Help! Same Virus as many others

[zmom]

I'm running Windows XP and I'm also receiving fake windows security updates. They have taken over my computer. I cannot access the task manager. Everytime I go to the internet, it blanks the page. My desktop is also being changed to red. I've tried following some of the threads and copying those instuctions, but NO LUCK!!

Please help!

Thanks,
Zmom

[tetonbob]

Please do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

---------------------------------------------------------------------------------------------

[zmom]

Thank you for your response! I'm at work right now, but when I get home I will follow your instructions and post a reply!

[tetonbob]

I'll be looking for your reply.

This tool will help me more specifically identify the issues, though I have a good idea of what they are already. We'll then get to solving them.

[zmom]

Here are the results of main.txt. I uploaded the exta.txt file, but it failed the first time. I found it in a directory under System Scanner called 20070830184421. Let me know if this is not the file you are looking for.

Once again...Thanks!

Deckard's System Scanner v20070826.66
Run by Annmarie on 2007-08-30 18:44:21
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Annmarie.exe) --------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:44:36 PM, on 8/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Norton AntiVirus\NAVW32.EXE
C:\WINDOWS\notepad.exe
C:\Documents and Settings\Annmarie\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Annmarie.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {13197ace-6851-45c3-a7ff-c281324d5489} - (no file)
O2 - BHO: (no name) - {30000273-8230-4dd4-be4f-6889d1e74167} - (no file)
O2 - BHO: (no name) - {4e1075f4-eec4-4a86-add7-cd5f52858c31} - (no file)
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53B5F2B1-94DD-43E5-8187-EB4E31F00701} - C:\WINDOWS\system32\l3acdb.dll
O2 - BHO: (no name) - {669695bc-a811-4a9d-8cdf-ba8c795f261e} - (no file)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: (no name) - {965a592f-8efa-4250-8630-7960230792f1} - (no file)
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {b8875bfe-b021-11d4-bfa8-00508b8e9bd3} - (no file)
O2 - BHO: (no name) - {ca1d1b05-9c66-11d5-a009-000103c1e50b} - (no file)
O2 - BHO: (no name) - {fc3a74e5-f281-4f10-ae1e-733078684f3c} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - (no file)
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [PrintServer Diagnostic] "C:\Program Files\Print Server\PTP\PSDiagnostic.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [secbpzsccu] C:\WINDOWS\system32\secbpzsccu.exe
O4 - HKLM\..\Run: [dlrwmzakqg] C:\WINDOWS\system32\dlrwmzakqg.exe
O4 - HKLM\..\Run: [qzg] C:\WINDOWS\system32\qzg.exe
O4 - HKLM\..\Run: [pcflaqc] C:\WINDOWS\system32\pcflaqc.exe
O4 - HKLM\..\Run: [vaiv] C:\WINDOWS\system32\vaiv.exe
O4 - HKLM\..\Run: [yn] C:\WINDOWS\system32\yn.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O23 - Service: AOL Update Manager (AOL_Hosts) - Unknown owner - C:\WINDOWS\Media\aolupd.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 11214 bytes

