Spontaneous sound plays when computer not in use

[VickiAnn]

My desktop will suddenly start to play sound files that are not on my computer and even when I am not using the computer! It will also occur when I am on the computer and even when I am playing my own sound there has been this other interference so that both are heard simultaneously. There are no image files or any indication of a program running. I have looked at the processes and cannot determine what is running that should not be. When the computer starts up it has a user account that I did not create. I tried to disable that account but couldn't tell that it made any difference.

I have computer associates security suite installed that is free with time warner cable/roadrunner internet svc. When it scans it displays a large number of files that start with refpro and end with !generic. Between those two name segments, there is a letter that seems to change almost daily. Today the letter is n; yesterday it was A. CA also gives me a message that it cannot be deleted. This morning I also had a couple of files that were infected with "false security". How can I get rid of these things?

I have a laptop that I am using with Norton 360 installed and that is what I use most of the time now. Is there a danger that it will also be infected with the same thing(s) via the wireless router I am using?

[chemist]

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

If you're not receiving help elsewhere and still require assistance for this issue, please follow the process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

After running through all the steps, you shall have a proper set of logs. Please post/attach as instructed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your next reply.

------------------------------------------------------

[VickiAnn]

Thank you in advance. Here are the requested files.


DDS (Version 1.0) - NTFSx86
Run by Owner at 18:25:32.40 on Sun 12/07/2008
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.93 [GMT -6:00]

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\afisicx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\mabidwe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\noytcyr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\roytctm.exe
C:\WINDOWS\system32\soxpeca.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\tdydowkc.exe
C:\WINDOWS\system32\wsldoekd.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SealedMedia\sealmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\P36F6V12\dds[1].com

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.wylieisd.net/default.wspx
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Road Runner High Speed Online
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [sealmon] c:\program files\sealedmedia\sealmon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
mExplorerRun: [mininyust] c:\windows\system32\inf\svchoct.exe c:\windows\wftadfi16_080825a.dll tanlt88
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program

files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
AppInit_DLLs: zordisa.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 afisicx;afisicx Service;c:\windows\system32\afisicx.exe [2004-8-4 45056]
R2 mabidwe;mabidwe Service;c:\windows\system32\mabidwe.exe [2004-8-4 46592]
R2 noytcyr;noytcyr Service;c:\windows\system32\noytcyr.exe [2004-8-4 45568]
R2 roytctm;roytctm Service;c:\windows\system32\roytctm.exe [2004-8-4 46080]
R2 soxpeca;soxpeca Service;c:\windows\system32\soxpeca.exe [2004-8-4 47104]
R2 tdydowkc;tdydowkc Service;c:\windows\system32\tdydowkc.exe [2004-8-4 46080]
R2 wsldoekd;wsldoekd Service;c:\windows\system32\wsldoekd.exe [2004-8-4 46592]
S2 Internet Service;Internet Service;c:\windows\smss.exe []
S2 macidwe;macidwe Manages messages;c:\windows\system32\macidwe.exe []
S2 msbtsdk;Windows Video Services;c:\windows\system32\msbts.exe [2004-8-26 61440]
S2 MsService;MsService;c:\windows\system\proxy.exe []
S2 seuictol;Security Control;c:\windows\system32\rundll32.exe zordisa.dll,scan []

=============== Created Last 30 ================

2008-11-11 15:57 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2008-11-11 15:57 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll

