart;c:\windows\system32\drivers\kmxstart.sys [2008-6-24 93712]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\kmxagent.sys [2008-6-24 63504]
R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2008-6-24 45584]
R1 KmxFw;KmxFw;c:\windows\system32\drivers\kmxfw.sys [2008-6-24 115216]
R1 VET-FILT;VET File System Filter;c:\windows\system32\drivers\VET-FILT.sys [2007-11-14 26376]
R1 VET-REC;VET File System Recognizer;c:\windows\system32\drivers\VET-REC.sys [2007-11-14 21128]
R1 VETEFILE;VET File Scan Engine;c:\windows\system32\drivers\VETEFILE.sys [2008-6-4 880560]
R1 VETFDDNT;VET Floppy Boot Sector Monitor;c:\windows\system32\drivers\VETFDDNT.sys [2007-11-14 21512]
R1 VETMONNT;VET File Monitor;c:\windows\system32\drivers\VETMONNT.sys [2007-11-14 32264]
R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus\ISafe.exe [2007-11-14 144960]
R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2008-6-24 134648]
R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2008-6-24 66576]
R2 smi2;smi2;\??\c:\program files\smi2\smi2.sys [2006-7-14 3968]
R2 UmxAgent;HIPS Event Manager;"c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe" [2007-10-4 1010192]
R2 UmxCfg;HIPS Configuration Interpreter;"c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe" [2007-10-18 801296]
R2 UmxPol;HIPS Policy Manager;"c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe" [2008-6-24 281104]
R2 VETMSGNT;VET Message Service;c:\program files\ca\ca internet security suite\ca anti-virus\VetMsg.exe [2007-11-14 242952]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\kmxcfg.sys [2008-6-24 88816]
R3 pelmouse;Mouse Suite Driver;c:\windows\system32\drivers\pelmouse.sys [2006-11-22 16384]
R3 pelusblf;USB Mouse Low Filter Driver;c:\windows\system32\drivers\pelusblf.sys [2006-11-22 9216]
R3 PPCtlPriv;PPCtlPriv;"c:\program files\ca\ca internet security suite\ca anti-spyware\PPCtlPriv.exe" [2007-8-16 189704]
R3 VETEBOOT;VET Boot Scan Engine;c:\windows\system32\drivers\VETEBOOT.sys [2008-6-4 108368]

=============== Created Last 30 ================

2008-12-21 03:18 <DIR> --d----- c:\program files\MSXML 6.0
2008-12-20 20:55 <DIR> --d----- c:\windows\system32\CatRoot_bak
2008-12-20 20:54 272,128 -------- c:\windows\system32\drivers\bthport.sys
2008-12-20 20:54 272,128 -------- c:\windows\system32\dllcache\bthport.sys
2008-12-20 20:54 138,368 -------- c:\windows\system32\dllcache\afd.sys
2008-12-20 20:51 331,776 -------- c:\windows\system32\dllcache\msadce.dll
2008-12-07 19:07 3,426,072 a------- c:\windows\system32\d3dx9_32.dll
2008-12-07 19:02 <DIR> --d----- c:\windows\system32\XPSViewer
2008-12-07 19:00 14,048 -------- c:\windows\system32\spmsg2.dll
2008-12-07 18:59 81,768 a------- c:\windows\system32\xinput1_3.dll
2008-12-07 18:59 1,123,696 a------- c:\windows\system32\D3DCompiler_33.dll
2008-12-07 18:59 443,752 a------- c:\windows\system32\d3dx10_33.dll
2008-12-07 18:59 3,495,784 a------- c:\windows\system32\d3dx9_33.dll
2008-12-07 18:58 <DIR> --d----- c:\windows\system32\xlive
2008-12-07 18:56 107,888 a------- c:\windows\system32\CmdLineExt.dll

==================== Find3M ====================

2008-12-28 22:18 5,852 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-12-28 10:31 5,427 a------- c:\windows\system32\EGATHDRV.SYS
2008-12-24 22:16 58,186 a------- c:\windows\system32\drivers\kmxcfg.u2k0
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k7
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k6
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k5
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k4
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k3
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k2
2008-12-24 22:16 64 a------- c:\windows\system32\drivers\kmxcfg.u2k1
2008-12-13 01:40 3,593,216 -------- c:\windows\system32\dllcache\mshtml.dll
2008-10-24 06:10 453,632 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:51 284,160 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:51 284,160 -------- c:\windows\system32\dllcache\gdi32.dll
2008-10-18 08:28 214,898 a------- c:\windows\pchealth\helpctr\config\cache\Personal_32_1033.dat
2008-10-16 14:13 1,809,944 a------- c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:12 561,688 a------- c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 08:11 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-10-16 08:11 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-10-15 11:53 339,456 -------- c:\windows\system32\dllcache\netapi32.dll
2008-10-15 02:06 633,632 -------- c:\windows\system32\dllcache\iexplore.exe
2008-10-15 02:04 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-10-03 05:15 247,326 -------- c:\windows\system32\strmdll.dll
2008-10-03 05:15 247,326 -------- c:\windows\system32\dllcache\strmdll.dll
2008-09-30 16:43 1,286,152 a------- c:\windows\system32\msxml4.dll

============= FINISH: 11:03:43.35 ===============

[geno3333]

BUMP, please

also, I have a post in Motherboards which I no longer need help with

[tetonbob]

Hello -

I don't see anything to suggest malware is the cause of such issues. You may wish to seek assistance in the Security and Firewalls section of the forum.