-- Files created between 2007-07-30 and 2007-08-30 -----------------------------

2007-08-30 18:44:29 0 d-------- C:\Program Files\Trend Micro
2007-08-27 08:26:04 3766 --a------ C:\WINDOWS\system32\tmp.reg
2007-08-26 11:24:01 0 d-------- C:\Documents and Settings\Administrator\Application Data\Webroot
2007-08-26 11:23:15 0 d-------- C:\Documents and Settings\NetworkService\Application Data\Webroot
2007-08-26 10:54:49 164 --a------ C:\install.dat
2007-08-26 10:41:48 0 --a------ C:\84171
2007-08-26 10:04:40 0 d-------- C:\Documents and Settings\LocalService\Application Data\Webroot
2007-08-26 10:04:28 0 d-------- C:\Program Files\Webroot
2007-08-26 10:04:28 0 d-------- C:\Documents and Settings\Annmarie\Application Data\Webroot
2007-08-26 10:04:28 0 d-------- C:\Documents and Settings\All Users\Application Data\Webroot
2007-08-25 13:01:49 0 --a------ C:\72937
2007-08-25 08:24:47 0 --a------ C:\90187
2007-08-24 22:02:14 28672 --a------ C:\WINDOWS\system32\drivers\CO_Mon.sys
2007-08-23 08:07:49 4 --a------ C:\WINDOWS\system32\stfv.bin
2007-08-22 21:15:00 14336 --a------ C:\WINDOWS\vxddsk.exe
2007-08-22 21:15:00 25856 --a------ C:\WINDOWS\system32\wml.exe
2007-08-22 21:15:00 25600 --a------ C:\WINDOWS\system32\vxddsk.exe
2007-08-22 21:14:59 19200 --a------ C:\WINDOWS\wml.exe
2007-08-22 21:14:59 32000 --a------ C:\WINDOWS\satmat.exe
2007-08-22 21:14:58 23552 --a------ C:\WINDOWS\Biprep.exe
2007-08-22 21:14:58 28160 --a------ C:\WINDOWS\bi.dll
2007-08-22 21:14:57 32256 --a------ C:\WINDOWS\pbar.dll
2007-08-22 21:14:57 15360 --a------ C:\WINDOWS\flt.dll
2007-08-22 21:14:57 9728 --a------ C:\WINDOWS\764.exe
2007-08-22 21:14:56 18688 --a------ C:\WINDOWS\voiceip.dll
2007-08-22 21:14:56 21760 --a------ C:\WINDOWS\swin32.dll
2007-08-22 21:14:55 19456 --a------ C:\WINDOWS\mssvr.exe
2007-08-22 21:14:55 21504 --a------ C:\WINDOWS\mspphe.dll
2007-08-22 21:14:55 12288 --a------ C:\WINDOWS\cdsm32.dll
2007-08-22 21:14:55 15104 --a------ C:\WINDOWS\bokja.exe
2007-08-22 21:14:55 25600 --a------ C:\WINDOWS\2020search2.dll
2007-08-22 21:14:54 26624 --a------ C:\WINDOWS\system32\WER8274.DLL
2007-08-22 21:14:54 18688 --a------ C:\WINDOWS\system32\MSIXU.DLL
2007-08-22 21:14:54 28416 --a------ C:\WINDOWS\2020search.dll
2007-08-22 21:14:53 9984 --a------ C:\WINDOWS\updatetc.exe
2007-08-22 21:14:53 10752 --a------ C:\WINDOWS\salm.exe
2007-08-22 21:14:53 24576 --a------ C:\WINDOWS\180ax.exe
2007-08-22 21:14:52 24064 --a------ C:\WINDOWS\saiemod.dll
2007-08-22 21:14:49 0 --a------ C:\2518453
2007-08-22 21:14:45 12 --a------ C:\WINDOWS\system32\gtv_sd.bin


-- Find3M Report ---------------------------------------------------------------

2007-08-30 18:33:14 0 d-------- C:\Program Files\Common Files\Symantec Shared
2007-08-26 11:21:12 0 d-------- C:\Program Files\ISM
2007-08-26 11:21:12 0 d-------- C:\Program Files\Common Files
2007-08-25 08:23:59 0 d-------- C:\Program Files\Common Files\SupportSoft
2007-08-25 08:12:12 0 d-------- C:\Program Files\WildTangent
2007-08-25 08:10:04 0 d--h----- C:\Program Files\InstallShield Installation Information
2007-08-25 08:04:31 0 d-------- C:\Program Files\Easy Internet signup