==================== Find3M ====================

2008-10-24 05:21 455,296 a------- c:\windows\system32\drivers\mrxsmb.sys
2008-09-30 16:43 1,286,152 a------- c:\windows\system32\msxml4.dll
2008-09-15 06:12 1,846,400 a------- c:\windows\system32\win32k.sys
2008-09-14 14:27 37,208 a------- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2008-09-09 19:14 1,307,648 a------- c:\windows\system32\msxml6.dll
2008-07-26 22:14 23 a------- c:\documents and settings\owner\jagex_runescape_preferences.dat
2008-01-16 22:15 3,632,472 a------- c:\program files\SealedMedia Unsealer EN 5.2.25.6.exe
2006-11-05 00:39 14,879,120 a------- c:\program files\GoogleEarthWin.exe
2006-10-05 18:30 23,608,632 a------- c:\program files\wmp11-windowsxp-x86-enu.exe
2006-09-25 18:44 2,585,264 a------- c:\program files\Shockwave_Installer_Slim.exe
2006-07-03 22:55 1,159,912 a------- c:\program files\eMusicDownloadManager.exe
2006-05-30 08:48 1,473,512 a------- c:\program files\ipodaccess.exe
2008-08-29 00:14 32,768 a--sh--- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008082920080830\index.dat
2008-08-30 18:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008083020080831\index.dat

============= FINISH: 18:26:03.76 ===============

[chemist]

Hello, VickiAnn. It appears that you attached the actual GMER tool zip file, instead of the log you saved at the end of running GMER. I need to see the gmer.txt log you saved.

[VickiAnn]

sorry about that!

[chemist]

Hello again, VickiAnn.

Please be sure Word Wrap is turned off under the Format tab in Notepad before posting logs in the forum. Thanks.

------------------------------------------------------

C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\P36F6V12\dds[1].com

Please note that tools are best Run from the Desktop. Save to the Desktop and then Run from the Desktop. Thanks.

------------------------------------------------------

Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read here and here

If you decide to uninstall it, also delete the following Folders if they still exist:

C:\Program Files\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint

------------------------------------------------------

We will begin with ComboFix. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.

------------------------------------------------------

[VickiAnn]

Everything was going well with combofix and then a few minutes into the scan the computer restarted itself. What do I do next?

[VickiAnn]

ComboFix 08-12-06.06 - Owner 2008-12-07 21:05:40.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.144 [GMT -6:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\test.txt
c:\windows\Install.txt
c:\windows\MSSqlServer.dll
c:\windows\system32\afisicx.exe
c:\windows\system32\atsxyzd.sys
c:\windows\system32\comsa32.sys
c:\windows\system32\inf\svchoct.exe
c:\windows\system32\mabidwe.exe
c:\windows\system32\mywfhit.ini
c:\windows\system32\mywfhit.ini.tmp
c:\windows\system32\noytcyr.exe
c:\windows\system32\roytctm.exe
c:\windows\system32\soxpeca.exe
c:\windows\system32\syspilog.pil
c:\windows\system32\tdydowkc.exe
c:\windows\system32\tmpacj0.exe
c:\windows\system32\tpszxyd.sys
c:\windows\system32\udxfytw.sys
c:\windows\system32\wsldoekd.exe
c:\windows\tawisys.ini
D:\Autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_AFISICX
-------\Legacy_INTERNET_SERVICE
-------\Legacy_MABIDWE
-------\Legacy_MACIDWE
-------\Legacy_MSSERVICE
-------\Legacy_NOYTCYR
-------\Legacy_ROYTCTM
-------\Legacy_SEUICTOL
-------\Legacy_SOXPECA
-------\Legacy_TDYDOWKC
-------\Legacy_WSLDOEKD
-------\Service_afisicx
-------\Service_Internet Service
-------\Service_mabidwe
-------\Service_macidwe
-------\Service_MsService
-------\Service_noytcyr
-------\Service_roytctm
-------\Service_seuictol
-------\Service_soxpeca
-------\Service_tdydowkc
-------\Service_wsldoekd


((((((((((((((((((((((((( Files Created from 2008-11-08 to 2008-12-08 )))))))))))))))))))))))))))))))
.

