Error message [Moved from XP]

[tetonbob]

Good job, that's looking better.

Before we continue, please answer this:

Is Spyware Doctor functioning well? It seems as though it may have been a casualty of the Vundo file infector which has infected the machine.

This entry with the empty brackets [ ] indicates it's missing a file, and would likely need to be re-installed:

"SDTray"="C:\Program Files\Spyware Doctor\SDTrayApp.exe" [ ]

[heckernana]

I honestly could not say how well it functions. I do not know when it was downloaded.

[tetonbob]

It's not so important when Spyware Doctor was downloaded, as does it work when you open the application.

If, when you try to run it, it doesn't show up in the system tray (lower right of your desktop), the missing file is why. File searches show the missing file is for system tray access, but it's probably a good idea to reinstall the application so it's fully functioning, if you want it onboard still.

Back to our work....

That looks much better. We have some more work to do.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6u4.
• Scroll down to where it says "The Java SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• In the drop-down menu next to Platform select Windows
• Check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement"
• Click Continue
• Click on the link to download Windows Offline Installation and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u4-windowsi586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

---------------------------------------------------------------------------------------------

Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan using Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

---------------------------------------------------------------------------------------------

Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

---------------------------------------------------------------------------------------------

[heckernana]

The Kaspersky Online Scanner has downloaded. I selected the scan settings as directed and clicked okay, but nothing occurs. Please advise.

[tetonbob]

Take a look at this page, and tell me at what stage nothing seems to be happening.

Online Scanner

[heckernana]

Figure Three after making the selections and clicking okay. It goes back to the kicks back to figure two and just remains there.

[tetonbob]

Click on My Computer next as in Figure 4. The scan should then begin.

[heckernana]

KASPERSKY ONLINE SCANNER REPORT
Saturday, January 26, 2008 1033 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 26/01/2008
Kaspersky Anti-Virus database records: 533015
Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true
Scan Target My Computer
C:\
D:\
E:\
F:\
G:\
H:\
I:\
Scan Statistics
Total number of scanned objects 103294
Number of viruses found 15
Number of infected objects 39
Number of suspicious objects 0
Duration of the scan process 01:53:18

Infected Object Name Virus Name Last Action
C:\Deckard\System Scanner\backup\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\RCX109.tmp Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\Deckard\System Scanner\backup\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\RCX15D.tmp Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2008-01-25_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\064652CD.htm Object is locked skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\!update.exe.bac_a06708 Object is locked skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\60E.tmp.bac_a06708/data0002 Infected: Trojan-Downloader.Win32.PurityScan.eg skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\60E.tmp.bac_a06708 NSIS: infected - 1 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\60E.tmp.bac_a06708 CryptFF.b: infected - 1 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\asappsrv.dll.bac_a06708 Object is locked skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b.bac_a06708 Infected: Trojan-Downloader.Win32.Agent.fjn skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b104.exe.bac_a06708/stream/data0002 Infected: Trojan-Downloader.Win32.Small.buy skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b104.exe.bac_a06708/stream/data0004 Infected: not-a-virus:AdWare.Win32.Mostofate.u skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b104.exe.bac_a06708/stream Infected: not-a-virus:AdWare.Win32.Mostofate.u skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b104.exe.bac_a06708 NSIS: infected - 3 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\b104.exe.bac_a06708 CryptFF.b: infected - 3 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\D1249.tmp.bac_a06708/data0002 Infected: Trojan-Downloader.Win32.PurityScan.eg skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\D1249.tmp.bac_a06708 NSIS: infected - 1 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\D1249.tmp.bac_a06708 CryptFF.b: infected - 1 skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\jmovqwmc.exe.bac_a06708 Object is locked skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\TMP13E.tmp.bac_a06708 Infected: not-a-virus:FraudTool.Win32.AdvancedCleaner.a skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\TMP19.tmp.bac_a06708 Object is locked skipped
C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine\ulzr.dll.bac_a06708 Object is locked skipped
C:\Documents and Settings\HP_Administrator\Application Data\BitDefender\Desktop\Profiles\asdict.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\History\History.IE5\MSHist012008012520080126\index.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\hpodvd09.log Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\_hphtra07.log Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\ntuser.dat Object is locked skipped
C:\Documents and Settings\HP_Administrator\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\BitDefender\BitDefender 2008\as2core\antispam_sig_8719\aspdict.dat Object is locked skipped
C:\Program Files\BitDefender\BitDefender 2008\dbokf.db Object is locked skipped
C:\Program Files\BitDefender\BitDefender 2008\dbokf.db-journal Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\chandir.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\chandir.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\chn.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\chn.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\D0000000.FCS Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\inuse.txt Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\L0000006.FCS Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\main.log Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_die.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_die.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_dnd.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_dnd.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_ext.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_ext.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_rcv.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\prs_rcv.idx Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\storydb.dat Object is locked skipped
C:\Program Files\Updates from HP\9972322\Users\Default\Data\storydb.idx Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP511\A0053004.exe Infected: not-a-virus:AdWare.Win32.Agent.vv skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054082.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054158.exe Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054183.exe Infected: not-a-virus:Downloader.Win32.WinFixer.bt skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054185.exe Infected: not-a-virus:FraudTool.Win32.AdvancedCleaner.a skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054199.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054307.exe Infected: not-a-virus:Downloader.Win32.WinFixer.bt skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054313.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054316.exe Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054407.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054409.exe Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054422.exe Infected: not-a-virus:AdWare.Win32.Agent.abh skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054444.dll Infected: not-a-virus:AdWare.Win32.ZenoSearch.ad skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054445.exe/data0001 Infected: not-a-virus:AdWare.Win32.PurityScan.gp skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054445.exe NSIS: infected - 1 skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054492.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP512\A0054528.exe Infected: Trojan-Downloader.Win32.Agent.fjn skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP513\A0054990.exe Infected: not-a-virus:FraudTool.Win32.DrAntispy.ag skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP513\A0054992.dll Infected: not-a-virus:AdWare.Win32.ZenoSearch.ad skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP513\A0054995.exe Infected: Trojan-Downloader.Win32.Agent.ezc skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP513\A0054996.exe Infected: Trojan-Downloader.Win32.Agent.hbd skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP513\A0055007.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP517\A0055818.exe Infected: Trojan-Downloader.Win32.Agent.gdi skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP517\A0055832.exe Infected: Trojan-Downloader.Win32.Delf.dlk skipped
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP543\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{B5D70432-08B5-4185-9B37-5C258D37C8CB}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{6D3CA9E9-4426-40EF-B923-EF1CCF928B33}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\TEMP\tmp00000e32\tmp00000000 Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
Scan process completed.