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{13197ace-6851-45c3-a7ff-c281324d5489}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{30000273-8230-4dd4-be4f-6889d1e74167}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{4e1075f4-eec4-4a86-add7-cd5f52858c31}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{53B5F2B1-94DD-43E5-8187-EB4E31F00701}]
08/22/2003 09:14 PM 67584 --a------ C:\WINDOWS\system32\l3acdb.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{669695bc-a811-4a9d-8cdf-ba8c795f261e}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{8674aea0-9d3d-11d9-99dc-00600f9a01f1}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{965a592f-8efa-4250-8630-7960230792f1}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{b8875bfe-b021-11d4-bfa8-00508b8e9bd3}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{ca1d1b05-9c66-11d5-a009-000103c1e50b}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{fc3a74e5-f281-4f10-ae1e-733078684f3c}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe" [12/14/2004 12:07 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [10/25/2006 07:58 PM]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [02/16/2005 11:11 PM]
"PrintServer Diagnostic"="C:\Program Files\Print Server\PTP\PSDiagnostic.exe" [11/24/2004 06:09 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/22/2007 10:19 PM]
"NAV CfgWiz"="C:\Program Files\Norton AntiVirus\CfgWiz.exe" [02/01/2006 10:10 PM]
"tgcmd"="C:\Program Files\Support.com\bin\tgcmd.exe" [03/07/2007 11:58 AM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [10/30/2006 10:36 AM]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [03/12/2007 06:30 PM]
"secbpzsccu"="C:\WINDOWS\system32\secbpzsccu.exe" []
"dlrwmzakqg"="C:\WINDOWS\system32\dlrwmzakqg.exe" []
"qzg"="C:\WINDOWS\system32\qzg.exe" []
"pcflaqc"="C:\WINDOWS\system32\pcflaqc.exe" []
"vaiv"="C:\WINDOWS\system32\vaiv.exe" []
"yn"="C:\WINDOWS\system32\yn.exe" []
"SpySweeper"="C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" [07/19/2007 10:54 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 12:24 PM]
"AIM"="C:\Program Files\AIM\aim.exe" [08/05/2005 03:08 PM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [06/25/2007 03:18 PM]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [03/30/2006 05:45 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 11:05:26 PM]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [11/4/2004 7:28:24 PM]
HP Image Zone Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe [11/4/2004 7:50:52 PM]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2/13/2001 2:01:04 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableTaskMgr"=1 (0x1)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WebrootSpySweeperService]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AGRSMMSG]
AGRSMMSG.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
C:\Program Files\Apoint2K\Apoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
C:\Program Files\HPQ\Default Settings\cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
C:\WINDOWS\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\hpWirelessAssistant]
"%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
C:\WINDOWS\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAX]
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAXPnP]
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SSC_UserPrompt]
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
C:\Program Files\Java\jre1.5.0\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
"C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

*Newly Created Service* - ERASERUTILDRV10733



-- End of Deckard's System Scanner: finished at 2007-08-30 18:46:36 ------------

[tetonbob]

That's what I need to get started, thanks.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

---------------------------------------------------------------------------------------------

1. Download combofix.exe to your desktop.
   
2. Disconnect from the internet....pull the plug!
3. Disable your real time protection of your Anti-Virus. Exit the program via the SystemTray icon.
4. Double click on combofix.exe & follow the prompts. Type "1" and press Enter to begin the scan.
5. When finished, it shall produce a log for you. Post that log in your next reply.
   
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall
   
   ---------------------------------------------------------------------------------------------
   
6. Re-enable your Anti-Virus if it is not active...a reboot should have re-activated it.
   
7. Re-establish an internet connection.
   
8. Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
   
   ---------------------------------------------------------------------------------------------

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click smitfraudfix.exe to start the tool.
Select option #1 - Search by typing 1 and press "Enter"
and a text file will appear which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

IMPORTANT: Do NOT run option #2 OR any other option until you are directed to do so!

---------------------------------------------------------------------------------------------

[zmom]

I'm back...and here are the results...

Combofix log:
ComboFix 07-08-30.3 - "Annmarie" 2007-08-30 21:19:38.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.578 [GMT -4:00]
* Created a new restore point