2008-12-07 18:29 . 2008-12-07 18:29 250 --a------ c:\windows\gmer.ini
2008-11-11 15:57 . 2008-09-04 11:15 1,106,944 -----c--- c:\windows\system32\dllcache\msxml3.dll
2008-11-11 15:57 . 2008-10-24 05:21 455,296 -----c--- c:\windows\system32\dllcache\mrxsmb.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-08 00:19 --------- d-----w c:\documents and settings\All Users\Application Data\CA
2008-12-07 02:44 --------- d-----w c:\documents and settings\All Users\Application Data\Google Updater
2008-10-24 11:21 455,296 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-09-14 20:27 37,208 ----a-w c:\documents and settings\Owner\Application Data\GDIPFONTCACHEV1.DAT
2008-07-27 04:14 23 ----a-w c:\documents and settings\Owner\jagex_runescape_preferences.dat
2008-01-17 04:15 3,632,472 ----a-w c:\program files\SealedMedia Unsealer EN 5.2.25.6.exe
2006-11-05 06:39 14,879,120 ----a-w c:\program files\GoogleEarthWin.exe
2006-10-06 00:30 23,608,632 ----a-w c:\program files\wmp11-windowsxp-x86-enu.exe
2006-09-26 00:44 2,585,264 ----a-w c:\program files\Shockwave_Installer_Slim.exe
2006-07-04 04:55 1,159,912 ----a-w c:\program files\eMusicDownloadManager.exe
2006-05-30 14:48 1,473,512 ----a-w c:\program files\ipodaccess.exe
2008-08-29 06:14 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008082920080830\index.dat
2008-08-31 00:59 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008083020080831\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"TomTomHOME.exe"="c:\program files\TomTom HOME 2\HOMERunner.exe" [2008-09-26 206184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-09-18 7204864]
"sealmon"="c:\program files\SealedMedia\sealmon.exe" [2007-06-04 296080]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_05\bin\jusched.exe" [2008-02-22 144784]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-03-28 413696]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-12-19 185896]
"SoundMan"="SOUNDMAN.EXE" [2007-04-16 c:\windows\soundman.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"MySpaceIM"="c:\program files\MySpace\IM\MySpaceIM.exe" [2007-05-29 5419008]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=zordisa.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\mozilla.org\\Mozilla\\mozilla.exe"=


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{bd5d32d1-5c90-11d9-926d-806d6172696f}]
\Shell\AutoRun\command - c:\windows\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d03084d1-6658-11d9-8f0e-806d6172696f}]
\Shell\AutoRun\command - c:\windows\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e515a29a-a91a-11dc-8026-0040cab15d2b}]
\Shell\AutoRun\command - K:\InstallTomTomHOME.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e515a29c-a91a-11dc-8026-0040cab15d2b}]
\Shell\AutoRun\command - K:\InstallTomTomHOME.exe
.
Contents of the 'Scheduled Tasks' folder

2008-12-05 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.wylieisd.net/default.wspx
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000

O16 -: {54D53429-945C-4188-B460-C81356541882} - hxxp://photosmart.hpphoto.com/Download/HPeServicesLocalPrint.CAB
c:\windows\Downloaded Program Files\HPeServicesLocalPrint.inf

c:\windows\Downloaded Program Files\stub.ocx - O16 -: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C}
hxxp://myitlab.pearsoned.com/Pegasus/Modules/SIMIntegration/Resources/ax/stub.cab
c:\windows\Downloaded Program Files\stub.inf
FireFox -: Profile - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\qqku0xuw.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-07 21:11:34
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe
c:\program files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\windows\system32\nvsvc32.exe
c:\program files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2008-12-07 21:15:47 - machine was rebooted
ComboFix-quarantined-files.txt 2008-12-08 03:14:40

Pre-Run: 64,637,472,768 bytes free
Post-Run: 65,356,967,936 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

167 --- E O F --- 2008-11-12 09:04:38

[chemist]

Hello again, VickiAnn. Please tell us how your system is behaving.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

One or more of the identified infections you had was a backdoor trojan.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Please read this: How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?

