[SOLVED] Virus 2009

[caroline123]

Somehow got infected with a virus that pops up a 'you are infected' box. When I try to go to your site, or google virus issues it won't let me.. just gives me an error message as it is blocking access. I have tweak now on my computer which i have run several times and it states that the registry has been cleaned but it really hasn't. I think that the virus has attached itself to the tweaknow software. When I try to download any spy sweeper software it stops me...help!
Thanks,
Caroline

[Katana]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

1. Please Read All Instructions Carefully
2. If you don't understand something, stop and ask! Don't keep going on.
3. Please do not run any other tools or scans whilst I am helping you
4. Please continue to respond until I give you the "All Clear"
   (Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------




Download and Run RSIT

• Please download Random's System Information Tool by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open:
  • log.txt will be opened maximized.
  • info.txt will be opened minimized.
• Please post the contents of both log.txt and info.txt.

Please Download GMER to your desktop

Download GMER and extract it to your desktop.

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.

• Click Yes.
  
• Once the scan is complete, you may receive another notice about rootkit activity.
• Click OK.
  
• GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked.

• Click the Scan button and let the program do its work. GMER will produce a log.
• Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.

[caroline123]

Hi Katrina.. had to post the message from a computer that actually allowed access to your website. Everytime I tried it wouldn't bring up ANY window... it was so frustrating.
Today, I finally just took it in because can't download anything on that computer. I think its a total loss.
Thanks so much..
Caroline

[Katana]

I'm sorry to here that, here is some info to help you try and keep clean when you get it back.


You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
( Vista users must ensure that any programs are Vista compatible BEFORE installing )

Online Scanners
I would recommend a scan at one or more of the following sites at least once a month.

http://www.pandasecurity.com/activescan
http://www.kaspersky.com/kos/eng/par...avwebscan.html

!!! Make sure that all your programs are updated !!!
Secunia Software Inspector does all the work for you, .... see HERE for details

AntiSpyware

• AntiSpyware is not the same thing as Antivirus.
  Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
  You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
  Most of the programs in this list have a free (for Home Users ) and paid versions,
  it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
• Spybot - Search & Destroy <<< A must have program
  • It includes host protection and registry protection
  • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
• MalwareBytes Anti-malware <<< A New and effective program
• a-squared Free <<< A good "realtime" or "on demand" scanner
• superantispyware <<< A good "realtime" or "on demand" scanner

Prevention

• These programs don't detect malware, they help stop it getting on your machine in the first place.
  Each does a different job, so you can have more than one
• Winpatrol
  • An excellent startup manager and then some !!
  • Notifies you if programs are added to startup
  • Allows delayed startup
  • A must have addition
• SpywareBlaster 4.0
  • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
• SpywareGuard 2.2
  • SpywareGuard provides real-time protection against spyware.
  • Not required if you have other "realtime" antispyware or Winpatrol
• ZonedOut
  • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
• MVPS HOSTS
  • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
  • For information on how to download and install, please read this tutorial by WinHelp2002.
  • Not required if you are using other host file protections

Internet Browsers

• Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
  Using a different web browser can help stop malware getting on your machine.
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
       • Change the Download signed ActiveX controls to Prompt
       • Change the Download unsigned ActiveX controls to Disable
       • Change the Initialise and script ActiveX controls not marked as safe to Disable
       • Change the Installation of desktop items to Prompt
       • Change the Launching programs and files in an IFRAME to Prompt
       • Change the Navigate sub-frames across different domains to Prompt
       • When all these settings have been made, click on the OK button.
       • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    5. Next press the Apply button and then the OK to exit the Internet Properties page.
  If you are still using IE6 then either update, or get one of the following.
  • FireFox
    • With many addons available that make customization easy this is a very popular choice
    • NoScript and AdBlockPlus addons are essential
  • Opera
    • Another popular alternative
  • Netscape
    • Another popular alternative
    • Also has Addons available

Cleaning Temporary Internet Files and Tracking Cookies

• Temporary Internet Files are mainly the files that are downloaded when you open a web page.
  Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
  It is a good idea to empty the Temporary Internet Files folder on a regular basis.
  
  Tracking Cookies are files that websites use to monitor which sites you visit and how often.
  A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
  CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords
  
  Both of these can be cleaned manually, but a quicker option is to use a program
• ATF Cleaner
  • Free and very simple to use
• CCleaner
  • Free and very flexible, you can chose which cookies to keep

Also PLEASE read this article.....So How Did I Get Infected In The First Place

The last and most important thing I can tell you is UPDATE.
If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
Malware changes on a day to day basis. You should update every week at the very least.

If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


Happy surfing K'

[caroline123]

Thank you so much for this assist...I will run through some of these things with my PC. I had the tech take a look and he couldn't even get anything to load! He has to clear the hard drive and start from fresh.
Thanks,
Caroline

[caroline123]

oops I meant on my laptop.. the other PC is a complete disaster. :(
Thanks Katana