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\DOCUME~1\Annmarie\APPLIC~1\Dxcdmns.dll
C:\DOCUME~1\Annmarie\APPLIC~1\Dxcknwrd.dll
C:\Program Files\ISM
C:\Program Files\ISM\anticaupd.exe
C:\Program Files\ISM\dictionary.gz
C:\Program Files\ISM\targets.gz
C:\Program Files\ISM\Uninstall.exe
C:\WINDOWS\180ax.exe
C:\WINDOWS\2020search.dll
C:\WINDOWS\2020search2.dll
C:\WINDOWS\764.exe
C:\WINDOWS\bi.dll
C:\WINDOWS\biprep.exe
C:\WINDOWS\bokja.exe
C:\WINDOWS\cdsm32.dll
C:\WINDOWS\flt.dll
C:\WINDOWS\mspphe.dll
C:\WINDOWS\mssvr.exe
C:\WINDOWS\pbar.dll
C:\WINDOWS\saiemod.dll
C:\WINDOWS\salm.exe
C:\WINDOWS\satmat.exe
C:\WINDOWS\swin32.dll
C:\WINDOWS\system32\drivers\alert_icon.gif
C:\WINDOWS\system32\drivers\blank.gif
C:\WINDOWS\system32\drivers\box_1.gif
C:\WINDOWS\system32\drivers\box_2.gif
C:\WINDOWS\system32\drivers\box_3.gif
C:\WINDOWS\system32\drivers\button_buynow.gif
C:\WINDOWS\system32\drivers\button_freescan.gif
C:\WINDOWS\system32\drivers\close_icon.gif
C:\WINDOWS\system32\drivers\detect.htm
C:\WINDOWS\system32\drivers\download_box.gif
C:\WINDOWS\system32\drivers\footer_back.jpg
C:\WINDOWS\system32\drivers\header_1.gif
C:\WINDOWS\system32\drivers\header_2.gif
C:\WINDOWS\system32\drivers\header_3.gif
C:\WINDOWS\system32\drivers\header_4.gif
C:\WINDOWS\system32\drivers\header_bg.gif
C:\WINDOWS\system32\drivers\icon_warning.gif
C:\WINDOWS\system32\drivers\infected.gif
C:\WINDOWS\system32\drivers\main_back.gif
C:\WINDOWS\system32\drivers\perfect_cleaner_box.jpg
C:\WINDOWS\system32\drivers\product_1_header.gif
C:\WINDOWS\system32\drivers\product_1_name_small.gif
C:\WINDOWS\system32\drivers\product_2_header.gif
C:\WINDOWS\system32\drivers\product_2_name_small.gif
C:\WINDOWS\system32\drivers\product_3_header.gif
C:\WINDOWS\system32\drivers\product_3_name_small.gif
C:\WINDOWS\system32\drivers\product_features.gif
C:\WINDOWS\system32\drivers\pt.htm
C:\WINDOWS\system32\drivers\remove_spyware_button.gif
C:\WINDOWS\system32\drivers\s_detect.htm
C:\WINDOWS\system32\drivers\secuity_center_logo.gif
C:\WINDOWS\system32\drivers\sep_hor.gif
C:\WINDOWS\system32\drivers\sep_vert.gif
C:\WINDOWS\system32\drivers\shadow.jpg
C:\WINDOWS\system32\drivers\spacer.gif
C:\WINDOWS\system32\drivers\spy_away_box.jpg
C:\WINDOWS\system32\drivers\star.gif
C:\WINDOWS\system32\drivers\star_gray.gif
C:\WINDOWS\system32\drivers\star_gray_small.gif
C:\WINDOWS\system32\drivers\star_small.gif
C:\WINDOWS\system32\drivers\style.css
C:\WINDOWS\system32\drivers\v.gif
C:\WINDOWS\system32\drivers\warning_icon.gif
C:\WINDOWS\system32\drivers\win_logo.gif
C:\WINDOWS\system32\drivers\x.gif
C:\WINDOWS\system32\gtv_sd.bin
C:\WINDOWS\system32\l3acdb.dll
C:\WINDOWS\system32\msixu.dll
C:\WINDOWS\system32\vxddsk.exe
C:\WINDOWS\system32\wer8274.dll
C:\WINDOWS\system32\wml.exe
C:\WINDOWS\updatetc.exe
C:\WINDOWS\voiceip.dll
C:\WINDOWS\vxddsk.exe
C:\WINDOWS\wml.exe


((((((((((((((((((((((((( Files Created from 2007-07-28 to 2007-08-31 )))))))))))))))))))))))))))))))