------------------------------------------------------

Open Notepad and copy/paste the entire contents of the codebox below into Notepad (don't forget to copy and paste REGEDIT4):

REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""

Save the file as fix.reg and choose to Save as type: - All Files then close the Notepad file.
It should look like this:

Double-click on fix.reg and choose Yes to merge/add it to the registry. Please delete the file afterwards.

------------------------------------------------------

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and Save it to your Desktop.
• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 11 The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement
• Click Continue The page will refresh.
• Click on the link to download Windows Offline Installation and Save the file to your Desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start(or My Computer) > Control Panel and double-click on Add or Remove Programs and remove all older versions of Java.
• Click (highlight) any item with Java Runtime Environment (JRE, J2SE, Java(TM) SE or Java(TM) 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe to install the newest version.

• After the install is complete, go back to your Control Panel(using Classic View) and click the Java icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button.
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window.
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
  • Click OK to leave the Temporary Files Window.
  • Click OK to leave the Java Control Panel.
  • Delete jre-6u11-windows-i586-p.exe from your desktop.

------------------------------------------------------

Please download ATF-Cleaner by Atribune and Save it to your Desktop.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

------------------------------------------------------

Please run this online scan to help look for remnants.

Ensure your external and/or USB drives are inserted during the scan.

Establish an internet connection & perform an online scan at Kaspersky Online Scanner

Click Accept, when prompted to download and install the program files and database of malware definitions.

• Click Run at any Security prompt.
• The program will then begin downloading and installing and will also update the database.
• Please be patient as this can take several minutes.
• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected.
• It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
• Click the Save Report As... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs.
• Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

------------------------------------------------------

Please download HijackThis and Save it to your Desktop.

Alternate link

Double-click on the file you just downloaded. Click 'Run' or 'Install' and follow the prompts to install.

It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Upon install, HijackThis should open for you.

Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit 'Scan' and then click on 'Save log'.
3. Please post the HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.
4. Close HijackThis now please.

------------------------------------------------------

Please post the following in your next reply:

Kaspersky report
new HijackThis log
report on system behavior

[VickiAnn]

I cannot download ATF-Cleaner. I've tried the link and googled it and tried links from the search but none of them work.

[VickiAnn]

Disregard. It worked just now

[VickiAnn]

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Monday, December 8, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Monday, December 08, 2008 02:49:44
Records in database: 1443282
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\

Scan statistics:
Files scanned: 67984
Threat name: 16
Infected objects: 62
Suspicious objects: 0
Duration of the scan: 01:47:36


