Browser Hijacked - Google redirects, tech support sites blocked - Gmer won't run...

[Craigmcd]

Have clearly got some kind of malware/virus. When accessing the web, searches on google will open in a new tab and redirect to other sites, normally to do with anti-spyware. All access to tech support sites is blocked - I'm having to write this from another computer - and AVG cannot connect to the update server (gives the message 'control file is missing')...

I read the 'New Instructions' post and tried to run Gmer.exe but all that happens is a little hang with an hourglass next to the cursor. That's it.

I realise this isn't much information. Not entirely sure what to do or how. Any help greatly appreciated,

Thanks...

[sUBs]

1. Download this file

2. Double click to run it

3. When finished, it shall produce a log for you. Post that log

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

[Craigmcd]

Okay. I've done that. Here's the log.


ComboFix 08-12-01.01 - Lyd 2008-12-02 13:44:28.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.169 [GMT 0:00]

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\drivers\svchost.exe
c:\windows\system32\drivers\TDSSpqlt.sys
c:\windows\system32\TDSSbrsr.dll
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSoiqh.dll
c:\windows\system32\TDSSosvd.dat
c:\windows\system32\TDSSrhym.log
c:\windows\system32\TDSSriqp.dll
c:\windows\system32\TDSSsihc.dll
c:\windows\system32\TDSStkdu.log
c:\windows\system32\TDSSxfum.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_TDSSSERV.SYS
-------\Legacy_TDSSSERV.SYS


((((((((((((((((((((((((( Files Created from 2008-11-02 to 2008-12-02 )))))))))))))))))))))))))))))))
.

2008-11-26 09:02 . 2008-11-26 09:02 <DIR> d-------- c:\windows\system32\drivers\Avg
2008-11-26 09:02 . 2008-11-26 09:02 97,928 --a------ c:\windows\system32\drivers\avgldx86.sys
2008-11-26 09:02 . 2008-11-26 09:02 76,040 --a------ c:\windows\system32\drivers\avgtdix.sys
2008-11-26 09:02 . 2008-11-26 09:02 10,520 --a------ c:\windows\system32\avgrsstx.dll
2008-11-09 21:47 . 2008-11-09 21:47 <DIR> d-------- c:\documents and settings\Lyd\Application Data\vlc
2008-11-09 21:45 . 2008-11-09 21:45 <DIR> d-------- c:\program files\VideoLAN

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-30 13:37 --------- d-----w c:\documents and settings\Lyd\Application Data\Skype
2008-11-26 09:02 --------- d-----w c:\documents and settings\All Users\Application Data\avg8
2008-10-24 11:10 453,632 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-16 14:13 202,776 ----a-w c:\windows\system32\wuweb.dll
2008-10-16 14:13 1,809,944 ----a-w c:\windows\system32\wuaueng.dll
2008-10-16 14:12 561,688 ----a-w c:\windows\system32\wuapi.dll
2008-10-16 14:12 323,608 ----a-w c:\windows\system32\wucltui.dll
2008-10-16 14:09 92,696 ----a-w c:\windows\system32\cdm.dll
2008-10-16 14:09 51,224 ----a-w c:\windows\system32\wuauclt.exe
2008-10-16 14:09 43,544 ----a-w c:\windows\system32\wups2.dll
2008-10-16 14:08 34,328 ----a-w c:\windows\system32\wups.dll
2008-10-16 14:06 268,648 ----a-w c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 ----a-w c:\windows\system32\muweb.dll
2008-10-15 14:03 --------- d-----w c:\program files\QuickTime
2008-10-15 13:51 --------- d-----w c:\program files\iTunes
2008-10-15 13:51 --------- d-----w c:\program files\iPod
2008-10-15 13:51 --------- d-----w c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-10-15 13:47 --------- d-----w c:\program files\Bonjour
2008-10-15 13:45 --------- d-----w c:\program files\DNA
2008-10-15 13:45 --------- d-----w c:\documents and settings\Lyd\Application Data\DNA
2008-10-15 13:41 --------- d-----w c:\program files\Common Files\Apple
2008-09-15 11:57 1,846,016 ----a-w c:\windows\system32\win32k.sys
2008-09-04 16:42 1,106,944 ----a-w c:\windows\system32\msxml3.dll
2007-03-22 21:06 19,464 ----a-w c:\documents and settings\Lyd\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{57BCA5FA-5DBB-45a2-B558-1755C3F6253B}"= "c:\program files\Winamp Toolbar\winamptb.dll" [2008-07-16 1266992]