2007-08-30 21:19 51,200 --a------ C:\WINDOWS\nircmd.exe
2007-08-30 18:44 <DIR> d-------- C:\Program Files\Trend Micro
2007-08-30 18:34 <DIR> d-------- C:\Deckard
2007-08-27 08:26 3,766 --a------ C:\WINDOWS\system32\tmp.reg
2007-08-26 11:24 <DIR> d-------- C:\DOCUME~1\ADMINI~1\APPLIC~1\Webroot
2007-08-26 11:23 <DIR> d-------- C:\DOCUME~1\NETWOR~1\APPLIC~1\Webroot
2007-08-26 10:55 20,280 --a------ C:\WINDOWS\system32\drivers\SSFS0BB8.sys
2007-08-26 10:55 1,521,464 --a------ C:\WINDOWS\WRSetup.dll
2007-08-26 10:54 164 --a------ C:\install.dat
2007-08-26 10:04 23,864 --a------ C:\WINDOWS\system32\drivers\sskbfd.sys
2007-08-26 10:04 21,816 --a------ C:\WINDOWS\system32\drivers\sshrmd.sys
2007-08-26 10:04 163,128 --a------ C:\WINDOWS\system32\drivers\ssidrv.sys
2007-08-26 10:04 <DIR> d-------- C:\Program Files\Webroot
2007-08-26 10:04 <DIR> d-------- C:\DOCUME~1\LOCALS~1\APPLIC~1\Webroot
2007-08-26 10:04 <DIR> d-------- C:\DOCUME~1\Annmarie\APPLIC~1\Webroot
2007-08-26 10:04 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Webroot
2007-08-24 22:02 28,672 --a------ C:\WINDOWS\system32\drivers\CO_Mon.sys
2007-08-23 08:07 4 --a------ C:\WINDOWS\system32\stfv.bin


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-08-30 18:33 --------- d-------- C:\Program Files\Common Files\Symantec Shared
2007-08-25 08:23 --------- d-------- C:\Program Files\Common Files\SupportSoft
2007-08-25 08:12 --------- d-------- C:\Program Files\WildTangent
2007-08-25 08:10 --------- d--h----- C:\Program Files\InstallShield Installation Information
2007-08-25 08:04 --------- d-------- C:\Program Files\Easy Internet signup


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{13197ace-6851-45c3-a7ff-c281324d5489}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{30000273-8230-4dd4-be4f-6889d1e74167}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{4e1075f4-eec4-4a86-add7-cd5f52858c31}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{669695bc-a811-4a9d-8cdf-ba8c795f261e}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{8674aea0-9d3d-11d9-99dc-00600f9a01f1}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{965a592f-8efa-4250-8630-7960230792f1}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{b8875bfe-b021-11d4-bfa8-00508b8e9bd3}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{ca1d1b05-9c66-11d5-a009-000103c1e50b}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{fc3a74e5-f281-4f10-ae1e-733078684f3c}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe" [2004-12-14 12:07]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-10-25 19:58]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2005-02-16 23:11]
"PrintServer Diagnostic"="C:\Program Files\Print Server\PTP\PSDiagnostic.exe" [2004-11-24 18:09]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-22 22:19]
"NAV CfgWiz"="C:\Program Files\Norton AntiVirus\CfgWiz.exe" [2006-02-01 22:10]
"tgcmd"="C:\Program Files\Support.com\bin\tgcmd.exe" [2007-03-07 11:58]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2006-10-30 10:36]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 18:30]
"secbpzsccu"="C:\WINDOWS\system32\secbpzsccu.exe" []
"dlrwmzakqg"="C:\WINDOWS\system32\dlrwmzakqg.exe" []
"qzg"="C:\WINDOWS\system32\qzg.exe" []
"pcflaqc"="C:\WINDOWS\system32\pcflaqc.exe" []
"vaiv"="C:\WINDOWS\system32\vaiv.exe" []
"yn"="C:\WINDOWS\system32\yn.exe" []
"SpySweeper"="C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" [2007-07-19 22:54]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 12:24]
"AIM"="C:\Program Files\AIM\aim.exe" [2005-08-05 15:08]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-25 15:18]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 17:45]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AGRSMMSG]
AGRSMMSG.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
C:\Program Files\Apoint2K\Apoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
C:\Program Files\HPQ\Default Settings\cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
C:\WINDOWS\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\hpWirelessAssistant]
"%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
C:\WINDOWS\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAX]
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAXPnP]
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SSC_UserPrompt]
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
C:\Program Files\Java\jre1.5.0\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
"C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

R0 SSFS0BB8;Spy Sweeper File System Filer Driver: 0BB8;C:\WINDOWS\system32\Drivers\SSFS0BB8.SYS
S2 AOL_Hosts;AOL Update Manager;"C:\WINDOWS\Media\aolupd.exe"