File name / Threat name / Threats count
C:\Documents and Settings\Owner\.housecall6.6\Quarantine\0B.exe.bac_a07100 Infected: Trojan-GameThief.Win32.Magania.gen 1
C:\Documents and Settings\Owner\.housecall6.6\Quarantine\scsys16_080825.dll.bac_a07100 Infected: Trojan-Spy.Win32.Pophot.ccy 1
C:\Documents and Settings\Owner\.housecall6.6\Quarantine\wab.exe.tmp.bac_a07100 Infected: Trojan-GameThief.Win32.Magania.gen 1
C:\Documents and Settings\Owner\.housecall6.6\Quarantine\wftadfi16_080825a.dll.bac_a07100 Infected: Trojan-Spy.Win32.Pophot.ccy 1
C:\Qoobox\Quarantine\C\WINDOWS\MSSqlServer.dll.vir Infected: Trojan-Downloader.Win32.Delf.mxb 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\afisicx.exe.vir Infected: Trojan.Win32.Agent.aoml 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\atsxyzd.sys.vir Infected: Trojan.Win32.DNSChanger.ikb 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\tdydowkc.exe.vir Infected: Trojan.Win32.Agent.aqfq 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\udxfytw.sys.vir Infected: Trojan.Win32.Agent.akyk 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\wsldoekd.exe.vir Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\dcbdcatys32_080825a.dll Infected: Trojan-Spy.Win32.Pophot.ccz 1
C:\WINDOWS\system32\tmp0_742819293132.bk.old Infected: Trojan.Win32.DNSChanger.iez 1
C:\WINDOWS\system32\tmpxr_10442801421.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_110776354333.bk Infected: Trojan.Win32.Agent.alsn 1
C:\WINDOWS\system32\tmpxr_111469768341.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_143916276589.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_17101275769.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_211032404925.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_225373656789.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_227771419236.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_240518298734.bk Infected: Trojan.Win32.Agent.also 1
C:\WINDOWS\system32\tmpxr_296001620415.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_311558881242.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_347447325151.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_378300385993.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_386109203688.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_388098508993.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_402621485995.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_408995385723.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_421139881248.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_42726178646.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_445652411115.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_466766590517.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_467275364176.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_5286054893.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_537091274650.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_537903327802.bk Infected: Trojan.Win32.Agent.amjf 1
C:\WINDOWS\system32\tmpxr_538861490810.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_54398310967.bk Infected: Trojan.Win32.Agent.aomo 1
C:\WINDOWS\system32\tmpxr_545502339409.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_546377633739.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_614400743687.bk Infected: Trojan.Win32.Agent.amek 1
C:\WINDOWS\system32\tmpxr_616829620086.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_625316805663.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_641686219642.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_669948201444.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_68568445882.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_72699750287.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_730740411577.bk Infected: Trojan.Win32.Agent.aomo 1
C:\WINDOWS\system32\tmpxr_73396413501.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_784831747015.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_798228501984.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_800310200551.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_804648655106.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_810156898616.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_81502234472.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_825922548609.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_833049828511.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_848388635390.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\tmpxr_866982616264.bk Infected: Trojan.Win32.Agent.aqfq 1
C:\WINDOWS\system32\xdufytw.sys Infected: Trojan-Clicker.Win32.VB.cfo 1
D:\i386\Apps\App17981\comps\toolbar\toolbr.exe Infected: not-a-virus:AdWare.Win32.SearchIt.t 1

The selected area was scanned.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:00:19 AM, on 12/8/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SealedMedia\sealmon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wylieisd.net/default.wspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [sealmon] C:\Program Files\SealedMedia\sealmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://aimexpress.aim.com
O15 - Trusted Zone: http://www.myspace.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://photosmart.hpphoto.com/Downlo...LocalPrint.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C} (Enlite 2.x Simulation Engine Installer) - http://myitlab.pearsoned.com/Pegasus...es/ax/stub.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Windows Video Services (msbtsdk) - Unknown owner - C:\WINDOWS\system32\msbts.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

--
End of file - 6619 bytes


The computer is faster and I have not observed any more unexpected sounds.

[chemist]

Hello again, VickiAnn.

I have computer associates security suite installed that is free with time warner cable/roadrunner internet svc.

What is your current antivirus situation? CA isn't listed in your Add or Remove Programs, and I see no evidence of it in your logs.

I have a laptop that I am using with Norton 360 installed and that is what I use most of the time now. Is there a danger that it will also be infected with the same thing(s) via the wireless router I am using?

That is always possible. Do an online scan and start another thread for it if needed.

------------------------------------------------------

Open Notepad and copy/paste the entire contents of the codebox below into Notepad:

@echo off
if exist "%temp%\log.txt" del "%temp%\log.txt"