[HKEY_CLASSES_ROOT\clsid\{57bca5fa-5dbb-45a2-b558-1755c3f6253b}]
[HKEY_CLASSES_ROOT\WINAMPTB.AOLTBSearch.1]
[HKEY_CLASSES_ROOT\TypeLib\{538CD77C-BFDD-49b0-9562-77419CAB89D1}]
[HKEY_CLASSES_ROOT\WINAMPTB.AOLTBSearch]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2006-03-21 90112]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2006-12-18 25365032]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2006-01-12 155648]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [2005-06-06 57344]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_11\bin\jusched.exe" [2006-12-15 75520]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2007-04-30 185784]
"BJCFD"="c:\program files\BroadJump\Client Foundation\CFD.exe" [2003-01-27 376912]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-11 40048]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-11-26 1234712]
"SoundMan"="SOUNDMAN.EXE" [2006-03-01 c:\windows\SOUNDMAN.EXE]
"SMSERIAL"="sm56hlpr.exe" [2004-12-29 c:\windows\sm56hlpr.exe]
"VTTimer"="VTTimer.exe" [2005-03-08 c:\windows\system32\VTTimer.exe]
"VTTrayp"="VTtrayp.exe" [2005-11-01 c:\windows\system32\VTTrayp.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2004-08-04 15360]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\Msmsgs.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\DNA\\btdna.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-11-26 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-11-26 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-11-26 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-11-26 76040]
R3 EKBfltr;ENE Keyboard Controller;c:\windows\system32\DRIVERS\EKBfltr.sys [2006-07-28 5504]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\E]
\Shell\AutoRun\command - E:\Haden.exe

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-11-07 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]

2008-11-28 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 10:20]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-WinampAgent - c:\program files\Winamp\winampa.exe
Notify-WgaLogon - (no file)


.
------- Supplementary Scan -------
.
FireFox -: Profile - c:\documents and settings\Lyd\Application Data\Mozilla\Firefox\Profiles\3ddqb2vz.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2685&invocationType=tb50ffwinampie7&query=
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://news.bbc.co.uk/
FF -: plugin - c:\program files\DNA\plugins\npbtdna.dll
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJava11.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJava12.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJava13.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJava14.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJava32.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPJPI150_11.dll
FF -: plugin - c:\program files\Java\jre1.5.0_11\bin\NPOJI610.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npbittorrent.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-02 13:50:07
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\TDSSserv.sys]
"imagepath"="\systemroot\system32\drivers\TDSSpqlt.sys"
.
Completion time: 2008-12-02 13:51:40
ComboFix-quarantined-files.txt 2008-12-02 13:51:01

Pre-Run: 31,394,635,776 bytes free
Post-Run: 32,787,226,624 bytes free

158 --- E O F --- 2008-11-10 14:26:39


Thanks for this - I'd be totally lost otherwise...

[sUBs]

Using Internet Explorer, visit http://www.kaspersky.com/service?chapter=161739400

Vista users right click on the Internet Explorer shortcut, and choose Run As Administrator.

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan.

Click Accept, when prompted to download and install the program files and database of malware definitions.

• Click Run at the Security prompt.
• The program will then begin downloading and installing and will also update the database.
• Please be patient as this can take several minutes.
• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
• Click the Save Report As... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

[Craigmcd]

Ok. That's done. Here's the damage:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Tuesday, December 2, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Tuesday, December 02, 2008 12:23:52
Records in database: 1431613
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Files scanned: 68168
Threat name: 6
Infected objects: 6
Suspicious objects: 0
Duration of the scan: 01:36:40


File name / Threat name / Threats count
C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\svchost.exe.vir Infected: Trojan-Downloader.Win32.Agent.aqfu 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\TDSSpqlt.sys.vir Infected: Backdoor.Win32.TDSS.bkw 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\TDSSbrsr.dll.vir Infected: Backdoor.Win32.TDSS.asz 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\TDSSoiqh.dll.vir Infected: Backdoor.Win32.TDSS.blh 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\TDSSriqp.dll.vir Infected: Backdoor.Win32.TDSS.atb 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\TDSSxfum.dll.vir Infected: Rootkit.Win32.Clbd.lc 1

The selected area was scanned.

[sUBs]

C:\QooBox\ is ComboFix's quarantine folder. We'll take care of it when we uninstall ComboFix


----------------------


Now that your system is clean, kindly follow these simple steps in order to keep your computer clean and secure:

1. Uninstall ComboFix ... do not skip this step
   This process will perform some post cleanup measures.
   Do this by going to to Start > Run & typing in ComboFix /u
   
   
   
2. ANTIVIRUS SOFTWARE
   It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
   
3. Microsoft Windows Update → http://www.windowsupdate.com
   Visit regularly. This will ensure your computer always has the latest security updates. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
4. SPYWAREBLASTER
   SpywareBlaster prevents the installation of malicious ActiveX, adware, browser hijackers, dialers, and other potentially unwanted software. Blocks spyware/tracking cookies & restricts the actions of potentially unwanted sites.
   
   Unlike other programs, SpywareBlaster does not have to remain running in the background. A tutorial on installing & using this product can be found here → http://www.bleepingcomputer.com/forums/tutorial49.html

Update all these programs regularly. Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically. Here are some additional utilities that will further enhance your safety.

• http://www.trillian.cc → Trillian or http://www.miranda-im.com → Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  
  
• http://www.mozilla.org/products/firefox/ - Firefox - Use this alternate browser. Whilst Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.
  
  
• http://java.com/en/index.jsp - Sun's Java - It's much more secure than Microsoft's Java Virtual Machine.
  
  
• http://www.aumha.org/downloads/erunt-setup.exe - ERUNT - A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.
  
  ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.
  
  NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein - http://computercops.biz/postlite7736-.html

After doing all these, your system will be optimised against future threats.

It's okay to delete the Hijack This folder in a couple weeks if everything is working okay.
Have a safe & happy computing day.

Kindly respond to this thread once more so we can mark this thread as resolved.

[Craigmcd]

Done and done. All clear. Thanks so much once again...amazing...