I have a problem with malware. - Page 2

project626 · 12-05-2007, 11:05 PM

This might be outside your skill set, but what I would like to do is manually delete the 12 infected files in the sent folder. I have reinstalled Thunderbird, but I don't know how to overwrite the new settings with this old sent folder. The trash and junk folders have been deleted, but there is stuff in the sent folder I want to keep. Deleting that entire file would undo a lot of what I was trying to accomplish in transferring over items from old hard drives.

Do I need to hit the mozilla forums in order to get instructions on how to do this/

Ried · 12-06-2007, 12:09 AM

Yes, that would be my suggestion. Talk to the experts in that area.

Before you do, If there aren't any more problems, please continue with these final instructions and helpful links:

The following procedure will clear out ComboFix.exe as well as the backups and quarantines created by the fix. It will also reset your System Restore by flushing out previous restore points (which contain the infections) and create a new restore point.

Click Start > Run and copy/paste, or type the following bolded text into the Run box and click OK:

ComboFix /u

--------------------------------------------------------------------

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad.

SpywareBlaster 3.5.1 to help prevent spyware from installing in the first place. Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items.

It will block any bad ActiveX from running in Internet Explorer and Firefox if it's listed in their database (which you should update frequently). To view their database and list of restricted sites, launch the program and click on each of the tabs on the main display page.

IESpyAD Zoned Out to block access to malicious websites so you cannot be redirected to them from an infected site or email. This severely impairs attempts to infect your system as it basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.

Update, and scan with your onboard Anti Malware and Anti Virus programs regularly. Without regular updates you will not be protected when new malicious programs are released.

In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:

PC Safety and Security--What Do I Need?

HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein
THE ANTI-SPYWARE TUTORIAL
MAKING INTERNET EXPLORER SAFER
Understanding and Using Firewalls

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

-----------------------------------------------------

Follow the list above and the potential for infection will reduce dramatically.

**Kindly respond one more time and let me know if we may consider this thread resolved.

12-05-2007, 11:05 PM	#21 (permalink)
project626 Registered User Join Date: Dec 2007 Posts: 9 OS: windows xp	Re: I have a problem with malware. This might be outside your skill set, but what I would like to do is manually delete the 12 infected files in the sent folder. I have reinstalled Thunderbird, but I don't know how to overwrite the new settings with this old sent folder. The trash and junk folders have been deleted, but there is stuff in the sent folder I want to keep. Deleting that entire file would undo a lot of what I was trying to accomplish in transferring over items from old hard drives. Do I need to hit the mozilla forums in order to get instructions on how to do this/

12-06-2007, 12:09 AM	#22 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,555 OS: WinXP and Vista	Re: I have a problem with malware. Yes, that would be my suggestion. Talk to the experts in that area. Before you do, If there aren't any more problems, please continue with these final instructions and helpful links: The following procedure will clear out ComboFix.exe as well as the backups and quarantines created by the fix. It will also reset your System Restore by flushing out previous restore points (which contain the infections) and create a new restore point. Click Start > Run and copy/paste, or type the following bolded text into the Run box and click OK: ComboFix /u -------------------------------------------------------------------- To help protect your computer in the future I recommend that you get the following free programs if you do not already have them: McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad. SpywareBlaster 3.5.1 to help prevent spyware from installing in the first place. Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items. It will block any bad ActiveX from running in Internet Explorer and Firefox if it's listed in their database (which you should update frequently). To view their database and list of restricted sites, launch the program and click on each of the tabs on the main display page. IESpyAD Zoned Out to block access to malicious websites so you cannot be redirected to them from an infected site or email. This severely impairs attempts to infect your system as it basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. Update, and scan with your onboard Anti Malware and Anti Virus programs regularly. Without regular updates you will not be protected when new malicious programs are released. In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles: PC Safety and Security--What Do I Need? HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein THE ANTI-SPYWARE TUTORIAL MAKING INTERNET EXPLORER SAFER Understanding and Using Firewalls Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them. ----------------------------------------------------- Follow the list above and the potential for infection will reduce dramatically. Kindly respond one more time and let me know if we may consider this thread resolved. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."