[heckernana]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:11:25 AM, on 1/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/1me10enus/2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/1me10enus/2
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\webhelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {3BB63FD4-3C00-44D7-94A9-5DE211900DEF} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.emdat.com (HKLM)
O15 - Trusted Zone: *.mytranscriptions.com (HKLM)
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.mail.live.com/mail/w1/re...s/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase2895.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1178592258437
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players...stallAsst2.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/A...oadcontrol.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 11538 bytes

[tetonbob]

Good work.

You can delete the contents of this folder:

C:\Documents and Settings\HP_Administrator\.housecall6.6\Quarantine

Other finds by Kaspersky will be addressed by uninstalling ComboFix using the method as instructed below.

I see that Norton was once installed. You may want to run this removal tool to finally get rid of all traces:

Please use the instructions on this page to completely uninstall your Norton Products.

Other than that..........

Your logs appear clean.You should be good to go. We still have a few items to address.

Go to -> Run -> copy/paste in the following single line command & click OK

combofix /u

This will uninstall ComboFix. It will also implement some cleanup procedures and reset System Restore points.

Now that your system is clean, to help protect your computer in the future I recommend that you follow these steps and use the following free programs:

• Microsoft Windows Update - http://www.windowsupdate.com
  Visit regularly. This will ensure your computer always has the latest security updates. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• IE-SpyAd - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impairs attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. An installation tutorial is available here.
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
    
  • Once updated you should see another prompt that the task was completed.
• ANTIVIRUS SOFTWARE
  It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.
  
  Do not install more than one AntiVirus program because they will conflict with each other.
  
  
• FIREWALL
  Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. A tutorial on Firewalls and a listing of some available ones can be found here
  
  Do not install more than one firewall program because they will conflict with each other.

Scan here http://secunia.com/software_inspector/ for out of date & vulnerable common applications on your computer

Here are some additional utilities that will further enhance your safety.

• http://www.trillian.cc ? Trillian or http://www.miranda-im.com ? Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  
  
• http://www.mozilla.org/products/firefox/ - Firefox - Use this alternate browser. While Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.
  
  
• http://java.com/en/index.jsp - Sun's Java - It's much more secure than Microsoft's Java Virtual Machine.
  
  
• http://www.aumha.org/downloads/erunt-setup.exe - ERUNT - A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.
  
  ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.
  
  NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.

[heckernana]

I have deleted the housecall6.6 and removed Norton traces. When pasting the combofix /u in the run, I received the nircmd.com is not a valid Win32 application message. Should I click okay and continue or is this not a problem?

[tetonbob]

We had this error message before....click OK

[heckernana]

I hate to be so needy, but I had a lot of difficulty earlier today with the IE-Spyad. After double clicking on ZonedOut.exe. and working through the instructions as shown in Figure 5 and 6, I did not have ie-ads.txt as shown in Figure 7. After several attempts at removing and re-installing IE-Spyad and Zoned Out and still not being successful, I shut my computer down while having to leave home.

I have since returned and once again am attempting to follow instructions you provided in your last post, but it is now telling me that my current security settings do not allow this program to be downloaded. What have I donw now??

I certainly appreciate your assistance.

[tetonbob]

Without being in front of your machine, or seeing images of what you're seeing, I'm not sure I can be any more clear than I already have been in the installation tutorial.

These are two separate downloads.

Essentially, use ZonedOut to browse to whereever you've unzipped IE-Spyad to. It should be C:\iespyad_zo

Once there, install the ie-ads.txt


This is only a recommended protection. If it proves too much trouble, ignore it.