Popups freezing computer! Here's my DSS log

[DandyBella]

It ran and then closed and left this up in Notepad:

C:\QooBox

[sUBs]

C:\QooBox\ is ComboFix's quarantine folder. Please try deleting it.

[DandyBella]

It says:

Cannot delete version 69ie7fix.dll.vir: Access is denied.
Make sure the disk is not full or write-protected and that the file is not currently in use.

[sUBs]

Reboot & then try deleting again

[DandyBella]

Okay, that worked. I deleted it.

[sUBs]

With that gone, you're machine is cleansed. Now that your system is clean, kindly follow these simple steps in order to keep your computer clean and secure:

1. CLEAR & RESET SYSTEM RESTORE'S CACHE - (System Volume Information folder)
   Go to Start → Run → type control sysdm.cpl,,4 & press Enter
   • Tick on the checkbox - Turn off System Restore on all drives
   • Click Apply
   Turn it back 'On' by unticking the same checkbox & click OK
   
   
   
2. DISABLE THE VIEWING OF SYSTEM FILES
   From Windows Explorer, go to Tools>Folder Options> View tab.
   • Untick - Show hidden files and folder
   • Tick - Hide file extensions for known types
   • Tick - Hide protected operating system files
   Click Yes to confirm & then click OK
   
   
   
3. SECURING INTERNET EXPLORER
   From within Internet Explorer click on the Tools menu and then click on Internet Options.
   • Select the Security tab
     • Click once on the Internet icon so it becomes highlighted.
     • Select Custom Level .
       • Change 'Download signed ActiveX controls' to Prompt
       • Change 'Download unsigned ActiveX controls' to Disable
       • Change 'Initialize and script ActiveX controls not marked as safe' to Disable
       • Change 'Installation of desktop items' to Prompt
       • Change 'Launching programs and files in an IFRAME' to Prompt
       • Change 'Navigate sub-frames across different domains' to Prompt
       • When all these changes have been made, click on the OK button.
     • If it prompts you as to whether or not you want to save the settings, press the Yes button.
   • Select OK to exit the Internet Properties page.
   
   
   
4. ANTIVIRUS SOFTWARE
   It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources → http://www.bleepingcomputer.com/forums/topict405.html
   
   It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
   
5. FIREWALL
   Without a firewall your computer is succeptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. A tutorial on Firewalls and a listing of some available ones can be found here → http://www.bleepingcomputer.com/forums/tutorial60.html
   
   
   
6. Microsoft Windows Update → http://www.windowsupdate.com
   Visit regularly. This will ensure your computer always has the latest security updates. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
   
7. SPYBOT - SEARCH & DESTROY
   Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here → http://www.bleepingcomputer.com/forums/tutorial43.html
   
   
8. AD-AWARE
   Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here → http://www.bleepingcomputer.com/forums/tutorial48.html
   
   
   
9. SPYWAREBLASTER
   SpywareBlaster prevents the installation of malicious ActiveX, adware, browser hijackers, dialers, and other potentially unwanted software. Blocks spyware/tracking cookies & restricts the actions of potentially unwanted sites.
   
   Unlike other programs, SpywareBlaster does not have to remain running in the background. A tutorial on installing & using this product can be found here → http://www.bleepingcomputer.com/forums/tutorial49.html
   
   
   
10. IE-SPYAD
    IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here http://www.spywarewarrior.com/uiuc/resource.htm

Update all these programs regularly. Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically. Here are some additional utilities that will further enhance your safety.

• http://www.trillian.cc → Trillian or http://www.miranda-im.com → Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  
  
• http://www.mozilla.org/products/firefox/ - Firefox - Use this alternate browser. Whilst Internet Explorer is not a bad browser, almost every exploit crafted is targeted to take advantage of an IE weakness.
  
  
• http://java.com/en/index.jsp - Sun's Java - It's much more secure than Microsoft's Java Virtual Machine.
  
  
• http://toolbar.google.com/ - Google Toolbar - Get the free google toolbar to help stop pop up windows.
  
  
• http://cleanup.stevengould.org/ - CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• http://www.aumha.org/downloads/erunt-setup.exe - ERUNT - A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.
  
  ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.
  
  NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.
  
  
• http://www.winpatrol.com/ -Winpatrol - Download and install the free version of Winpatrol.
  A tutorial for this product is located here: http://www.winpatrol.com/features.html

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein - http://computercops.biz/postlite7736-.html

After doing all these, your system will be optimised against future threats.

It's okay to delete the Hijack This folder in a couple weeks if everything is working okay.
Have a safe & happy computing day.

Please respond to this thread one more time so we can mark this thread as resolved.

[DandyBella]

I still can't use Mozilla though. It crashes before it opens.

[DandyBella]

Sorry, I jumped the gun. I will follow instructions in your reply. Thanks.

[sUBs]

Okay, tell me (describe) what's wrong with FireFox.

[DandyBella]

When I click on Mozilla a box pops up saying this:

Your last Firefox session closed unexpectedly. You can restore the tabs and windows from you previous session, or start a new session if you think the problem was related to a page you were viewing. It gives me the choice to Restore Session or Start New Session. I click on Start New Session and then 2 boxes come up.

The box in the foreground says Firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenice. There's the option to either send or not send the information.

The one in the background is the Mozilla Firefox Quality Agent which wants a description of the problem.

[sUBs]

Which version of FireFox are you using? Have you attempted starting it in FireFox's Safe mode?

[DandyBella]

I don't know. How do I check?

[DandyBella]

No, not in safe mode.

[sUBs]

FireFox's safe mode is not the Windows safe mode. It's is a debugging startup mode where all the extensions you have installed are disabled and the default theme is used.
To access FireFox's safe mode, go to Start > Run - type in Firefox.exe -safe-mode

[DandyBella]

No, it won't start in safe mode either. It just does the same thing and says it has encountered a problem and needs to close. Should I just uninstall it and put it back on fresh?

[sUBs]

Uninstall it. Reboot the machine & then reinstall

[DandyBella]

Okay, all is good now with Firefox. I have to go to work now but I will complete the rest of the steps you recommended when I come home. Thanks for all of your help!!