for %%g in (

"C:\WINDOWS\dcbdcatys32_080825a.dll"
"C:\WINDOWS\system32\tmp0_742819293132.bk.old"
"C:\WINDOWS\system32\tmpxr_10442801421.bk"
"C:\WINDOWS\system32\tmpxr_110776354333.bk"
"C:\WINDOWS\system32\tmpxr_111469768341.bk"
"C:\WINDOWS\system32\tmpxr_143916276589.bk"
"C:\WINDOWS\system32\tmpxr_17101275769.bk"
"C:\WINDOWS\system32\tmpxr_211032404925.bk"
"C:\WINDOWS\system32\tmpxr_225373656789.bk"
"C:\WINDOWS\system32\tmpxr_227771419236.bk"
"C:\WINDOWS\system32\tmpxr_240518298734.bk"
"C:\WINDOWS\system32\tmpxr_296001620415.bk"
"C:\WINDOWS\system32\tmpxr_311558881242.bk"
"C:\WINDOWS\system32\tmpxr_347447325151.bk"
"C:\WINDOWS\system32\tmpxr_378300385993.bk"
"C:\WINDOWS\system32\tmpxr_386109203688.bk"
"C:\WINDOWS\system32\tmpxr_388098508993.bk"
"C:\WINDOWS\system32\tmpxr_402621485995.bk"
"C:\WINDOWS\system32\tmpxr_408995385723.bk"
"C:\WINDOWS\system32\tmpxr_421139881248.bk"
"C:\WINDOWS\system32\tmpxr_42726178646.bk"
"C:\WINDOWS\system32\tmpxr_445652411115.bk"
"C:\WINDOWS\system32\tmpxr_466766590517.bk"
"C:\WINDOWS\system32\tmpxr_467275364176.bk"
"C:\WINDOWS\system32\tmpxr_5286054893.bk"
"C:\WINDOWS\system32\tmpxr_537091274650.bk"
"C:\WINDOWS\system32\tmpxr_537903327802.bk"
"C:\WINDOWS\system32\tmpxr_538861490810.bk"
"C:\WINDOWS\system32\tmpxr_54398310967.bk"
"C:\WINDOWS\system32\tmpxr_545502339409.bk"
"C:\WINDOWS\system32\tmpxr_546377633739.bk"
"C:\WINDOWS\system32\tmpxr_614400743687.bk"
"C:\WINDOWS\system32\tmpxr_616829620086.bk"
"C:\WINDOWS\system32\tmpxr_625316805663.bk"
"C:\WINDOWS\system32\tmpxr_641686219642.bk"
"C:\WINDOWS\system32\tmpxr_669948201444.bk"
"C:\WINDOWS\system32\tmpxr_68568445882.bk"
"C:\WINDOWS\system32\tmpxr_72699750287.bk"
"C:\WINDOWS\system32\tmpxr_730740411577.bk"
"C:\WINDOWS\system32\tmpxr_73396413501.bk"
"C:\WINDOWS\system32\tmpxr_784831747015.bk"
"C:\WINDOWS\system32\tmpxr_798228501984.bk"
"C:\WINDOWS\system32\tmpxr_800310200551.bk"
"C:\WINDOWS\system32\tmpxr_804648655106.bk"
"C:\WINDOWS\system32\tmpxr_810156898616.bk"
"C:\WINDOWS\system32\tmpxr_81502234472.bk"
"C:\WINDOWS\system32\tmpxr_825922548609.bk"
"C:\WINDOWS\system32\tmpxr_833049828511.bk"
"C:\WINDOWS\system32\tmpxr_848388635390.bk"
"C:\WINDOWS\system32\tmpxr_866982616264.bk"
"C:\WINDOWS\system32\xdufytw.sys"

) do (
del /a/f/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)

for %%g in (

C:\Documents and Settings\Owner\.housecall6.6\Quarantine

) do (
rd /s/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)
if exist "%temp%\log.txt" ( start notepad "%temp%\log.txt"
) else echo.Deleted Successfully !!

pause
del %0

Save this Notepad file as fix.bat and choose to Save as type: - All Files then close the Notepad file.
It should look like this:

Double-click on fix.bat to run it.

Tell me what it says in your next reply. Press any key to continue.

------------------------------------------------------

Please go to: VirusTotal

• On the page you'll find a Browse button.
  
• Next to the Browse button you'll see a box to enter text.
• Please copy/paste the following bolded text into the box:
  
  C:\WINDOWS\system32\msbts.exe
  
  
• Then click the Send File button just below.
• This will scan the file. Please be patient.
• If you get a message saying File has already been analysed: click Reanalyse file now
• Once scanned, copy and paste the results in your next reply.