Contents of the 'Scheduled Tasks' folder
2007-08-27 20:13:00 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job - C:\Program Files\Apple Software Update\SoftwareUpdate.exe
2007-07-28 00:58:56 C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Annmarie.job - C:\PROGRA~1\NORTON~1\Navw32.exe
2007-08-31 01:25:00 C:\WINDOWS\Tasks\Symantec NetDetect.job - C:\Program Files\Symantec\LiveUpdate\NDetect.exe

**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-08-30 21:23:41
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Completion time: 2007-08-30 21:25:47 - machine was rebooted
C:\ComboFix-quarantined-files.txt ... 2007-08-30 21:25

--- E O F ---

Hijackthis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:32:02 PM, on 8/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Print Server\PTP\PSDiagnostic.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {13197ace-6851-45c3-a7ff-c281324d5489} - (no file)
O2 - BHO: (no name) - {30000273-8230-4dd4-be4f-6889d1e74167} - (no file)
O2 - BHO: (no name) - {4e1075f4-eec4-4a86-add7-cd5f52858c31} - (no file)
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {669695bc-a811-4a9d-8cdf-ba8c795f261e} - (no file)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: (no name) - {965a592f-8efa-4250-8630-7960230792f1} - (no file)
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {b8875bfe-b021-11d4-bfa8-00508b8e9bd3} - (no file)
O2 - BHO: (no name) - {ca1d1b05-9c66-11d5-a009-000103c1e50b} - (no file)
O2 - BHO: (no name) - {fc3a74e5-f281-4f10-ae1e-733078684f3c} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - (no file)
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [PrintServer Diagnostic] "C:\Program Files\Print Server\PTP\PSDiagnostic.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [secbpzsccu] C:\WINDOWS\system32\secbpzsccu.exe
O4 - HKLM\..\Run: [dlrwmzakqg] C:\WINDOWS\system32\dlrwmzakqg.exe
O4 - HKLM\..\Run: [qzg] C:\WINDOWS\system32\qzg.exe
O4 - HKLM\..\Run: [pcflaqc] C:\WINDOWS\system32\pcflaqc.exe
O4 - HKLM\..\Run: [vaiv] C:\WINDOWS\system32\vaiv.exe
O4 - HKLM\..\Run: [yn] C:\WINDOWS\system32\yn.exe
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] "C:\Program Files\AIM\aim.exe" -cnetwait.odl
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O23 - Service: AOL Update Manager (AOL_Hosts) - Unknown owner - C:\WINDOWS\Media\aolupd.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 11206 bytes

Smitfraudfix log

SmitFraudFix v2.217

Scan done at 21:33:27.67, Thu 08/30/2007
Run from C:\Documents and Settings\Annmarie\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Print Server\PTP\PSDiagnostic.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Annmarie


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Annmarie\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Annmarie\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components



»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Rustock



»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
DNS Server Search Order: 192.168.100.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{9B55078C-3631-4991-A582-9D79E4E8365C}: DhcpNameServer=192.168.100.1


»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

[tetonbob]

Before we continue, how is your system currently behaving? Desktop background? Internet?

[zmom]

It seems to have settled down! I just clicked on a few web pages and I was able to view them. I switched my desktop back to a picture and that seems to be back to normal. I hit control alt delete and I was able to see the task manager! I'd say it's much better!

[tetonbob]

Excellent, I expected that to be the answer from what I saw, but wanted to hear it from you.

Let's continue then....this next part will take some time, but it's designed to help us find remnants which might not be visible to the other tools we've used to this point, as well as plug a possible exploit in the form of outdated Java.

