Completed 2/5 steps - please look over this and tell me what to do - Page 3

omgmizzle · 01-18-2008, 08:24 PM

Okay, we did the repair install. I don't know if this makes any difference, but this is the second time we've used the disk to do a repair install, and there was really no positive outcome in the end. Everything is exactly how it is.

SnoopFree keeps telling us that all our programs have keyloggers in them, and I believe this is because the virus has worked its way into legit programs, as you said?

AVG found 6 Java viruses, and removed them, but because we are offline, we cannot update. I don't know what to do beyond this.
--
The repair install basically did not work.

Ried · 01-18-2008, 09:51 PM

Snoopfree can very well be alerting you to legit programs that monitor your keystrokes. I'd need to know exactly which programs it's alerting you to.

Quote:

AVG found 6 Java viruses, and removed them, but because we are offline, we cannot update

Those 'viruses' were located in your java cache, and would not be causing any issues for your system. A simple clearing of java's cache would have taken care of that.

Quote:

As soon as we start (in Normal Mode), a box shows up in the left corner. The title says "Personal Settings" and it says "Setting up personal settings for: Internet Explorer"

It will not get past that stage, and it doesn't load far enough so that we can click start (ie: as soon as it starts up the box shows, the computer doesn't load anything but the background)

Just to make sure I understand, the above is still what's happening?

Quote:

Well it didn't start having this problem until we reinstalled IE. See how it's so confusing

How did you reinstall IE?

omgmizzle · 01-20-2008, 12:18 AM

We did a complete reinstall with Advanced Options - moving all our old files into a folder called "My Backup", and thus found 50 trojan horse viruses in AVG. We now seem to be virus free, and Spybot and AVG are not finding anything; we no longer have any of the behaviors of a system with viruses. We have Spyware Blaster and ZonedOut installed, and are in the process of getting a firewall. IE security settings are on "high". I think we can safely call this "closed"

Thank you for all your help, Ried. You are absolutely fantastic, and have helped solve many problems this week. I greatly appreciate your effort put into this problem!

Ried · 01-21-2008, 09:07 PM

You're welcome, omgmizzle. You will find the following program to be quite helpful as well:

McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad.

In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:

PC Safety and Security--What Do I Need?

HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein
THE ANTI-SPYWARE TUTORIAL
MAKING INTERNET EXPLORER SAFER
Understanding and Using Firewalls

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

-----------------------------------------------------

Follow the list above and the potential for infection will reduce dramatically.

Take care.

01-18-2008, 08:24 PM	#41 (permalink)
omgmizzle Registered User Join Date: Jan 2008 Posts: 71 OS: Windows Vista	Re: Completed 2/5 steps - please look over this and tell me what to do Okay, we did the repair install. I don't know if this makes any difference, but this is the second time we've used the disk to do a repair install, and there was really no positive outcome in the end. Everything is exactly how it is. SnoopFree keeps telling us that all our programs have keyloggers in them, and I believe this is because the virus has worked its way into legit programs, as you said? AVG found 6 Java viruses, and removed them, but because we are offline, we cannot update. I don't know what to do beyond this. -- The repair install basically did not work.

01-20-2008, 12:18 AM	#43 (permalink)
omgmizzle Registered User Join Date: Jan 2008 Posts: 71 OS: Windows Vista	Re: Completed 2/5 steps - please look over this and tell me what to do We did a complete reinstall with Advanced Options - moving all our old files into a folder called "My Backup", and thus found 50 trojan horse viruses in AVG. We now seem to be virus free, and Spybot and AVG are not finding anything; we no longer have any of the behaviors of a system with viruses. We have Spyware Blaster and ZonedOut installed, and are in the process of getting a firewall. IE security settings are on "high". I think we can safely call this "closed" Thank you for all your help, Ried. You are absolutely fantastic, and have helped solve many problems this week. I greatly appreciate your effort put into this problem!

01-21-2008, 09:07 PM	#44 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,811 OS: WinXP and Vista	Re: Completed 2/5 steps - please look over this and tell me what to do You're welcome, omgmizzle. You will find the following program to be quite helpful as well: McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad. In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles: PC Safety and Security--What Do I Need? HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein THE ANTI-SPYWARE TUTORIAL MAKING INTERNET EXPLORER SAFER Understanding and Using Firewalls **Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them. ----------------------------------------------------- Follow the list above and the potential for infection will reduce dramatically. Take care. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."