------------------------------------------------------

[VickiAnn]

After running fix.bat it said deleted successfully, press any key to continue and it promptly closed.

I tried several times to send the file to VirusTotal and each time it gives me the following message: "0 bytes size received / Se ha recibido un archivo vacio"


You asked: What is your current antivirus situation? CA isn't listed in your Add or Remove Programs, and I see no evidence of it in your logs.
I uninstalled it prior to starting the steps you sent me yesterday. It slowed everything down and prevented desirable websites from loading properly. I am going to install Norton 360 on this one also. Thank you for the advice regarding the laptop.

[chemist]

Hello again, VickiAnn.

Go Start > Run and copy/paste the following single-line command into the Run box and click OK:

sc stop msbtsdk

A DOS window will open and close again, this is normal.

Repeat for this command:

sc delete msbtsdk

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Go to Start > Run and copy/paste the following into the Run box and click OK:

cmd /c del /a/f/q "C:\WINDOWS\system32\msbts.exe"

A DOS window will open and close again, this is normal.

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Open HijackThis and click on 'Do a System Scan and Save a Logfile'.

Save the logfile and post it here. Please close HijackThis now.

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[VickiAnn]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:08:05 PM, on 12/8/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SealedMedia\sealmon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wylieisd.net/default.wspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [sealmon] C:\Program Files\SealedMedia\sealmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://aimexpress.aim.com
O15 - Trusted Zone: http://www.myspace.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://photosmart.hpphoto.com/Downlo...LocalPrint.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C} (Enlite 2.x Simulation Engine Installer) - http://myitlab.pearsoned.com/Pegasus...es/ax/stub.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

--
End of file - 6566 bytes

[chemist]

Congratulations. Well done! Your logs appear clean. You should be good to go.

As far as those infected objects listed in the Kaspersky report, those are safely tucked away in ComboFix's quarantine folder or in old System Restore Points, which we will be taking care of now.

Go to Start >> Run and Copy/Paste the following single-line command into the Run box and click OK:

combofix /u

This will uninstall ComboFix and delete ComboFix's quarantine folder. It will also implement some cleanup procedures, remove old System Restore points which contain previous infections, and create a fresh, clean System Restore point.

Please re-enable your antivirus program and any other antispyware programs disabled earlier if you haven't already.

You can safely delete any tools downloaded or any logs, files, and any shortcuts on your desktop that were created during this fix.

------------------------------------------------------

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

ANTIVIRUS PROGRAM
It is imperative that you have an AntiVirus program running on your computer. Connecting to the internet without an AntiVirus program is an open invitation for infection. Here are a few very good free Antivirus products which are available:
Select one of these, or another of your choice. Download, install, update definitions, and run a full system scan.

Do not install more than one AntiVirus program as they will conflict with each other.

• Avira Antivir PersonalEdition Classic
• Avast!
• AVG

SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:

• How Did I Get Infected In The First Place? by TonyKlein
• PC Safety and Security--What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

• SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites in Internet Explorer. See tutorial here
  
• IE-Spyad is another excellent program that places over 5000 dubious websites and domains in the IE Restricted list, which will help prevent attempts to infect your system. It basically prevents any downloads from the sites listed, although you will still be able to connect to the site. See tutorial here
  
• MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  
• Spybot - Search & Destroy is an excellent spyware remover and also offers real-time protection against critical registry changes. Don't use the Immunize feature in Spybot if you use SpywareBlaster. See tutorial here

Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.

[VickiAnn]

It must have been an omen that you drew the short straw to help me....I am a chemistry teacher. :)

Thank you so much! I will act on your suggestions as well so I won't need to do this again. Happy Holidays.

[chemist]

You're very welcome, VickiAnn! Glad to have helped.

I am a chemistry teacher. :)

So am I. :) Happy Holidays!