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any) and click Fix Checked


O2 - BHO: (no name) - {13197ace-6851-45c3-a7ff-c281324d5489} - (no file)
O2 - BHO: (no name) - {30000273-8230-4dd4-be4f-6889d1e74167} - (no file)
O2 - BHO: (no name) - {4e1075f4-eec4-4a86-add7-cd5f52858c31} - (no file)
O2 - BHO: (no name) - {669695bc-a811-4a9d-8cdf-ba8c795f261e} - (no file)
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: (no name) - {965a592f-8efa-4250-8630-7960230792f1} - (no file)
O2 - BHO: (no name) - {b8875bfe-b021-11d4-bfa8-00508b8e9bd3} - (no file)
O2 - BHO: (no name) - {ca1d1b05-9c66-11d5-a009-000103c1e50b} - (no file)
O2 - BHO: (no name) - {fc3a74e5-f281-4f10-ae1e-733078684f3c} - (no file)
O4 - HKLM\..\Run: [secbpzsccu] C:\WINDOWS\system32\secbpzsccu.exe
O4 - HKLM\..\Run: [dlrwmzakqg] C:\WINDOWS\system32\dlrwmzakqg.exe
O4 - HKLM\..\Run: [qzg] C:\WINDOWS\system32\qzg.exe
O4 - HKLM\..\Run: [pcflaqc] C:\WINDOWS\system32\pcflaqc.exe
O4 - HKLM\..\Run: [vaiv] C:\WINDOWS\system32\vaiv.exe
O4 - HKLM\..\Run: [yn] C:\WINDOWS\system32\yn.exe

Close HijackThis now.

---------------------------------------------------------------------------------------------

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6 u2.
• Scroll down to where it says "The Java SE Runtime Environment (JRE) allows end-users to run Java applications". (4th one down)
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u2-windowsi586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

---------------------------------------------------------------------------------------------

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

---------------------------------------------------------------------------------------------

Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

---------------------------------------------------------------------------------------------

How is your system behaving, please?

[zmom]

My computer is still running well! My destop is still running very well. Everything appears back to normal!! Here are the results of the Panda Scan (This took quite a while)


Incident Status Location

Adware:adware/ncase Not disinfected c:\windows\didduid.ini
Spyware:spyware/media-motor Not disinfected Windows Registry
Adware:adware/seekmo Not disinfected Windows Registry
Adware:adware/surfassistant Not disinfected Windows Registry
Adware:adware/transponder Not disinfected Windows Registry
Adware:adware/powerstrip Not disinfected Windows Registry
Adware:adware/404search Not disinfected Windows Registry
Adware:adware/adlogix Not disinfected Windows Registry
Spyware:spyware/searchcentrix Not disinfected Windows Registry
Spyware:spyware/betterinet Not disinfected Windows Registry
Virus:Trj/Downloader.PNC Disinfected C:\3E8.tmp
Spyware:Cookie/2o7 Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@2o7[2].txt
Spyware:Cookie/YieldManager Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@ad.yieldmanager[2].txt
Spyware:Cookie/Advertising Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@advertising[2].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@atdmt[2].txt
Spyware:Cookie/Atwola Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@atwola[2].txt
Spyware:Cookie/Com.com Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@com[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@doubleclick[1].txt
Spyware:Cookie/Mediaplex Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@mediaplex[2].txt
Spyware:Cookie/QuestionMarket Not disinfected C:\Deckard\System Scanner\20070830184421\backup\DOCUME~1\Annmarie\LOCALS~1\Temp\Cookies\annmarie@questionmarket[1].txt
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Annmarie\Cookies\annmarie@2o7[2].txt
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Annmarie\Cookies\annmarie@advertising[1].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Annmarie\Cookies\annmarie@atdmt[1].txt
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Annmarie\Cookies\annmarie@atwola[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Annmarie\Cookies\annmarie@doubleclick[2].txt
Potentially unwanted tool:Application/NirCmd.A Not disinfected C:\Documents and Settings\Annmarie\Desktop\ComboFix.exe[nircmd.exe]
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Annmarie\Desktop\SmitfraudFix\Process.exe
Potentially unwanted tool:Application/SuperFast Not disinfected C:\Documents and Settings\Annmarie\Desktop\SmitfraudFix\restart.exe
Virus:Generic Malware Disinfected C:\Program Files\AWS\WeatherBug\MiniBugTransporter.dll
Adware:Adware/Maxifiles Not disinfected C:\Program Files\support.com\temp\ComcastToolbar.exe[²ÜÇ\nsProcess.dll]
Adware:Adware/BaiduBar Not disinfected C:\qoobox\Quarantine\C\WINDOWS\system32\l3acdb.dll.vir
Potentially unwanted tool:Application/NirCmd.A Not disinfected C:\WINDOWS\nircmd.exe
And here is the latest Hijackthis log..

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:04:20 AM, on 8/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Print Server\PTP\PSDiagnostic.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - (no file)
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [PrintServer Diagnostic] "C:\Program Files\Print Server\PTP\PSDiagnostic.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] "C:\Program Files\AIM\aim.exe" -cnetwait.odl
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O23 - Service: AOL Update Manager (AOL_Hosts) - Unknown owner - C:\WINDOWS\Media\aolupd.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 10335 bytes

[tetonbob]

Open NOTEPAD.exe and copy/paste all the text in the codebox below into it:

@echo off
if exist "%temp%\log.txt" del "%temp%\log.txt"

for %%g in (

c:\windows\didduid.ini
"C:\Documents and Settings\Annmarie\Desktop\ComboFix.exe"

) do (
del /a/f %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)

for %%g in (

%systemdrive%\Deckard
%systemdrive%\Qoobox
"C:\Documents and Settings\Annmarie\Desktop\SmitfraudFix"


) do (
rd /s/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)
if exist "%temp%\log.txt" ( start notepad "%temp%\log.txt"
) else echo.Deleted Successfully !!

echo.GetObject("winmgmts:" ^& "{impersonationLevel=impersonate}!\\" ^& "." ^& "\root\default").Get("SystemRestore").Disable("")>SR.vbs
echo.GetObject("winmgmts:" ^& "{impersonationLevel=impersonate}!\\" ^& "." ^& "\root\default").Get("SystemRestore").Enable("")>>SR.vbs
wscript SR.vbs

(
echo.REGEDIT4&echo.
echo.[hkey_current_user\software\microsoft\windows\currentversion\explorer\advanced]
echo."hidden"=dword:00000002
echo."hidefileext"=dword:00000001
echo."showsuperhidden"=dword:00000000
)>rehide.reg

regedit /s rehide.reg
del rehide.reg SR.vbs
nircmd wait 7000
del %0

Save this as fix.bat Choose to "Save type as - All Files"
It should look like this:
Double click on fix.bat & allow it to run

Post back to tell me what it says

[zmom]

I think I missed something! I followed the instructions, but when I came back to check on it, there wasn't a message...and the file is gone! Should I try to repeat it?

[zmom]

I just tried it again and it said deleted sucessfully!

[tetonbob]

LOL, yes, if you look away, you'll miss the action.



Your logs appear clean.You should be good to go. We still have a few items to address.


Enable Windows Auto Update

• Go to Start>Run - type wuaucpl.cpl
• tick on the checkbox - "Automatically download the updates, and install them on the schedule that I specify".
• Click on "OK".

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs if you don't have them already:

• SpywareBlaster to help prevent spyware from installing in the first place.
  • Install & update SpywareBlaster with the latest definitions.
    After you have updated, click the button - enable protection for all unprotected items
• SpywareGuard to catch and block spyware before it can execute.
  
• SPYBOT - SEARCH & DESTROY
  Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
  
• IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impairs attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Download IE-SpyAD - Extract the contents to a new folder
    From within the folder, double-click install.bat
    Select Option #2 - Install the new IE-SPYAD list.
    Then return to the main menu.
    Select option #4 - Add the old porn sites domain
  
  
• MVPS HOST FILE
  The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.
  • Download Host.zip to your desktop.
  • From your Desktop right-click (hosts.zip) and select:
    Extract All from the menu.
    
  • Click Next, click Next, select the option:
    "Show Extracted files", click Finish
    
  • This will open the newly created hosts folder on your Desktop.
    
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
    
  • Once updated you should see another prompt that the task was completed.

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.

[zmom]

Thank you very, very much! I really appreciate your help. I will download the suggested software...and make a donation to this site!!

One last question. I heard that I should set up a user account that does not have administrative rights to use when I (or my kid) is online. Is that true?

[tetonbob]

Well, it's true to some extent. That scenario is best used to control what the user of the computer can do, rather than what any malware which gets onto the machine can do.

http://www.microsoft.com/protect/com...eraccount.mspx

Many modern infections do not care what type of account it is, as they can create their own elevated privileges.

This is sort of the underlying theory for some of the way Windows Vista is written.

http://en.wikipedia.org/wiki/User_Account_Control

You're quite welcome for the help.

If you have further questions about account types in the XP OS, please ask the folks in our Windows XP forum. You'll likely get a broader range of responses.